MGMT 102
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| According to a survey of American Management Association executives, managers are likely to spend about 20 percent of their time dealing with conflict. | show 🗑
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| show | b. false
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| show | false
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| Half of American employers have implemented internal systems for conflict resolution. | show 🗑
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| show | true
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| When managers understand the sources of conflict, they aren’t able to select an appropriate communication strategy. | show 🗑
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| Reminding managers of the organization’s overall goals can alleviate interdepartmental conflict. | show 🗑
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| Venting hostility is detrimental to conflict solving. | show 🗑
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| show | true
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| When the accommodating strategy is used, managers try to deal with conflict by making the employee with the most seniority happy. | show 🗑
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| show | true
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| The party with the most information is likely to have the better position in a compromise. | show 🗑
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| The key to the win-win strategy is that it follows a combative problem-solving approach rather than a mutual one. | show 🗑
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| In order to effectively implement the win-win approach managers must believe that competition is better than cooperation. | show 🗑
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| A manager needs to enter the conflict situation believing others’ opinions are beneficial. | show 🗑
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| show | true
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| People tend to discuss solutions before defining the problem. | show 🗑
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| show | false
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| Conflict is always destructive to the organization and should be avoided as much as possible. | show 🗑
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| show | a. true
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| According to a survey of American Management Association executives, managers are likely to spend about _____ percent of their time dealing with conflict. | show 🗑
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| Which of the following choices is not a conflict-related axiom relevant to communication? | show 🗑
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| Which one of the following did the chapter identify as a source of conflict? | show 🗑
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| show | A. recognize the conditions
B. misunderstand one another’s true position
C. have competing interests
D. both A and B are correct
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| Which conflict should cause managers to be concerned with the dysfunctions of conflict? | show 🗑
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| show | A. know consequences of behavior
B. communicate problems and solutions
C. ensure understanding of performance evaluations
D. all choices are correct
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| Which of the following is not a strategy presented for conflict resolution? | show 🗑
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| show | A. enjoy less open, upward communication
B. are perceived as less helpful
C. give employees less knowledge of their attitudes and feelings D. all choices are correct
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| ______ is the conflict resolution where managers try to deal with conflict by making everyone happy. | show 🗑
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| show | A. forcing
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| The manager who attempts to meet production goals at all costs, without concern for the needs of others, would use which strategy? | show 🗑
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| show | A. prevent differences of opinion
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| show | C. the one with the most seniority knows best
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| show | B. develop greater clarification of goals and problems
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| Which of the following is a communication principle that should be used in applying a win- win conflict resolution strategy? | show 🗑
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| show | C. review and adjust strengths
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| 37. Emotional intelligence includes all of the following skills except | show 🗑
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| show | B. define the problem, analyze the problem, brainstorm, develop criteria, find the best solution
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| What percent of their time do managers spend dealing with conflict? | show 🗑
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| 40. What is the principle that says we tend to perceive what is important and pleasing to us and avoid what is not? | show 🗑
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| Organizational conflict is primarily caused by | show 🗑
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| The key to managing personally felt conflict and hostility is | show 🗑
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| show | avoiding
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| Compromise is the conflict resolution strategy to use when | show 🗑
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| show | A. open ended
B. leading questions
C. both A and B are correct choices
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Created by:
shivanijaswal
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