| Flap 1 | Flap 2 |
| CHANNEL OR MEDIUM | THE ENCODED MESSAGE IN THE FORM OF WORDS, SYMBOLS, ACTIONS, PICTURES, NUMBERS OR GESTURES, BY WHICH CAN BE TRANSMITTED VERBAL OR NONVERBAL AND INVOLVES THE SENSES |
| CLARIFICATION | PREVENTING THE ENSUING CALAMITY. |
| CLOSED- ENDED QUESTIONS | OBTAIN SPECIFIC INFORMATION, YIELD A LIMITED NUMBER OF POSSIBLE ANSWERS, AND GENERALLY CAN BE ANSWERED WITH A SIMPLE YES OR NO |
| COMMUNICATION | A COMPLEX AND DYNAMIC PROCESS AT THE HEART OF ALL HUMAN INTERACTION |
| COMPOUND QUESTIONS | ASK MORE THAN ONE QUESTION AT A TIME AND DO NOT ALLOW ADEQUATE TIME FOR EACH ANSWER |
| CONFIDENTIALITY | AN ASSURANCE ON THE PART OF BOTH PARTIES THAT THE OTHER WILL NOT DIVULGE PRIVATE INFORMATION |
| CONFRONTATION | CLOSE OFF COMMUNICATION AND YET NEEDS TO BE HONEST AND BRING BEHAVIOR OR EMOTIONAL STATE TO THAT INDIVIDUALS CONSCIOUS AWARENESS |
| DECODING OR ENCODING | SENDER'S ACT OF ASSIGNING INTERPRETATION OF THE WORDS, SYMBOLS, ACTIONS, PICTURES, NUMBERS, OR GESTURES BACK INOT THE THOUGHT, FEELING, OR ATTITUDE |
| DIALOGUE | COMMUNCIATION CAN BE EXPRESSED AND INVOLVES PURPOSEFUL,RECIPRIOCAL,AND CLOSE OR INTIMATE EXPRESSION BETWEEN PARTICIPANTS |
| EMOTIONAL FILTERS | NON VERBAL, INTERNAL INTERPRETION OF ANOTHER'S ACTIONS OR COMMUNICATION AS SEEN IN LIGHT OF A JUDGEMENT,EMOTIONAL REACTION OR OPINION OF THE LISTENER |
| EMPATHY | CHARACTERISTIC ENSSENTIAL TO NUTURING A RELATIONSHIP; ENVISIONING ONESELF IN THE PLACE OF ANOTHER AND THEN VERBALLY CONVEYING THAT YOU UNDERSTAND WHAT IS MUST FELL LIKE TO BE IN THE PERSON'S SITUATION |
| EMPOWERMENT | CHARACTERISTIC ESSENTIAL TO NUTURING A RELATIONSHIP PROVIDING THE PROPER TOOLS, RESOURCES AND ENVIORMENT TO BUILD, DEVELOP, AND INCREASE THE ABLILTY AND EFFECTIVENNES OF OTHERS TO SET AND REACH GOALS FOR INDIVIDUAL AND SOCIAL ENDS |
| ENCODING | SENDER'S ACT OF ASSIGNING FORM TO A MESSAGE IN EITHER WORDS, SYMPBOS, ACTIONS, PICTURES, NUMBERS OR GESTURES |
| FACILITATION | TECHNIQUE IN WHICH WORDS, POSTURES, OR ACTIONS ENCOURAGE MORE DETAILS IF DELIVERED WITH SINCERITY ADN GENUINENESS |
| FEEDBACK | FINAL COMPONENT IN THE PROCESS AND OCCURS WHEN THE RECEIVER AND SENDER VERIFY THEIR PERCEPTION OF THE MESSAGE. THE RECEIVER ENCODES AND RETURN MESSAGE EITHER VERBALL OR NONVERBALLY THROUGH GESTURES |
| GRAPEVINE | EXCHANGE OF INFORMATION INFORMALLY AND SPONTANEOUSLY,OFTERN VIEWED AS GOSSIP, RUMORS, HALF-TRUTHS, AND EVEN DISTORTED OR INACCURATE INFORMATION |
| JARGON OR MEDICAL JARGON | CAN LEAD TO THE LOSS OF INFORMATION AND MISSED OPPORTUNITY TO BUILD RAPPORT, TERMINOLOGY MUST BE EXPLAINED |
| KINESICS | BODY MOTION- FACTOR AFFECTING COMMUNICATION ON EITHER A CONSCIOUS OR UNCONSICIOUS LEVEL THROUGH THE USE OF BODY MOTION AND GESTURES |
| LEADING QUESTIONS | THOSE PHARSED SO THAT A PREDETERMINED OR EXPECTED RESPONSE IN INEVITALBE |
| MESSAGE | A COMMUNICATION OF AN IMPORTANT IDEA |
| MINDSET | DEVELOPED OVER YEARS, CONSISTING OF PERSONAL BIASES, EXPERIENCES, AND EXPECTATIONS |
| MUTUALITY | CHARACTERISTIC CONSIDERED ESSENTIAL IN NURTURING A RELATIONSHIP BY AGREEING ON THE PROBLEM AND THE MEANS TO RESOLVE THEM |
| NON- VERBAL COMMUNICATION | DEVOLOPED BEHAVOIR, REAL MEANING OF WHAT BEING SAID OR COMMUNCATED, UNABLE TO EXERT MUCH CONSCIOUS CONTROL OVER THIS ASPECT OF BEHAVIOR |
| NONVERBAL CUES | FORM OF COMMUNICATION WITHOUT WORDS ADN INCLUDES MESSAGES CREATED THROUGH KINESICS, PROXEMICS, AND PARALINGUISTICS |
| OPEN-END COMMUCATION | CONSIDERED THE MOST VALUBALE FORM OF QUESTIONING.YIELD THE BROADSET AMOUNT OF INFORMATION AND ALLOW FOR MORE FREEDOM TO RESPONSED |
| PARALINGUISTICS | THE USE OF TOUCH AS NONVERBAL COMMUNCATION |
| PERSONAL SPACE | CONSIDERED 1 1/2 TO 4 FT DISTANCE BETWEEN INDIVIDUALS |
| PROXEMICS | THE USE OF SOUND AS A FORM OF NON VERBAL COMMUCATION |
| TRANSACTIONAL | THAT EACH PARTY IS BOTH A SENDER AND A RECIVER. A RECIPROCAL RELATIONSHIP A " GIVE AND TAKE" WHICH ALTERNATES BETWEN THESE TWO SIDES |
| VERBAL EXPRESSIONS | 3RD CATEGORY OF EFFECTIVE COMMUNCATION. WHICH INVOLES LANGUAGE, JARGON, CHOICE OF WORDS, OR QUESTIONS, VOICE TONE AND QUALITY AND FEEDBACK |
| HOW MANY LEVELS OF COMMUNICATION | 5 |
| WHAT IS CONSIDERED THE LOWEST LEVEL OF COMMUNCIATION | CLICHE CONVERSATION |
| WHAT LEVEL OF COMMUNCIATION IS FACING REPORTING | 4 |
| WHAT LEVEL OF COMMUNICATION IS PERSONAL IDEAS AND JUDGEMENTS | 3 |
| WHAT LEVEL OF COMMUNICATION IS FEELING AND EMOTIONS | 2 |
| WHAT LEVEL OF COMMUNICATION IS PEAK COMMUNICATION | 1 |
| WHAT IS THE CONGNITIVE AND AFFECTIVE DIMENSIONS OF COMMUNICATION | COGNITIVE DEMENSION THOUGHTS ( FROM THE HEAD) AND AFFECTIVE DEMENSION FEELINGS FROM (THE HEART |
| WHAT IS THE TRANSACTIONAL DEMENSION OF COMMUNCATION | WHEN SENDER SPEAKS, THEY ALSO RECEIVE MESSAGES FROM THE LISTENER, LIKEWISE THE LISTENER ALSO RECEIVES A MESSAGE BUT ALSO SENDS A MESSAGE |
| HOW MANY COMPONENTS CONSIST OF PROCESSING COMMUNCIATION | 7 |
| WHO TRANSMITS THE MESSAGE | THE SENDER |
| WHO DECODES THE MESSAGE BY THE SENDER | RECEIVER |
| WHO IS THE PERSON OR GROUP INITIATING THE INTERACTIOIN | THE SENDER OR SOURCE |
| WHAT IS THE TRANSACTIONAL DEMENSION OF COMMUNCATION | SENDER SPEAKS, THEY ALSO RECEIVE MESSAGES FORM THE LISTENER;LIKEWISE THE LISTENER DOES MORE THAN RECEIVE A MESSAGE BUT ALOS SENDS A MESSAGE |
| THE CONSTANT OF SENDING AND RECEIVING TAKES A FORM OF ___ AND CAN BE DONE VERBALL OR ____ | FEEDBACK ; NONVERBALLY |
| WHAT IS THE COMMUCATION PROCESS | MESSAGE, ENCODING, MEDIUM/CHANNEL, DECODING, RECEIVER, FEEDBACK, SENDER/SOURCE |
| WHAT ARE MAJOR CATERGORIES OF FACTORS AFFECTING COMMUNICATION | ENVIROMENTAL FACTORS, EMOTIONAL/ SENSORY, VERBAL EXPRESSIONS, NONVERBAL CUES, INTRAPERSONAL FACTORS, PHYSICAL APPERANCE AND STATUS |
| WHAT ARE SOME ENVIROMENTAL FACTORS AFFECTING COMMUNICATION | PHYSICAL SURROUNDINGS, FORMALITY, WARMTH, PRIVACY, FEELINGS, STRESS, LOSS OF PERSONAL FREEDOM, CONSTRAINTS, DISTIANCE, SPACE, OVERCROWDING, SEATING ARRANGEMENTS |
| WHAT ARE SOME OF THE WAYS COMMUNICATION CAN BE EXPRESSED | WRITTEN, VERBAL OR NONVERBAL, THERAPEUTIC |
| WHAT ARE SOME OF THE THERAPEUTIC WAYS OF COMMUNICATION | EXPRESS SUPPORT, INFORMATION AND FEEDBACK, CORRECTS DISTORTION, RESTORES HOPE |
| WHAT IS THE SECOND MAJOR CATERGOY AFFECTING COMMUNICATION | EMOTIONAL OR SENSORY |
| WHAT ARE THE EMOTIONAL OR SENSORY FACTORS | FEAR, STRESS, ANXIETY, PAIN, AS WELL AS MENTAL ACUTIY, SIGHT, HEARING, SPEECH |
| WHAT IS THE THIRD CATERGORY AFFECTING COMMUNICATION | VERBAL EXPRESSION |
| WHAT ARE EXAMPLES OF VERBAL EXPRESSION | LANGUAGE, JARGON, CHOICE OF WORDS, OR QUESTIONS, VOICE TONE, QUALITY AND FEEDBACK |
| WHAT IS THE BASIS OF COMMUNICATION | LANGUAGE |
| WHAT IS USED TO EXCHANGE THE LANGUAGE OF COMMUNICATION | WORDS, OR SYMBOLS |
| THE SPOKEN WORD IN VERBAL EXPRESSION ALSO ENTAILS | RATE AND VOLUME |
| WHAT ARE THE NONVERAL CUES OF BODY MOTION | GESTURES, POSITION/POSTURE, FACIAL EXPRESSION, EYE MOVEMENT, SMILE |
| WHAT THE NOVERBAL CUES OF PROXEMICS | DISTANCE ZONES( PERSONAL SPACE) |
| WHAT ARE NONVERBAL CUES OF SOUNDS | GIGGLING, LAUGHING, BELITTLING, AH'S AND UM'S, KNUCKLE CRACKING, SILENCE |
| WHAT ARE NONVERBAL CUE OF TOUCH | HANDSHAKE, SQUEEZE, SHARP PINCH, GENTLE TOUCH |
| WHAT ARE SOME OF THE COMMON FACIAL EXPRESSIONS | ANGRY, SAD, HAPPY, SUPRISED, ANGRY, SAD, DISGUSTED, FEARFUL, SUPIRISED |
| WHAT ARE SOME INTRAPERSONAL FACTOR THAT WOULD AFFECT COMMUNICATION | DEVELOPMENTAL STAGE, LANGUAGE, MASTERY, PREVIOUS EXPERIENCES, ATTITUDES, VALUES, CULTRUAL HERITAGE, RELIGIOUS BELIEFS, CONVICTIONS, PRE-OCCUPATIONS, FEELINGS, INTERESTS, STATE OF HEALTH |
| HOW MANY AMERICAN ADULTS ARE ILLITERATE | 20% |
| HOW MANY ARE FUNCTIONAL ILLITERATE | 34% |
| WHAT IS THE AVERAGE READING LEVEL OF ADULT POPULATION | EIGHT GRADE LEVEL |
| WHAT ARE SOME OF THE PHYSICAL APPEARANCES AND STAUS THAT WOULD AFFECT COMMUNICATION | AGE, GENDER, RACE, BODY SIZE, SHAPE, BODY MOVEMENTS, POSTURE, DRESS, HAIR, BODY ADORNMENTS, BODY SMELL, ROLE, POSITION, ORGANIATIONAL STATUS, INFLUENCE, PROFESSIONALISM |
| WHAT DOES IT MEAN WHITE LAB JACKET PHENOMENON | THAT A WHITE LAB JACKET GENERALLY CREATES AN AURA OF INSTANT CREDIBILTY, ACCEPTANCE, RECOGNITION AND STATURE |
| COMMUNICATIONS HAS BEEN DEFINED AS | SHARED MEANING |
| WHAT IS THE VITAL FUNCTION OF COMMUNICATION | TRANSMISSION OF A MESSAGE FROM ONE PERSON TO ANOTHER THAT IS MUTUALLY UNDERSTOOD |
| WHAT IS THE REAL PURPOSE OF MUTUAL UNDERSTANDING | INFLUENCE THE OTHER TO CHANGE |
| THE SENDER ATTEMPTS TO | PERSUADED THE RECEIVER TO RESPOND TO THE SENDERS REQUEST |
| WHAT ARE THE REQUEST FROM THE SENDER MAY BE FOR | UNDERSTANDING |
| REQUEST FROM SENDER MAY BE FOR | ACTION |
| REQUEST FROM SENDER MAY BE FOR | INFORMATION |
| REQUEST FROM THE SENDER MAY BE FOR | COMFORT |
| HOW CAN THE REQUEST BE GRANTED | DIRECT OR INDIRECT |
| WHAT ARE SOME OF THE SENDERS EXPECTATIONS FROM THE RECEIVER | UNDERSTANDING, ACTION, INFORMATION, COMFORT |
| HOW CAN A PERSON CONVEY BELEVABILTY IN COMMUNCIATION | CONSISTENCY OR INCONSISTENCY |
| WHAT IS THE HARMONY BETWEEN THE V'S | VERBAL, VOCAL, VISUAL ELEMENT OF THE MESSAGE |
| WHAT IS THE % OF VERBAL COMMUNCATION | 7% |
| WHAT IS THE % OF VOCAL COMMUNICATION | 38% |
| WHAT IS THE % OF VISUAL COMMUNICATION | 55% |
| WHAT ARE THE 6 MEASURES TO BE EFFECTIVE SENDER AS A THERAPIST | SET THE STAGE, ENUNICATE CLEARLY, NOTIFY THE RECEIVER OF THE IMPORTANCE, DEMAND FEEDBACK, ELIMINATE THE UNNECESSARY, RECEIVER ORIENT THE MESSAGE |
| WHAT IS THE ACRONYM THAT CAN HELP RECALL THE SIX MEASURES OF COMMUNICATION AS A EFFECTIVE THERAPIST | SENDER |
| WHAT CAN ENHANCE THE ASPECT OF COMMUNICATION AS A THERAPIST | DEVELOP SKILL OF THE SENDER |
| WHAT DOES THE ACRONYM KISS | KEEP IT SHORT AND SIMPLE |
| WHAT ARE THE SKILLS OF A RECEIVER AS A THERAPIST | LISTEN TO CONTENT, LISTEN TO THE INTENT, ASSESS THE SENDERS NONVERBAL COMMUNICATION, MONITOR PERSONAL NONVERBAL COMMUNICATION DN EMOTIONAL FILTERS, LISTEN WITHOUT JUDGEMENT ADN WITH EMPATHY |
| WHAT ARE THE QUALITIES OR CHARACTERTICS OF A NURTURING RELATIONSHIP | CARE, EMPOWERMENT, TRUST, EMPATHY, MUTURALITY, CONFIDENTIALTY |
| WHAT ARE SOME QUESTIONING STRATEGIES AND TECHNIQUES | CLOSED- ENDED QUESTIONS, OPEN-ENDED QUESTIONS, CLARIFICATION, LEADING QUESTIONS, COMPOUND QUESTIONS, FACILITATION, CONFRONTATION, SILENCE, SUPPORT ADN RESSURANCE |
| WHAT IS THE MOST POWERFUL WAY TO OBTAIN INFORMATION | QUESTIONING TECHNIQUES |
