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Answer:

Across
1imagery that is both seen and felt; can substantially _____ brain waves, blood flow, heart rate, skin temp, gastric secretions, and immune response
5listener; _____
8make your __ work to put you & your audience at ease
9internal anxiety individual brings to speaking situation (i.e., feelings of inadequacy when in group/fear of looking like fool in front of others)
10La Vella Goodwin, recommends that you "practice your __ __ ahead of time"
Down
2visual aids make it almost impossible to __ what you want to say
3relaxes the speaker as well as the listener
4step 1 of positive imagery/visualization, is develop the __ of positive self talk
6visualization/mental _____
7slows the heart rate & _____ tension, making us feel more in control