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POBF Lesson 1.01 Voc
| Term | Definition |
|---|---|
| Abbreviation | To short a word or phrase |
| Active | Give full attention when others are talking |
| Aggressive Communication Style | Method of expressing needs and desires |
| Analyzers | Detail oriented and logical |
| Analyzers' Non-verbal Behaviors | Logical thinker, soft spoken |
| Assertive Communication Style | Ability to express positive and negative ideas |
| Brainstorming | Group discussion to produce ideas or solve problems. |
| Collaborators | A person who works on an activity with an associate |
| Collaborators' Non-verbal Behaviors | includes pitch, speed, tone and volume of voice, gestures and facial expressions, body posture, stance. |
| Constructive Criticism | Giving opinions some negative and some positive |
| Controller | Person or thing that directs something |
| Controllers' Non-verbal Behaviors | Not very talkative |
| Criticism | the expression of disapproval of someone or something based on perceived faults or mistakes. |
| Customer | person or organization that buys goods or services from a store or business |
| Customer Relations (Customer Service) | Customer relations is the process and manner by which a business develops, establishes, and maintains relationships with its customers. |
| Defensive | To protect |
| Detached | separate or disconnected. |
| Enunciate | say or pronounce a word clearly. |
| Etiquette | the customary code of polite behavior in society or among members of a particular profession or group |
| Formative Evaluation | method for judging the worth of a program while the program activities are forming |
| Impact Evaluation | an assessment of how the intervention being evaluated affects |
| Involved | To be in something |
| Need (Target Audience) | something that's required |
| Non-verbal | not involving or using words or speech. |
| Passive | accepting or allowing what happens or what others do, without active response or resistance. |
| Passive Aggressive Communication Style | individuals appear passive on the surface but are really acting out anger in a subtle, indirect |
| Passive Communication Style | individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs |
| Process Evaluation | focuses on the implementation process and attempts to determine how successfully the project followed the strategy |
| Professional | engaged in a specified activity as one's main paid occupation rather than as a pastime. |
| Reflection | serious thought or consideration. |
| Research | the systematic investigation into and study of materials and sources in order to establish facts and reach new conclusions |
| Socializers | a person who enjoys mixing socially with others. |
| Socializers' Non-verbal Behaviours | includes vocal elements, which is referred to as paralanguage and includes pitch, volume, and rate, |
| Specificity (Target Audience) | he quality of belonging or relating uniquely to a particular subject. |
| Strategy (Target Audience) | a plan |
| Strategy | a plan of action |
| Sympathize | feel or express sympathy. |
| Target Audience | The audience you are trying to speak to |
| Verbal | the form of words. |
Created by:
Gardner A
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