vocab 1.01
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| Abbreviation | a shortened form of a word or phrase.
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| Active | characterized by action rather than by contemplation or speculation
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| Aggressive Communication style | It means that you are DIrect to express your opinions
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| Analyzers | is a person or device that analyses given data. It examines in detail the structure of the given data and tries to find patterns and relationships between parts of the data.
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| Analyzers' Non-verbal Behaviors | Cautious, logical thinkers, soft spoken, monotone voice, limited eye contact, limited facial expressions
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| Assertive Communication style | It is when you are able to express your feelings.
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| Brainstorming | a group problem-solving technique that involves the spontaneous contribution of ideas from all members of the group
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| Collaborators | someone who works with another person or group
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| Collaborators' Non-verbal Behaviors | Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone.
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| Constructive Criticism | offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one.
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| Controllers | a person in charge of an organization's finances.
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| Controllers' Non-verbal Behaviors | Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion
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| Criticism | Pointing out faults or shortcomings
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| Customer |
someone who pays for goods or services
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| Defensive | attempting to justify or defend; deterring aggression or attack
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| Detached | leave or separate oneself from (a group or place).
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| Enunciate | Speak clearly
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| Formal Evaluation | is a written list and summary of an employee's performance.
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| Impact Evaluation | Measure program effectiveness in the target audience.
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| Involved | cause (a person or group) to experience or participate in an activity or situation.
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| Need (Target Audience) | Know what they need to hear
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| Objective | When something is based on facts not personal feelings
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| Passive | accepting or allowing what happens or what others do, without active response or resistance.
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| Passive Aggressive Communication style | which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others.
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| Process Evaluation | Determines whether program activities have been implemented as intended
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| Professional | engaged in a specified activity as one's main paid occupation rather than as a pastime
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| Reflection | serious thought or consideration.
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| Research (Target Audience) | Know your target audience
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| Customer Relations (Customer Service) | Experiences Are Built with Zendesk Support Software. Increase Satisfaction. Better Customer Service. Higher Agent Productivity. Streamlined Support. Empower Your Customers. Lower Support Costs. Improve Response Times.
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| Socializers | Outgoing people who thrive on change
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| Socializers' Non-verbal Behaviors | Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone.
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| Specificity (Target Audience) | Allows you to talk to more than one group
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| Strategy (Target Audience) | Helps connect to your target audience
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| Sympathize | to feel or express sympathy or compassion
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| Target Audience | the intended group for which something is performed or marketed; the specific group to which advertising is directed
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| Verbal | communication in the form of words
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