click below
click below
Normal Size Small Size show me how
Chapter 9
Client Care, Chapter 9, Pivot Point Esthetics
Term | Definition |
---|---|
Greeting, Ask/Analyze/Asses, Agreement, Delivery, Completion | 5 Phases of Service |
Greeting Phase | Establish Rappaport |
Ask, Analyze, Asses Phase | Determine wants and needs. Offer professional advice. |
Agreement Phase | Clarify Expectations. |
Delivery Phase | Perform treatment/services |
Completion Phase | Ask for feedback, re-book, home care and retail sales |
Key pieces of a Client Consultation form | Personal Information, Medical history, Personal Skin Evaluation, Professional Skin Evaluation , Treatment record |
Client Consultation Form | Form that gives the esthetician an overview of what the client may be using at home, what their skin concerns are and what treatments have been used in the past. |
Allergen | Substance or ingredient likely to cause an allergic reaction. |
Environmental allergens | Pollen, mold, animal dander and saliva, food, etc. Clients with these can often show increased sensitivity to products and stimulation of the skin. |
Oral Antibiotics | Can create dryness and increased sensitivity. |
Steroids | Thins the skin and create increased sensitivity. |
Accutane and Vitamin A (such as Retin A, Renova, and Adapalene) | Clients who are being treated with this should not receive treatments that include chemicals, harsh exfoliants, waxing or excess steam. |
Pregnant | These clients should be treated with care and should never receive treatments that include electricity. |
Heart conditions/high blood pressure | Avoid electrical current. Treatments that increase body temperature and promote circulation should also be avoided. |
Epilepsy, Pacemakers, Joint replacements, prosthetics, metal plates and pins | These clients should never receive treatments with electricity. |
Smoking | Robs nutrients and oxygen from the skin. |
Exercise | Promotes a healthy body and skin by increasing circulation and promoting detoxification. |
Treatment Record | Allows esthetician to document specifics such as current treatments, products and noticeable changes in skin for each visit. |
Home Care | Accounts for 80% of the condition of clients skin. |
Retail sales | Generally accounts for 15-30% of service dollars. |
Follow up calls | Recommended to be done within 72 hours of service. Allows client to express dissatisfaction and gives the esthetician chance to learn how to improve. |