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POBF lesson 1.01 Matching
Controllers
a person or thing that directs or regulates something.
Detached
separate or disconnected.
Active
engaging or ready to engage
Non-verbal
not involving or using words or speech.
Specificity (Target Audience)
the quality of belonging or relating uniquely to a particular subject.
Assertive Communication Style
the ability to express positive and negative ideas and feelings in an open, honest and direct way.
Customer
a person or organization that buys goods or services from a store or business.
Criticism
the expression of disapproval of someone or something based on perceived faults or mistakes.
Objective
(of a person or their judgment) not influenced by personal feelings or opinions in considering and representing facts.
Strategy (Target Audience)
a plan of action or policy designed to achieve a major or overall aim.
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