click below
click below
Normal Size Small Size show me how
EVOLVE.ELSEVIER EHR
Chapter 4 Vocab
Term | Definition |
---|---|
Double-Booking | Giving two or more patients the same appointment slot with the same provider |
Encryption Technology | A system that keeps data secure by converting them to an unreadable code during transmission and then encrypting the information when it reaches the recipient |
Fax Machine | A device capable of encoding documents and sending them over a telephone line; a secure fax sends fax transmissions via secure email, eliminating many of the fax's security risks |
No-Show (No show appointment) | A patient who makes an appointment and neither shows up nor calls to cancel |
Patient Flow (Can ALSO refer to the path of an individual patient) | The efficient movement of patients through the medical office as a product of accurately estimated patient volume, a consistent provider pace, and efficient scheduling practices |
Patient Portal (Usually part of the EHR) | A secure website where a patient can access personal health information (PHI), schedule appointments, and refill prescriptions 24 hours a day using a username and password |
Purging | The process of separating inactive patient health records from active ones |
Securing emails | An email system capable of transmitting an encrypted message and storing it in a coded format until it is retrieved by the recipient via a secure web link |
Show Rate | The percentage of patients in a practice who arrive for appointments as scheduled or call in advance to cancel/reschedule |
Telephone Ettiquette | A polite, helpful response and respectful manner towards callers that show patients are cared for and valued |
Template (Created for documents that will always have to be used in the medical office) | An electronic format that has a basic format in which the basic information can be entered |
Views (Can vary in level of detail) | Different ways of displaying the same or similar information on a computer screen, |