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HESS CHAPTER 6 Word Search Puzzle

Question	Answer
CHANNEL OR MEDIUM	THE ENCODED MESSAGE IN THE FORM OF WORDS, SYMBOLS, ACTIONS, PICTURES, NUMBERS OR GESTURES, BY WHICH CAN BE TRANSMITTED VERBAL OR NONVERBAL AND INVOLVES THE SENSES
CLARIFICATION	PREVENTING THE ENSUING CALAMITY.
CLOSED- ENDED QUESTIONS	OBTAIN SPECIFIC INFORMATION, YIELD A LIMITED NUMBER OF POSSIBLE ANSWERS, AND GENERALLY CAN BE ANSWERED WITH A SIMPLE YES OR NO
COMMUNICATION	A COMPLEX AND DYNAMIC PROCESS AT THE HEART OF ALL HUMAN INTERACTION
COMPOUND QUESTIONS	ASK MORE THAN ONE QUESTION AT A TIME AND DO NOT ALLOW ADEQUATE TIME FOR EACH ANSWER
CONFIDENTIALITY	AN ASSURANCE ON THE PART OF BOTH PARTIES THAT THE OTHER WILL NOT DIVULGE PRIVATE INFORMATION
CONFRONTATION	CLOSE OFF COMMUNICATION AND YET NEEDS TO BE HONEST AND BRING BEHAVIOR OR EMOTIONAL STATE TO THAT INDIVIDUALS CONSCIOUS AWARENESS
DECODING OR ENCODING	SENDER'S ACT OF ASSIGNING INTERPRETATION OF THE WORDS, SYMBOLS, ACTIONS, PICTURES, NUMBERS, OR GESTURES BACK INOT THE THOUGHT, FEELING, OR ATTITUDE
DIALOGUE	COMMUNCIATION CAN BE EXPRESSED AND INVOLVES PURPOSEFUL,RECIPRIOCAL,AND CLOSE OR INTIMATE EXPRESSION BETWEEN PARTICIPANTS
EMOTIONAL FILTERS	NON VERBAL, INTERNAL INTERPRETION OF ANOTHER'S ACTIONS OR COMMUNICATION AS SEEN IN LIGHT OF A JUDGEMENT,EMOTIONAL REACTION OR OPINION OF THE LISTENER
EMPATHY	CHARACTERISTIC ENSSENTIAL TO NUTURING A RELATIONSHIP; ENVISIONING ONESELF IN THE PLACE OF ANOTHER AND THEN VERBALLY CONVEYING THAT YOU UNDERSTAND WHAT IS MUST FELL LIKE TO BE IN THE PERSON'S SITUATION
EMPOWERMENT	CHARACTERISTIC ESSENTIAL TO NUTURING A RELATIONSHIP PROVIDING THE PROPER TOOLS, RESOURCES AND ENVIORMENT TO BUILD, DEVELOP, AND INCREASE THE ABLILTY AND EFFECTIVENNES OF OTHERS TO SET AND REACH GOALS FOR INDIVIDUAL AND SOCIAL ENDS
ENCODING	SENDER'S ACT OF ASSIGNING FORM TO A MESSAGE IN EITHER WORDS, SYMPBOS, ACTIONS, PICTURES, NUMBERS OR GESTURES
FACILITATION	TECHNIQUE IN WHICH WORDS, POSTURES, OR ACTIONS ENCOURAGE MORE DETAILS IF DELIVERED WITH SINCERITY ADN GENUINENESS
FEEDBACK	FINAL COMPONENT IN THE PROCESS AND OCCURS WHEN THE RECEIVER AND SENDER VERIFY THEIR PERCEPTION OF THE MESSAGE. THE RECEIVER ENCODES AND RETURN MESSAGE EITHER VERBALL OR NONVERBALLY THROUGH GESTURES
GRAPEVINE	EXCHANGE OF INFORMATION INFORMALLY AND SPONTANEOUSLY,OFTERN VIEWED AS GOSSIP, RUMORS, HALF-TRUTHS, AND EVEN DISTORTED OR INACCURATE INFORMATION
JARGON OR MEDICAL JARGON	CAN LEAD TO THE LOSS OF INFORMATION AND MISSED OPPORTUNITY TO BUILD RAPPORT, TERMINOLOGY MUST BE EXPLAINED
KINESICS	BODY MOTION- FACTOR AFFECTING COMMUNICATION ON EITHER A CONSCIOUS OR UNCONSICIOUS LEVEL THROUGH THE USE OF BODY MOTION AND GESTURES
LEADING QUESTIONS	THOSE PHARSED SO THAT A PREDETERMINED OR EXPECTED RESPONSE IN INEVITALBE
MESSAGE	A COMMUNICATION OF AN IMPORTANT IDEA
MINDSET	DEVELOPED OVER YEARS, CONSISTING OF PERSONAL BIASES, EXPERIENCES, AND EXPECTATIONS
MUTUALITY	CHARACTERISTIC CONSIDERED ESSENTIAL IN NURTURING A RELATIONSHIP BY AGREEING ON THE PROBLEM AND THE MEANS TO RESOLVE THEM
NON- VERBAL COMMUNICATION	DEVOLOPED BEHAVOIR, REAL MEANING OF WHAT BEING SAID OR COMMUNCATED, UNABLE TO EXERT MUCH CONSCIOUS CONTROL OVER THIS ASPECT OF BEHAVIOR
NONVERBAL CUES	FORM OF COMMUNICATION WITHOUT WORDS ADN INCLUDES MESSAGES CREATED THROUGH KINESICS, PROXEMICS, AND PARALINGUISTICS
OPEN-END COMMUCATION	CONSIDERED THE MOST VALUBALE FORM OF QUESTIONING.YIELD THE BROADSET AMOUNT OF INFORMATION AND ALLOW FOR MORE FREEDOM TO RESPONSED
PARALINGUISTICS	THE USE OF TOUCH AS NONVERBAL COMMUNCATION
PERSONAL SPACE	CONSIDERED 1 1/2 TO 4 FT DISTANCE BETWEEN INDIVIDUALS
PROXEMICS	THE USE OF SOUND AS A FORM OF NON VERBAL COMMUCATION
TRANSACTIONAL	THAT EACH PARTY IS BOTH A SENDER AND A RECIVER. A RECIPROCAL RELATIONSHIP A " GIVE AND TAKE" WHICH ALTERNATES BETWEN THESE TWO SIDES
VERBAL EXPRESSIONS	3RD CATEGORY OF EFFECTIVE COMMUNCATION. WHICH INVOLES LANGUAGE, JARGON, CHOICE OF WORDS, OR QUESTIONS, VOICE TONE AND QUALITY AND FEEDBACK
HOW MANY LEVELS OF COMMUNICATION	5
WHAT IS CONSIDERED THE LOWEST LEVEL OF COMMUNCIATION	CLICHE CONVERSATION
WHAT LEVEL OF COMMUNCIATION IS FACING REPORTING	4
WHAT LEVEL OF COMMUNICATION IS PERSONAL IDEAS AND JUDGEMENTS	3
WHAT LEVEL OF COMMUNICATION IS FEELING AND EMOTIONS	2
WHAT LEVEL OF COMMUNICATION IS PEAK COMMUNICATION	1
WHAT IS THE CONGNITIVE AND AFFECTIVE DIMENSIONS OF COMMUNICATION	COGNITIVE DEMENSION THOUGHTS ( FROM THE HEAD) AND AFFECTIVE DEMENSION FEELINGS FROM (THE HEART
WHAT IS THE TRANSACTIONAL DEMENSION OF COMMUNCATION	WHEN SENDER SPEAKS, THEY ALSO RECEIVE MESSAGES FROM THE LISTENER, LIKEWISE THE LISTENER ALSO RECEIVES A MESSAGE BUT ALSO SENDS A MESSAGE
HOW MANY COMPONENTS CONSIST OF PROCESSING COMMUNCIATION	7
WHO TRANSMITS THE MESSAGE	THE SENDER
WHO DECODES THE MESSAGE BY THE SENDER	RECEIVER
WHO IS THE PERSON OR GROUP INITIATING THE INTERACTIOIN	THE SENDER OR SOURCE
WHAT IS THE TRANSACTIONAL DEMENSION OF COMMUNCATION	SENDER SPEAKS, THEY ALSO RECEIVE MESSAGES FORM THE LISTENER;LIKEWISE THE LISTENER DOES MORE THAN RECEIVE A MESSAGE BUT ALOS SENDS A MESSAGE
THE CONSTANT OF SENDING AND RECEIVING TAKES A FORM OF ___ AND CAN BE DONE VERBALL OR ____	FEEDBACK ; NONVERBALLY
WHAT IS THE COMMUCATION PROCESS	MESSAGE, ENCODING, MEDIUM/CHANNEL, DECODING, RECEIVER, FEEDBACK, SENDER/SOURCE
WHAT ARE MAJOR CATERGORIES OF FACTORS AFFECTING COMMUNICATION	ENVIROMENTAL FACTORS, EMOTIONAL/ SENSORY, VERBAL EXPRESSIONS, NONVERBAL CUES, INTRAPERSONAL FACTORS, PHYSICAL APPERANCE AND STATUS
WHAT ARE SOME ENVIROMENTAL FACTORS AFFECTING COMMUNICATION	PHYSICAL SURROUNDINGS, FORMALITY, WARMTH, PRIVACY, FEELINGS, STRESS, LOSS OF PERSONAL FREEDOM, CONSTRAINTS, DISTIANCE, SPACE, OVERCROWDING, SEATING ARRANGEMENTS
WHAT ARE SOME OF THE WAYS COMMUNICATION CAN BE EXPRESSED	WRITTEN, VERBAL OR NONVERBAL, THERAPEUTIC
WHAT ARE SOME OF THE THERAPEUTIC WAYS OF COMMUNICATION	EXPRESS SUPPORT, INFORMATION AND FEEDBACK, CORRECTS DISTORTION, RESTORES HOPE
WHAT IS THE SECOND MAJOR CATERGOY AFFECTING COMMUNICATION	EMOTIONAL OR SENSORY
WHAT ARE THE EMOTIONAL OR SENSORY FACTORS	FEAR, STRESS, ANXIETY, PAIN, AS WELL AS MENTAL ACUTIY, SIGHT, HEARING, SPEECH
WHAT IS THE THIRD CATERGORY AFFECTING COMMUNICATION	VERBAL EXPRESSION
WHAT ARE EXAMPLES OF VERBAL EXPRESSION	LANGUAGE, JARGON, CHOICE OF WORDS, OR QUESTIONS, VOICE TONE, QUALITY AND FEEDBACK
WHAT IS THE BASIS OF COMMUNICATION	LANGUAGE
WHAT IS USED TO EXCHANGE THE LANGUAGE OF COMMUNICATION	WORDS, OR SYMBOLS
THE SPOKEN WORD IN VERBAL EXPRESSION ALSO ENTAILS	RATE AND VOLUME
WHAT ARE THE NONVERAL CUES OF BODY MOTION	GESTURES, POSITION/POSTURE, FACIAL EXPRESSION, EYE MOVEMENT, SMILE
WHAT THE NOVERBAL CUES OF PROXEMICS	DISTANCE ZONES( PERSONAL SPACE)
WHAT ARE NONVERBAL CUES OF SOUNDS	GIGGLING, LAUGHING, BELITTLING, AH'S AND UM'S, KNUCKLE CRACKING, SILENCE
WHAT ARE NONVERBAL CUE OF TOUCH	HANDSHAKE, SQUEEZE, SHARP PINCH, GENTLE TOUCH
WHAT ARE SOME OF THE COMMON FACIAL EXPRESSIONS	ANGRY, SAD, HAPPY, SUPRISED, ANGRY, SAD, DISGUSTED, FEARFUL, SUPIRISED
WHAT ARE SOME INTRAPERSONAL FACTOR THAT WOULD AFFECT COMMUNICATION	DEVELOPMENTAL STAGE, LANGUAGE, MASTERY, PREVIOUS EXPERIENCES, ATTITUDES, VALUES, CULTRUAL HERITAGE, RELIGIOUS BELIEFS, CONVICTIONS, PRE-OCCUPATIONS, FEELINGS, INTERESTS, STATE OF HEALTH
HOW MANY AMERICAN ADULTS ARE ILLITERATE	20%
HOW MANY ARE FUNCTIONAL ILLITERATE	34%
WHAT IS THE AVERAGE READING LEVEL OF ADULT POPULATION	EIGHT GRADE LEVEL
WHAT ARE SOME OF THE PHYSICAL APPEARANCES AND STAUS THAT WOULD AFFECT COMMUNICATION	AGE, GENDER, RACE, BODY SIZE, SHAPE, BODY MOVEMENTS, POSTURE, DRESS, HAIR, BODY ADORNMENTS, BODY SMELL, ROLE, POSITION, ORGANIATIONAL STATUS, INFLUENCE, PROFESSIONALISM
WHAT DOES IT MEAN WHITE LAB JACKET PHENOMENON	THAT A WHITE LAB JACKET GENERALLY CREATES AN AURA OF INSTANT CREDIBILTY, ACCEPTANCE, RECOGNITION AND STATURE
COMMUNICATIONS HAS BEEN DEFINED AS	SHARED MEANING
WHAT IS THE VITAL FUNCTION OF COMMUNICATION	TRANSMISSION OF A MESSAGE FROM ONE PERSON TO ANOTHER THAT IS MUTUALLY UNDERSTOOD
WHAT IS THE REAL PURPOSE OF MUTUAL UNDERSTANDING	INFLUENCE THE OTHER TO CHANGE
THE SENDER ATTEMPTS TO	PERSUADED THE RECEIVER TO RESPOND TO THE SENDERS REQUEST
WHAT ARE THE REQUEST FROM THE SENDER MAY BE FOR	UNDERSTANDING
REQUEST FROM SENDER MAY BE FOR	ACTION
REQUEST FROM SENDER MAY BE FOR	INFORMATION
REQUEST FROM THE SENDER MAY BE FOR	COMFORT
HOW CAN THE REQUEST BE GRANTED	DIRECT OR INDIRECT
WHAT ARE SOME OF THE SENDERS EXPECTATIONS FROM THE RECEIVER	UNDERSTANDING, ACTION, INFORMATION, COMFORT
HOW CAN A PERSON CONVEY BELEVABILTY IN COMMUNCIATION	CONSISTENCY OR INCONSISTENCY
WHAT IS THE HARMONY BETWEEN THE V'S	VERBAL, VOCAL, VISUAL ELEMENT OF THE MESSAGE
WHAT IS THE % OF VERBAL COMMUNCATION	7%
WHAT IS THE % OF VOCAL COMMUNICATION	38%
WHAT IS THE % OF VISUAL COMMUNICATION	55%
WHAT ARE THE 6 MEASURES TO BE EFFECTIVE SENDER AS A THERAPIST	SET THE STAGE, ENUNICATE CLEARLY, NOTIFY THE RECEIVER OF THE IMPORTANCE, DEMAND FEEDBACK, ELIMINATE THE UNNECESSARY, RECEIVER ORIENT THE MESSAGE
WHAT IS THE ACRONYM THAT CAN HELP RECALL THE SIX MEASURES OF COMMUNICATION AS A EFFECTIVE THERAPIST	SENDER
WHAT CAN ENHANCE THE ASPECT OF COMMUNICATION AS A THERAPIST	DEVELOP SKILL OF THE SENDER
WHAT DOES THE ACRONYM KISS	KEEP IT SHORT AND SIMPLE
WHAT ARE THE SKILLS OF A RECEIVER AS A THERAPIST	LISTEN TO CONTENT, LISTEN TO THE INTENT, ASSESS THE SENDERS NONVERBAL COMMUNICATION, MONITOR PERSONAL NONVERBAL COMMUNICATION DN EMOTIONAL FILTERS, LISTEN WITHOUT JUDGEMENT ADN WITH EMPATHY
WHAT ARE THE QUALITIES OR CHARACTERTICS OF A NURTURING RELATIONSHIP	CARE, EMPOWERMENT, TRUST, EMPATHY, MUTURALITY, CONFIDENTIALTY
WHAT ARE SOME QUESTIONING STRATEGIES AND TECHNIQUES	CLOSED- ENDED QUESTIONS, OPEN-ENDED QUESTIONS, CLARIFICATION, LEADING QUESTIONS, COMPOUND QUESTIONS, FACILITATION, CONFRONTATION, SILENCE, SUPPORT ADN RESSURANCE
WHAT IS THE MOST POWERFUL WAY TO OBTAIN INFORMATION	QUESTIONING TECHNIQUES