client communication and customer service
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| show | its important that clients fully understand procedures that are being performed on their pets and educated in proper care of their pets and all of this needs to be relayed in a professional manner.
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| show | Client compliance is defined as the number or percentage of clients who accept recommendations made by the vet health care team. It can be acheived through excellent service, verbal and written communication, reminders and recalls, marketing, education
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| What are the benefits of a reminder system? | show 🗑
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| Create an example that can enhance client education | show 🗑
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| What would be an appropriate body stance when addressing clients? | show 🗑
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| Why is body posture important? | show 🗑
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| show | In a side room, away from other patients in a calm manner
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| show | listening to the client helps overcome many barriers. Empathy, understanding cultural differences,
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| show | aka treatment plans. major part of client communication and are the most common complaint for state board investigators. detail what will be done to the pet and how much it will cost.
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| show | role playing helps improve verbal image
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| The portion of a message that involves facial expressions is: a. verbal b. paraverbal c. nonverbal d. written | show 🗑
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| show | c. nonverbal
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| The percentage of clients who accept a recommendation is known as? a. compliance b. retention c. turnover d. quantity | show 🗑
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| show | e. all of the above
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| Which team member should present treatment plans to clients? a. veterinarians b. receptionists c. veterinary technicians d. b and c | show 🗑
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