Making a future appointment with a client while they are still in the salon is an effective tool for building a clientele and is referred to as: a. prebooking b. pressuring c. retailing d. networking
a. prebooking
Net worth is calculated by subtracting liabilities from which of the following? a. assets b. student loans c. loan balances d. charge accounts
a. assets
Compliance with all local, state/province and federal rules, regulations and laws is the responsibility of the: a. stylists b. salon owner c. local authorities d. former building owner
b. salon owner
To be granted future loans, it is important to pay loans on time and avoid: a. taxes b. default c. insurance d. compensation
b. default
Which form of advertising involves sending postcards or flyers to potential customers? a. direct mail advertising b. TV and radio advertising c. word-of-mouth advertising d. involvement in community affairs
a. direct mail advertising
The type of business ownership in which two or more persons share all costs of opening, operating and maintaining the business is a: a. franchise b. partnership c. corporation d. sole proprietorship
b. partnership
One of the most effective techniques in building a clientele: a. run behind to show salon is busy b. give out business cards to potential clients c. point out weaknesses of other stylists to clients d. promote services that aren't available in the salon
b. give out business cards to potential clients
The term given for selling products for client home care is: a. retailing b. networking c. scheduling d. warehousing
a. retailing
Which of the following terms refers to all money owed? a. assets b. liabilities c. net worth d. financial status
b. liabilities
Which of the following is vital in order to allow close management of products purchased for retailing in the salon? a. receptionist b. appointment book c. inventory control system d. employee compensation
