Rosen College of Hospitality Management University of Central Florida
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| Define clubs... | show 🗑
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| Clubs are for... | show 🗑
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| show | Traditions, History, and Vision. TOP PRIORITY for Club Managers, preserving the culture and traditions is of the utmost importance. Culture is reflected in the mission statement, history, traditions, and governance.
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| show | Personal, impressive, diverse facilities, entertainment , dining venues, membership committee and criteria established in bylaws and articles of incorporation.
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| First club and birthplace of golf... | show 🗑
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| show | 14,000 clubs in the US.
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| # of Country Clubs... | show 🗑
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| show | $21.6 billion (2013).
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| show | Land, Buildings, Equipment, and Recreational Facilities.
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| show | Thousands of employees and billions of dollars of economic impact.
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| show | Impressive properties with one or more golf courses, swimming pools, tennis courts, bars, restaurants, lounging areas, and banquet facilities.
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| show | Various membership types (Full Membership, Social Memberships); a measure of success.
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| show | As much as $250,000.
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| show | Monthly charges and Quarterly F&B dues (whether you spend it or not).
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| show | Country, City, Professional, Social, Athletic, Dining, University, Military, Yacht.
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| City clubs... | show 🗑
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| show | For those of the same profession (e.g. Lawyer's Club).
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| show | For those of similar socio-economic backgrounds, allows members to enjoy each other's company, but it is bad form to conduct business.
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| show | Where industry leaders meet social and physical needs, while at work and away from home; members can work out, swim, play racquetball, etc.
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| Dining clubs... | show 🗑
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| University clubs... | show 🗑
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| show | Cater to both NCO's (non-commissioned officers) and enlisted officers; some military clubs are located on base.
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| Yacht clubs... | show 🗑
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| show | ClubCorp, WCI Communities, American Golf.
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| show | Pacific, Atlantic, Indian, Southern, Arctic.
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| Greatest Depths in the Oceans... | show 🗑
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| 7 Wonders of the World + Honorary 8th Candidate... | show 🗑
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| show | 90 out of the 100 tallest mountains in the world.
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| show | The Nile.
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| Length of the Great Wall of China... | show 🗑
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| show | Mt.Everest and its sister mountains, K2.
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| show | Atlanta, Georgia.
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| show | 28.7 years old.
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| # of cellphones in the world... | show 🗑
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| Global literacy rate... | show 🗑
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| show | United Kingdom, Italy, Spain, France, Austria, Belgium, Germany, Netherlands, Switzerland, Portugal, etc.
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| show | Albania, Belarus, Bulgaria, Estonia, Lithuania, Romania, Slovakia, Turkey, Croatia, Hungary, Poland, Russia, Slovenia, Ukraine, Czech Republic, Latvia, etc.
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| Countries of Asia... | show 🗑
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| Countries of the Middle East... | show 🗑
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| Read paper on Theme Park Management | show 🗑
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| Read paper on Hotel Meeting Planner | show 🗑
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| ClubCorp... | show 🗑
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| show | Industry leader in building lifestyles for 60+ years, 50+ master-planned communities, 60+ luxury high-rises, 4,000+ employees.
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| American Golf... | show 🗑
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| Club vs. Hotel Management (3 differences)... | show 🗑
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| Club and Hotel Management (similarities)... | show 🗑
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| Club Management... | show 🗑
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| show | Feel they have ownership, extremely high emotional attachment and expectations, highest loyalty in the business.
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| Professional organization for Club Management... | show 🗑
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| show | Implements and operates on behalf of the membership. COO (Chief Operating Officer) of the club, liaison to Club Directors and Committees. Manage: Financial performance, planning, forecasting, budgeting, human resources, F&B, facilities, and maintenance.
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| show | Member committees are assigned the role of monitoring specific areas of a club (membership, house, finance/budget, entertainment, golf, greens, tennis, pool, long-range planning).
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| Ad hoc committees... | show 🗑
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| show | Establish policies and present to Club Manager to ensure compliance.
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| Core competencies of Club General Manager... | show 🗑
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| A club's structure is mandated by... | show 🗑
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| Board of Directors and Officers... | show 🗑
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| show | Fiscal responsibilities, policies, and strategies.
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| Executive Committee (Officers) responsibilities... | show 🗑
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| show | Very important to members, top quality personalized service, warmth, professionalism, celebrity chefs, healthy, fancy, high quality, small plates, fine ingredients, ethnic cuisine, efficient, change according to day of the week.
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| Attire for dining at clubs... | show 🗑
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| F&B outlets at clubs... | show 🗑
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| show | Weddings, parties, etc. (bring in additional revenue).
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| Golf Course Superintendent... | show 🗑
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| Golf Professional... | show 🗑
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| show | Important to golfers, provides everything they may need.
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| Club trends... | show 🗑
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| show | On Extras Powerpoint.
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| #1 destination in the world for theme parks... | show 🗑
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| show | Families to a destination, appeals to everyone.
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| show | 300 million people.
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| Co-opetition... | show 🗑
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| Theme Park trends... | show 🗑
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| show | 400 in the US. Updated # = 600.
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| show | 600,000 year-round and seasonal employees in the US.
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| show | 341 (300) million in the US.
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| show | 1.7 billion in the US.
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| show | Magic Kingdom.
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| show | Tokyo Disneyland.
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| Top 10 theme parks... | show 🗑
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| Target of theme parks... | show 🗑
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| show | 28%.
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| % of Americans who plan to visit an amusement park within the next year... | show 🗑
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| Visitors who come to Orlando... | show 🗑
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| show | Disney, Universal Studios, Sea World, Busch Gardens, Six Flags.
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| Define theme parks... | show 🗑
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| Theming... | show 🗑
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| show | Will pay high prices for experiences.
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| IAAPA... | show 🗑
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| Theme Parks vs. Amusement Parks... | show 🗑
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| show | Competition increase, new shows/rides are expensive investments, over-committed/under-capitalized, terrorism, bad weather, war, social media, recession, shifting consumer focus,
ADA compliance.
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| Knott's Berry Farm... | show 🗑
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| show | 1955.
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| show | 1971. "The Happiest Place on Earth." 7 lands of imagination. 40 major shows and rides/attractions.
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| EPCOT... | show 🗑
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| show | 1989. Known as Disney's Hollywood Studios today.
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| Animal Kingdom... | show 🗑
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| show | 70,000 (Florida). 100,000 (globally).
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| Employment in Theme Parks... | show 🗑
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| Impact of Theme Parks... | show 🗑
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| Top 50 theme parks... | show 🗑
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| Economic Impact of Theme Parks... | show 🗑
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| show | 1. Safety
2. Courtesy
3. Show
4. Efficiency
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| Theme Park Management... | show 🗑
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| Disney... | show 🗑
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| show | Theme development, fast passes, show quality, service, magic bands, memories, corporate citizenship, charity, intensely-trained "cast members," cross promotion, and constantly new products, characters, rides, and merchandise.
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| Disney Basics... | show 🗑
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| show | Demonstrate commitment to Cast Members, know and manage my operation and teach it to my Cast Members, and lead and monitor Cast performance and operational improvements.
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| show | Originally in Hollywood, CA - world's largest studio and theme park.
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| show | Hollywood, Orlando, Japan, China, and Spain.
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| show | 15 million visitors.
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| show | Night time entertainment, restaurants, clubs, shopping, alcohol, clubs, quality dining.
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| Universal Studios characteristics... | show 🗑
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| Wizarding World of Harry Potter... | show 🗑
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| show | Owned by Blackstone Group. Locations in California, Florida, and Texas. Purpose = to experience and educate the public on the wonders of both marine and land animals. Conservation, research, preservation, breeding, rescue, and rehabilitation.
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| show | Sea World, Discovery Cove, and Aquatica Water Park.
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| Sustainable theme parks... | show 🗑
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| show | Tourists attending celebrations all over the world. Huge interdependency impact. Supports locals. High degree of uniqueness.
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| show | Larger scale, extended period of time.
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| show | Public celebration with a theme.
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| Major fairs and festivals... | show 🗑
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| show | Oktoberfest.
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| MICE market... | show 🗑
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| MICE traveler spending... | show 🗑
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| show | An organized body of people who have an interest, activity, or purpose in common.
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| Purpose of gatherings... | show 🗑
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| show | Businesses, associations, and SMERF.
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| show | 2 or more people coming together for a specific purpose. Various types and purposes. Gatherings for the purpose of sharing information.
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| show | Programs to increase sales with travel rewards for those who meet the goals. Continued rapid growth. 3-6 day ultra upscale, luxurious trips (with highly desirable climate, recreation options, sightseeing opportunities, and F&B).
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| show | 1,000+ people coming together who share a purpose/interest. An expo (exposition) is always included. More often held in hotels rather than convention centers.
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| show | Trade shows bring together sellers and buyers within a specific industry.
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| show | Biggest contributor to meetings. Generates billions of dollars in spending. 1,000s of meetings/conventions.
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| show | Generates billions of dollars in spending. 1,000s of meetings/conventions. Millions of attendees. 6,000 associations operate on a national level.
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| SMERF... | show 🗑
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| Venues for MCE... | show 🗑
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| Corporate meetings... | show 🗑
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| show | 90 meetings:1 convention.
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| show | 65 to 95 on average.
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| show | 1,000 attendees on average.
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| show | 3.5 days on average.
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| Group business... | show 🗑
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| Types of meetings... | show 🗑
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| Convention format... | show 🗑
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| Pre-meeting activities... | show 🗑
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| CVB Responsibilities... | show 🗑
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| How & Where CVBs compete... | show 🗑
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| Styles of setup for MICE industry... | show 🗑
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| show | AHLA (American Hotel & Lodging Association), NRA (National Restaurant Association), ACF (American Culinary Federation), IACVB/DMAI (Destination Marketing Association International), HSMAI(Hotel Sales and Marketing Association International), CMAA, PCMA.
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| show |
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| show | Globalization/international participation, cloning of shows, ever-increasing competition, more sophisticated technology, # of shows growing annually, large conference #s decreasing, regional meetings #s increasing.
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| Most Popular Incentive Travel Destinations... | show 🗑
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| Define a special event... | show 🗑
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| Event classification... | show 🗑
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| show | Continued growth, dynamic, diverse, every-changing/growing, many opportunities.
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| show | Olympics, Super Bowl, World Cup.
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| show | Conventions, meetings, trade shows.
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| Examples of Corporate Events... | show 🗑
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| Examples of Social Events... | show 🗑
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| Event planner... | show 🗑
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| Careers in event planning... | show 🗑
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| Event planning... | show 🗑
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| Necessary proficiencies of an event planner... | show 🗑
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| Sponsorship for Events... | show 🗑
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| show |
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| show | Prepared by event planner in clear, detailed writing.
Create a pro-forma invoice with hard costs so no miscommunication or confusion with the client.
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| show | Sales managers, booking managers
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| show | 1. Research
2. Design
3. Event Planning
4. The Event
5. Evaluation
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| show | Time, money, technology, and human resources.
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| show | Human resources management = PEOPLE.
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| Where Event Planners can work... | show 🗑
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| Event sites... | show 🗑
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| Increasing # of corporate special events... | show 🗑
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| Association events.. | show 🗑
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| show | Themed, extravagant, high expectations, sophisticated crowd, VIPs abound, meeting budget is CRITICAL (excess funds support the charity).
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| Social events... | show 🗑
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| show | Average cost = $37,000. More couples are using wedding planners. Planning of the entire weddings or day-of services. Expertise is essential on: people skills, patience, F&B, referrals, creativity, and budgeting. Relationships with suppliers is VITAL!
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| show | Security and congestion.
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| Different kind of Fairs... | show 🗑
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| show | Tourism revenue and destination marketing.
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| show | Catering to artists. Full-time job. Knowledge on: marketing, ticket sales, fund-raising, F&B, high technical skills (sound, lights, show), and security.
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| show | Historically, more popular than any other form of entertainment. Room for growth/expansion. Primary focus: athletes and competition and to complement the competition. Elements: opening/closing ceremonies and half-time shows.
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| show | Huge moneymakers. Broad base appeal. International competitors/spectators. Highly visible. TV viewership.
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| Required Skills/Abilities for Event Management... | show 🗑
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| show | Leadership.
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| show | ISES, IFEA, MPI, and local CVBs.
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| show | Growth, events becoming more complex, multimedia, elaborate staging, upscale F&B, green events, technology to ease planning process, new planning software
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