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All Definitions

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Term
Definition
Project   Unique, large, one-time job requiring special activities to accomplish a specific objective in a limited time frame  
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Performance Goals   For a project: keeping the project within schedule, budget, and quality guidelines  
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Matrix Organization   An organizational structure that temporarily groups together specialists from different departments to work on special projects  
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Project Manager   The person responsible for planning, scheduling, executing, and controlling a project from inception to completion, meeting the project's requirements and ensuring completion on time, within budget, and to the required quality standards.  
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Project Planning   Analyzing the project into work packages and activities, estimating resources needed and durations, scheduling  
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(WBS) Work Breakdown Structure   A hierarchical listing of what must be done during a project  
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Project Scheduling   Determining the timing of activities of the project  
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PERT   Program evaluation and review technique, used for scheduling and control of large projects  
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CPM   Critical path method, used for scheduling and control of large projects  
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Precedence Network   Diagram of project activities and their sequential relationships by use of arrows and nodes  
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Activity on arrow (AOA)   Network in which arrows designate activities  
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Activity on Node (AON)   Network in which nodes designate activities  
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Path   A sequence of activities that leads from the start node to the end node  
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Critical Path   The longest path from start to end; determines the expected project duration  
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Critical Activities   Activities on the critical path  
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Path Slack Time   Allowable slippage for a path; the difference between the length of the critical path  
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Deterministic Durations   Durations that are fairly certain  
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Probabilistic Durations   Durations that allow for variation  
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3-Point estimates method   PERT/CPM when the activity durations are variable and are determined using three estimates: optimistic, most likely and pessimistic  
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Optimistic duration   The length of time under the best conditions  
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Pessimistic Duration   The length of time under the worst conditions  
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Most likely duration   The most probable length of time  
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Beta Distribution   A family of continuous positive distributions used to describe the inherent variability in activity durations  
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Project Execution   Involves performance of activities planned  
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Project Control   Comparing a project's progress against plans and taking corrective action if necessary  
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Gantt Chart   A visual aid for loading, scheduling and control purposes  
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Housekeeping   Maintaining the workplace clean and free of unnecessary things  
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Preventive maintenance   Keeping equipment in good operating condition and replacing parts that have a tendency to fail before they actually do fail  
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Kanban   Card that communicates demand for a batch of an item to the preceding work centre  
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Pull system   Based directly on customer demand, a work centre pulls items from the preceding work centre as they are needed  
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Push system   Based on MRP plan, a batch of items is made and pushed to the next work centre as it is completed  
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Andon   A set of lights used at each workstation to signal problems or slowdowns  
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Jidoka   Japanese term for quality at the source: avoid passing defective products to the following workstation, and stop and fix the problem  
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Autonomation   Intelligent automation: if an abnormal situation arises, the machine automatically stops, preventing production of defective products  
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Poka-Yoke   Any mechanism that helps an equipment operator avoid mistakes. Its purpose is to eliminate product defects by preventing, correcting, or drawing attention to human errors as they occur  
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Takt Time   The maximum time allowed at each workstation to complete its set of tasks on a unit. Also called cycle time  
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Lean Production   JIT in a broad sense, is a philosophy of waste reduction and continuous improvement  
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Just in time (JIT)   Production system in which processing and movement of parts/modules/work-in-process occur just as they are needed, usually in small batches  
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Skill/Knowledge Bonus Plan   Rewarding workers who undergo training to increase their skills/knowledge  
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Output-based (piece rate) pay   Compensation based on amount of output an employee products  
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Time-Based Pay   Compensation based on length of time an employee has worked  
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Work sampling   Technique for estimating the proportion of time that a worker spends on each activity or is idle  
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Predetermined element times   Published data based on extensive research on element times  
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Stopwatch time study   Development of a standard time based on observations of one worker taken over a number of cycles  
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Standard Time   The amount of time it should take a qualified worker to complete a specified task, working at a sustainable rate, and using given methods, tools and equipment, raw materials, and workplace arrangement  
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Work Measurement   Determining how long it should take to do a job  
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Ergonomics   Fitting the job to the worker's capability and size  
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Simo Chart   A chart that shows the elementary motions performed by each hand, side by side over time  
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Micro-motion study   Use of motion pictures and slow motion to study motions that otherwise would be too rapid to analyze  
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Motion economy principles   Guidelines for designing motion-efficient work procedures  
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Motion Study   Systematic study of the human motions used to perform an operation or task  
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Worker-machine chart   Used to determine portions of a work cycle during which an operator and equipment are busy or idle  
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Process chart   Chart used to examine the overall sequence of an operation by focusing on movements of the operator or flow of material  
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Methods Analysis   Breaks down the job into a sequence of tasks and elements and improves it  
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Self-directed teams   Groups who perform the same function and are empowered to make certain decision and changes in their work  
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Job enrichment   Increasing responsibility for planning and coordination  
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Job rotation   Workers periodically exchange jobs  
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Job enlargement   Giving a worker a larger portion of the total task  
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Specialization   Focusing the job to a narrow scope  
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Job Design   Specifying the content and method of a job  
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Percentage Idle Time   100 times sum of idle times per unit divided by actual number of workstation times cycle time  
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Precedence Network   A diagram that shows the tasks and their precedence requirements  
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Cycle Time   The maximum time allowed at each workstation to complete its set of tasks on a unit  
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Line balancing   Assigning tasks to workstations in such a way that the work stations have approximately equal time requirements  
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Group technology   Grouping items with similar design or manufacturing characteristics into part families  
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Cellular Layout   Layout in which different machines are arranged in a cell that can process times that have similar processing requirements  
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Process Layout   Arranges production resources together according to similarity of function  
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Product Layout   Arranges production resources linearly according to the progressive steps by which a product is made  
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Process Flow Diagram   Shows the operations and movement of material through the operations  
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Computer integrated manufacturing (CIM)   A system for linking a broad range of manufacturing and other activities through an integrating computer system  
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Flexible Manufacturing System   A group of machining centres controlled by a computer, with automatic material handling and robots or other automated equipment  
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Robot   A machine consisting of a mechanical arm, a power supply, and a controller  
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Numerically Controlled (N/C) Machines   Machines that perform operations by following mathematical processing instructions  
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Automation   Using machinery/equipment with sensing and control devices that enable it to operate automatically  
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Continous Process   Used when a high volume of highly standardized output is required  
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Assembly line   Production line where parts are added to a product sequentially  
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Production Line   A sequence of machines/workstations that perform operations on a part/product  
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Repetitive process   A type of process used when higher quantities of more standardized goods or services are needed  
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Batch process   A type of process used when a moderate volume and variety of goods or services is desired  
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Job Shop   A process type used when a low quantity of high-variety customized goods or services is needed  
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Make or Buy   Decide whether to make a part or product in-house or buy it or a segment of production process from another company  
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Process Design   Determining the form and function of how goods or services are produced  
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Quality Function Deployment (QFD)   A structured approach that integrates the voice of the customer into product design  
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Design for Assembly (DFA)   Focuses on reducing the number of parts in a product and on assembly methods and sequence  
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Design for Manufacturing (DFM)   Takes into account the organization's manufacturing capabilities when designing a product  
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Computer Aided Design (CAD)   Product design using computer graphics  
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Concurrent Engineering   Bringing engineering design, manufacturing engineers, and staff from marketing, manufacturing, and purchasing together early in the design phase  
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Recycling   Recovering materials for future use  
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Design for disassembly   Design so that used products can be easily taken apart  
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Remanufacturing   Refurbishing used products by replacing worn-out or defective components  
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Product Liability   A manufacturer is liable for any injuries or damages caused by a faulty product  
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Robust Design   Design that can function over a broad range of conditions  
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Failure   Situation in which a product, part, or system does not perform as intended  
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Reliability   The ability of a product, part, or system to perform its intended function under normal conditions  
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Mass Customization   Producing basically standardized goods or services but incorporating some degree of customization  
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Delayed Differentiation   Producing, but not quite completing a product until customer preferences are known  
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Modular Design   Parts are grouped into models that are easily replaced or interchanged. The product is composed of a number of modules or components instead of a collection of individual parts  
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Standardization   Extent to which there is absence of variety in a part or product  
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Life Cycle   Incubation, growth, maturity, saturation, and decline  
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Research and development (R&D)   Lab scientists and engineers involved in creative work on a systematic basis to increase knowledge directed toward product and process innovation  
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Reverse engineering   Dismantling a competitor's product to discover what it is composed of and how the components work, searching for own-product improvements  
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Product Design   Determining the form and function of the product  
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Productivity   A measure of productive use of resources, usually expressed as the ratio of output to input  
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Outsourcing   Buying a part of a good/service or a segment of a production/service process from another company, a supplier  
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Time-Based competition   Strategy that focuses on reduction of time needed to accomplish tasks  
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Operations Strategy   The approach that is used to guide the operations function  
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Action plan   A medium or short-term project to accomplish a specific objective, assigned to an individual, with a deadline and the resources needed  
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Tactics   Medium-term plans used as components of a strategy  
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Values   Shared beliefs of the organization's stakeholders  
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Vision   Where the organization desires to be in the future  
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Mission   Where the organization is going now  
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Competitive priorities   The importance given to operations characteristics: cost, quality, flexibility and delivery  
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Order winners   Purchasing criteria that case the organization to be perceived as better than the competition  
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Order qualifiers   Purchasing criteria that customers perceive as minimum standards of acceptability to be considered for purchase  
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Key purchasing criteria   The major elements influencing a purchase: price, quality, variety, and timeliness  
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Strategic Planning   The managerial process that determines a strategy from eh organization  
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Strategy   The long-term plans that determine the direction an organization takes to become or remain competitive  
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Competitiveness   Ability and performance or an organization in the marketplace compared to other organizations that offer similar goods or services  
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Supply Chain   A sequence of activities and organizations involved in producing and delivering a good or service  
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E-Commerce   Use of the Internet and other electronic networks to buy and sell goods and services  
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Lean Production   System that uses minimal amounts of resources to produce a high volume of high-quality goods with some variety  
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Total Quality Management   Involving every employee in a continual effort to improve quality and satisfy the customers  
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Mass production   System in which lower-skilled workers used specialized machinery to produce high volumes of standardized goods  
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Interchangeable parts   Parts of a product made to such precision that they do not have to be custom fitted  
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Division of labour   Breaking up a production process into small tasks so that each worker performs a small portion of the overall job  
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Craft Production   System in which highly skilled workers use simple, flexible tools to produce small quantities of customized goods  
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Pareto Phenomenon   A few factors account for a high percentage of results achieved (80/20)  
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System   A set of interrelated parts that must work together  
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Model   An abstraction of reality; a simplified representation of something  
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Lead Time   The time between ordering a good or service and receiving it  
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Value Added   The difference between he cost of inputs and the value or price of outputs  
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Efficiency   Operating at minimum cost and time  
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Effectiveness   Achieving quality and responsiveness  
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Process   A series of linked actions, changes or functions bringing about a result  
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Operations management   The management of processes or systems that create goods and/or provide services  
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Reliability   The ability of a product, part, or system to perform its intended function under a prescribed set of conditions. (1. when activated 2. for a given length of time)  
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Overdesign   Enhance design to avoid failure  
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Design simplification   Reduce number of components  
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Use redundancy in the design   Providing backup components  
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Mean time to failure (MTTF)   Average length of time before failure of a product of component  
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Mean time between failures (MTBF)   Average time from the up time after a repair following a failure to the next failure  
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Availability   The fraction of time a piece of equipment is expected to be available for operation  
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Learning Curves   A graph that reflects the phenomenon that the time required to perform a task decreases with increasing repetitions  
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Learning Effect   Time per unit decreases as the number of units produced increases  
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Statistical Quality Control   Uses statistical techniques & sampling to monitor & test the quality of goods & services  
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Acceptance sampling   Determines to accept or reject a product  
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Statistical process control   Determines if process is operating within acceptable limits  
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Inspection   The appraisal of goods/services against standards  
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Random variation   Natural variations in the output of process, created from countless minor factors  
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Assignable variation   A variation whose source can be identified  
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Control chart   Monitors process output to distinguish between random and assignable variation. A time offered plot of sample statistics obtained from an ongoing process. Upper and lower control limits define the range of acceptable variation.  
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Control Limits   The dividing lines between random and nonrandom deviations from the process mean  
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Type I Error   Concluding that a process has changed when it has not  
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Type II error   Concluding a process is in control when it is actually not  
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Design Specifications   Range of acceptable values established by engineering design or customer requirements  
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Process variability   Natural variability in a process  
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Process Capability   Process variability relative to specification  
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