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Verbal Communication
Study Guide
Question | Answer |
---|---|
In order for effective verbal communication to occur, the message must be clear and ______________. | concise |
Persons in LPSCS careers must effectively communicate with: a. The public; b. Co-workers; c. Supervisors; d. All of the above | d. all of the above |
Slang terminology should always be used in order for the public to understand the message being conveyed. True or False | False |
Written communication should have all EXCEPT the following: A. Moderate speed of speech B. Correct grammar C. Correct punctuation D. Correct spelling | Moderate Speed of Speech |
The individual who analyzes and interprets the message is the: A. Speaker B. Message C. Receiver D. Feedback | c. receiver |
Legal terminology should be modified or defined. A. True B. False | a. True |
Which of the following can be a distraction which can interfere with communication? A. Impaired vision B. Facing the receiver C. Inclement weather D. Good lighting | a. impaired vision |
Denial is a _______________________________. A. Communication skill B. Defense mechanism C. Therapeutic technique D. Alternative method of communication | b. defense mechanism |