Window Training
Help!
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| Providing a reliable, efficient, trusted and affordable universal delivery service that connects people and help businesses grow defines the ******* of the Postal Service. | show 🗑
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| Define the core goals of the United States Postal Services: | show 🗑
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| show | The most trusted government Agency
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| show | Removing items from UBBM mail such as pens for use at the counter, reading a magazine on a break before delivering it correctly to the address, taking coupons out of junk mail for personal use
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| Congress empowers the USPIS (U.S. POSTAL INSPECTION SERVICE) to investigate all matter involving: | show 🗑
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| Maximum amount of insurance that is offered at the USPS if item is NOT sent registered mail: | show 🗑
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| show | Sell postal products such as stamps and shipping supplies, follow postal laws and regulations and support team members, deliver a World Class Customer experience and be shipping specialists
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| If an SSA suspects they have been fake money as a payment, they should do what: | show 🗑
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| An SSDA (Sales and Service Distribution associate: | show 🗑
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| What is the term given to an employee assigned to assist customers by identifying their mailing needs, ensures customers fill out required forms before they reach the retail window and answer questions: | show 🗑
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| A Postal Service that enables grow, and communities to thrive in a digital world is the ******* of the Postal Service, citizens to connect, businesses to | show 🗑
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| NON-VERBAL cues an SSA can give a customer include: | show 🗑
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| show | using words that promote positive reactions; what you can do for them not what you cannot do for them
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| show | show empathy, do not interrupt the customer, and just listen
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| show | Demonstrate an open and respectful demeanor, provide both verbal and non-verbal questions, seek clarification without making assumptions & provide feedback.
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| show | Squarely facing a person, open posture, leans toward sender, maintain eye contract, and relax
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| A+GIST stand for | show 🗑
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| show | Deliver a first impression
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| In order for a mail-piece to be called a flat it must pass what test: | show 🗑
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| A successful sales transaction is achieved when: | show 🗑
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| show | Postal Brand
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| POSTAL PROUD means: | show 🗑
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| These are formed as soon as a customer enters a postal facility: | show 🗑
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| The Watermark on a USPS money order is what historical figures face repeated from top to bottom: | show 🗑
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| The Question that must be asked by an SSA for anything being mailed by a customer at the retail counter: Is used to "KEEP THE MAIL SAFE" is referred to as the: | show 🗑
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| show | DMM (Domestic Mail Manual)
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| Shipping services include Priority mail express, Priority mail, First class package service-retail, USPS Retail Ground, Parcel return service, and international mail and are services for which we are: | show 🗑
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| Items sent within the United States, its territories APO, DPO, FPO, and the United Nations is referred to as: | show 🗑
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| show | that have any dimension exceeding 1 cubic foot going to zones 1-9
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| The Premier Postal products offered at the Postal Service are: | show 🗑
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| This price is applied when a parcel measures over 108 inches but not more than 130 inches in combined length and soft | show 🗑
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Created by:
islandgirl2
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