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OB CH 7

TermDefinition
Reputation The prominence of an organization's brand in the minds of the public and the perceived quality of its goods and services.
Trust The willingness to be vulnerable to an authority based on positive expectations about the authority's actions and intentions.
justice The perceived fairness of an authority's decision making.
ethics The degree to which the behaviors of an authority are in accordance with generally accepted moral norms.
disposition-based trust Trust that is rooted in one's own personality, as opposed to a careful assessment of the trustee's trustworthiness.
cognition-based trust Trust that is rooted in a rational assessment of the authority's trustworthiness.
affect-based trust Trust that depends on feelings toward the authority that go beyond rational assessment.
trust propensity A general expectation that the words, promises, and statements of individuals can be relied upon.
trustworthiness Characteristics or attributes of a person that inspire trust, including competence, character, and benevolence.
ability Relatively stable capabilities of people for performing a particular range of related activities.
benevolence The belief that an authority wants to do good for an employee, apart from any selfish or profit-centered motives.
integrity The perception that an authority adheres to a set of acceptable values and principles.
distributive justice The perceived fairness of decision-making outcomes.
procedural justice The perceived fairness of decision-making processes.
interpersonal justice The perceived fairness of the interpersonal treatment received by employees from authorities.
abusive supervision The sustained display of hostile verbal and nonverbal behaviors on the part of supervisors, excluding physical contact.
informational justice The perceived fairness of the communications provided to employees from authorities.
whistle-blowing When employees expose illegal actions by their employer.
four-component model A model that argues that ethical behaviors result from the multistage sequence of moral awareness, moral judgment, moral intent, and ethical behavior.
moral awareness When an authority recognizes that a moral issue exists in a situation.
moral intensity The degree to which an issue has ethical urgency.
moral attentiveness The degree to which people chronically perceive and consider issues of morality during their experiences.
moral judgement When an authority can accurately identify the "right" course of action.
cognitive moral development As people age and mature, they move through several states of moral development, each more mature and sophisticated than the prior one.
moral principles Prescriptive guides for making moral judgments.
moral intent An authority's degree of commitment to the moral course of action.
moral identity The degree to which a person self-identifies as a moral person.
ability to focus The degree to which employees can devote their attention to work.
economic exchange Work relationships that resemble a contractual agreement by which employees fulfill job duties in exchange for financial compensation.
social exchange Work relationships that are characterized by mutual investment, with employees willing to engage in "extra mile" sorts of behaviors because they trust that their efforts will eventually be rewarded.
corporate social exchange A perspective that acknowledges that the responsibility of a business encompasses the economic, legal, ethical, and citizenship expectations of society.
Created by: cnwilmoth
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