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421 SSA 2024 DAY 2
DAY 2
| Question | Answer |
|---|---|
| True or False. The USPS uses tax dollars to fund operations. | False. |
| Theft, deliberate destruction, delay, and opening/breaking of the seals of mail all compromises what? | The Security and Sanctity of Mail |
| The USPS Mission statement is to serve the American people, and through the ___________, bind our nation together by maintaining and operating our unique, vital, and resilient infrastructure. | Universal service obligation |
| Minus a few exceptions, what is generally required to open or break the seal of any mail class? | A federal search warrant |
| Who is the primary law enforcement of USPS? Provide complete answer. | US Postal Inspection Service (USPIS) |
| What is the independent agency within the USPS that performs audits on and investigates postal employees? Provide complete answer. | Office of Inspector General (OIG) |
| What is the difference between USPIS and OIG? | USPIS |
| Who are responsible for ensuring that employees are properly trained and well informed? | Supervisors |
| Who manage post office daily operations and serve as business leaders and community anchors? | Managers and Postmasters |
| Who performs many of the same duties as an SSA but also support back office distribution functions? Provide complete answer. | Sales and Services Distribution Associate (SSDA) |
| Who ensures the correct processes are followed and customer needs are met? Provide complete answer. | Sales and Services Associate (SSA) |
| Who helps customers with package pickups, identifies mailing needs, ensures customers complete required forms before reaching the window? | Lobby Assistant |
| Who maintains a comprehensive working knowledge of regulations ruling policy and procedures relating to all phases of retail services? Provide complete answer. | Lead Sales and Services Associate (LSSA) |
| What are the 6 Retail Moments that Matter? | 1. Deliver Your First Impression 2. Act With Courtesy and Urgency 3. Keeping It Clean and Pristine 4. Delivering the Pride Inside 5. It’s Game Time 6. Solutions Are Your Specialty |
| What is the Post Office Website? | www.usps.com |
| What are the USPS Premium Services? | PME, PM, PO Boxes, and Insurance |
| What is S.O.L.E.R.? | Squarely face the person, Open your posture, Lean towards the sender, Eye contact maintained, Relax while attending |
| What is A+GIST? | Acknowledge, Greet, Inquire, Suggest, Thank |
| What is the HazMat question? *NOTE: If you weigh it, you ask it. | "Does this item contain anything liquid, fragile, perishable or potentially hazardous such as lithium batteries, perfume, mercury, or aerosols?" |
| What are the five processing categories in USPS? | Letters, Flats, Machinable Parcels, Irregular Parcels, and Nonmachinable Parcels |
| What is the maximum weight of FC Letters? | 3.5 ounces |
| What are the minimum dimensions of a letter? | 5 x 3.5 x 0.007 inches |
| What are the maximum dimensions of a letter? | 11.5 x 6.125 x 0.25 inches |
| What are the maximum dimensions of a postcard? | 6 x 4.25 x 0.016 inches |
| What are letter sized mailpieces that cannot be processed on automation equipment and are subject to a surcharge? | Nonmachinable letters |
| Apart from certain dimensions, flat sized pieces must also be ______, _____ and _____: | Flexible, Uniformly Thick within ¼ inch, and Rectangular |
| What are the maximum dimensions of a flat? | 15 x 12 x 0.75 inches |
| What are the minimum dimensions of a flat? | Must exceed at least one of the letter dimensions |
| What are the three types of parcels? | Machinable, Irregular, and Nonmachinable |
| What is the maximum weight of a machinable parcel? | 25 pounds |
| What are the minimum criteria for a machinable parcel? | 6 x 3 x 0.25 inches and 6 ounces |
| What is a parcel that doesn't meet the minimum criteria of a machinable parcel? | Irregular |
| What is a parcel that exceeds the maximum criteria of a machinable parcel? | Nonmachinable |
| What does APO stand for? | Army Post Office |
| What does FPO stand for? | Fleet Post Office |
| What does DPO stand for? | Diplomatic Post Office |
| What contains information governing mail services within the United States? Provide complete answer? | Domestic Mail Manual |
| What contains information governing mail services outside the United States? Provide complete answer. | International Mail Manual |
| What are the benefits of domestic Priority Mail Express? | Money-Back Guarantee, 1-2 Delivery Day Guarantee, Signature Confirmation, $100 Insurance, Flat rate pricing on free envelopes, free Saturday delivery, Sunday/Holiday Delivery (extra fee) |
| When is PM Express refunded? | When it is delivered/attempted late |
| What is the fastest domestic mail class? | PM Express |
| What are the maximum combined length and girth for Priority Mail and PM Express? | 108 inches |
| What charge is added to packages exceeding 1 cubic foot? | Dimensional Weight Pricing |
| What are the zones that Dimensional Weight Pricing can be added to? | Zone 1-9 |
| What is the surcharge for parcels that require additional handling due to a length over 22 inches and/or measuring over 2 cubic feet? | Nonstandard |
| What is the domestic weight limit for packages? | 70 pounds |
| A package weighing more than 70 pounds or measures over 130 inches is __________ | Non-mailable |
| What services are included with domestic Priority Mail? | 1-3 business day delivery, Tracking, Flat rate pricing, $100 insurance, free boxes and envelopes, free Saturday delivery |
| What is the weight limit for Retail First Class Large Envelopes and Packages? | 13 ounces |
| What is the delivery time for First Class? | 2 to 5 days |
| What is the maximum combined length and girth of Retail Ground? | 130 inches |
| What is the surcharge for pieces exceeding 108 inches length and girth? | Oversized |
| What is the delivery time for USPS Retail Ground? | 2-5 days |
| What zones are USPS Retail Ground pricing available to for any mailable matter? | Zones 5-9 |
| What zones are USPS Retail Ground pricing available to strictly for mail matters requiring ground transportation? | Zones 1-4 |
| Handwritten or typewritten personal correspondence such as bills or account statements, postcards, and Business Reply Mail are examples of: | First Class Mail |
| What class of mail are authorized publications such as magazines and newspapers whose primary purpose is transmitting information? | Periodicals |
| What is the minimum frequency to ship to qualify for Periodical Mail? | 4 times a year |
| What requires 200 pieces or 50 lbs. per mailing and is used to send printed matter, flyers, advertising, newsletters, and small packages? | USPS Marketing Mail |
| What is an affordable, targeted advertising technique used to map the target audience and must not exceed 5,000 pieces per mailing? Provide complete answer. | Every Door Direct Mail (EDDM) |
| What is limited to books, sound recordings, academic theses and certain other items that must be sent to, from, or between educational organizations, museums, and other qualified organizations? | Library Mail |
| What is subject to inspection and content limited to books, sound recordings, recorded video tapes, printed music, recorded CDs and DVDs, and certain other items? | Media Mail |
| What is a free service for qualified items if mailed by or for the use of blind or other persons who cannot read conventionally printed materials due to a physical handicap? | Free Matter for the Blind |
| What is a subclass of Package Services that must not weigh more than 15 pounds and be permanently bound? | Bound Printed Matter |
| True or False. You are allowed to tape up customer boxes. | False |
| What are used to calculate PME, PM, and USPS Retail Ground prices? | Zone Charts |
Created by:
RCipp
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