CRM Process Word Scramble
|
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
| Question | Answer |
| CRM Project Pipeline | Sales, Envision & Plan, Design, Develop, Deploy, Stabilize |
| Iterative Development | Requirements, Design, Build, Test, Deploy, Evaluate |
| Perspectives: Project Team | Development Platform |
| Perspectives: Management Team | Reporting Tool |
| Perspectives: End Users | Productivity Tool |
| Preparation | Prepare, Brief, Execute, Debrief |
| NPS: Definition | Net Promoter Scores are a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research. |
| NPS #1 | Build a real relationship with each client, based on open and honest communication |
| NPS #2 | Make sure you understand the business impact of what you are doing, and feed that to them all the time |
| NPS #3 | Know your customer and how they think... know who you should make look like a hero |
| NPS #4 | Understand each client's politics: authority levels, corporate culture, "centers of gravity", etc |
| NPS #5 | Constantly identify, assess and mitigate risks |
| Taxonomy | Taxonomy is the practice and science of classification |
| Critical Lists | Outstanding Issues, Risks w Mitigation strategies, Phase 2 items, Open action items, Stakeholder decisions |
Created by:
ssoulages
Popular Business sets