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Module 4

Section 5 Key terms and definitions

QuestionAnswer
What information is included in the patient profile? Demographic (such as address, telephone numbers, dob, and gender) medication or prescription history, medication allergies, chronic conditions or diseases, and third party insurance information.
What information in the patient profile is useful in detecting compliance problems? The prescription refill history and the medication history sections.
What should a pharmacy technician do if they cannot locate the patient's name in the computer system? call the prescriber's office to obtain the necessary information for identifying the patient correctly.
When a pharmacy technician is selecting a brand name medication to enter into a profile, what information is often displayed by the computer system? a list of generic equivalents that can be substituted
What should a pharmacy technician do if they suspect that a patient's directions do not match the type of medication prescribed? notify the pharmacist. The pharmacist may need to contact the prescriber for more information.
What are the four most common types of computer alerts that indicate potential problems with the prescription? medication allergy drug to drug interaction, contraindication, and early refill or overuse alert
What are the possible courses of action a pharmacist may take after discussing an alert with a patient or prescriber? cancel the prescription or override the alert
Which type of computer alert is generated if a medication is prescribed to a patient that is not compatible with a chronic condition they have? contraindication
Which two actions should the pharmacy technician take if the computer generates an early refill alert? discuss the timing of the refill with the patient and relay that information to the pharmacist, contact the third party for authorization to refill the prescription if permitted to do so
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