2.01
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| What does a salesperson need to do to be successful in selling? | show 🗑
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| show | Joe because he will get more repeat business
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| What can salespeople do to maintain good relationships with existing customers? | show 🗑
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| show | Calling to make sure the products are satisfactory
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| show | Calling to make sure the products are satisfactory
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| Which is a pre-sale opportunity for salespeople to provide customer service? | show 🗑
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| What should a salesperson do when dealing with a customer who wants to return an unsatisfactory item? | show 🗑
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| What is an internal factor that affects the selling policies of a business? | show 🗑
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| show | Make sure the mistake is corrected
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| show | Devote their full attention to customers
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| Question: How do service-oriented companies often improve their levels of service? | show 🗑
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| show | Builds positive relationships with customers
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| What is a guideline for employees to follow in handling customer inquiries? | show 🗑
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| show | Make sure you clearly understand customers' inquiries
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| show | Ask the customers when it would be convenient to call them
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| show | Offend the clients
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| Jami researched her international customers' buying behanior. Jami wanted to be sure she did make the common mistake to do which of the following actions? | show 🗑
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| show | Being patient, flexible, and empathetic
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| show | Nature of the business
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| What is one of the purposes of having business policies? | show 🗑
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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Created by:
qwill55
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