Save
Busy. Please wait.
Log in with Clever
or
show password
Forgot Password?
Don't have an account?  Sign up 
Sign up using Clever
or
Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account. Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't Know
Remaining cards (0)
Know
0:00
edit
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

CM Unit 2

QuestionAnswer
Which is a benefit of conflict? Differences are often settled.
Part of workplace etiquette is to avoid: Gossiping
Which is an appropriate reaction to criticism? Understanding
To get along better with your co-workers: Listen and answer questions briefly and positively
Turning a conflict over to a third party when those involved cannot agree on a solution is: Arbitration
Most ethics problems in the workplace involve Dishonesty
The key reason for giving a person constructive criticism is to Indicate an area that needs improvement
Criticism that is presented in a way that can help a person learn and grow is Constructive
Effective listening.... Avoids interrupting the sender
Which characterizes an effective team? Delegation
Which often has the most effect on the understanding of a spoken message? Nonverbal communication
When talking on the phone at work, it is acceptable to Speak clearly
The words TO, FROM, DATE and SUBJECT appear in the heading of a Memorandum
When delivering a speech, it is best to focus on the Audience
Which written document is usually very brief and resembles a memo? E-mail message
When addressing someone involved in a conflict Talk to him/her in a private location
Which team role sets the team's agenda and helps the group make progress? Leader
Anyone who receives feedback should: Use it as an opportunity to learn
When feedback is received, one should: Consider suggestions for improvement and positive comments.
A result of using teamwork in an organization is Increased production and output
When communicating with coworkers, misunderstandings can be reduced by Communicating clearly in written form
The language used when writing a response to a customer's request should be: Polite and respectful
A group of people from one department or area working together is a/an: Functional team
Communication skills include Reading
Using all capital letters in an e-mail message is the same as what in oral communication? Shouting
Reading is important in the workplace because of the need to read: Instructions from the supervisor
Which is a component of an essay? Thesis
An oral presentation should include: An introduction
For the employee, teamwork usually results in Increased moral
A group of people who work together to set goals, make decisions, solve problems, and put ideas into action is called a Team
A leader's willingness to take credit and blame for his or her actions is called: Accountability
Most workers lose a job because of Poor interpersonal skills
Which is a characteristic of an effective team leader? Listening to everyone's opinion
Which statement about teamwork is TRUE? Teams usually take more time to reach a decision than individuals.
Which is the best course of action to take when there is more work than can be completed in a given time period? Talk to the boss about the situation
Which is the most effective written message? There will be a sales team meeting tomorrow at 9:00 a.m
When an individual has a conflict with another employee, what is the best action to take? Communicate the issue privately
Sarah is growing tired of performing Billy's duties along with her own. She blows up at Billy. What should Sarah have done FIRST? Talk to Billy calmly about the issue
According to the scenario, how should Sarah most effectively express her feelings to Billy? "I feel frustrated when you leave the containers for me to fill."
Which statement describes the best way to tell someone that their performance is inadequate? "Your strengths are in customer service, but you need to improve equipment operation skills."
Which practice demonstrates effective leadership? Delegating tasks
Why is the Sandwich Technique effective for providing feedback? It provides a positive affirmation along with the criticism
Which statement is grammatically correct? "This manual explains how to do it."
Willingness to take credit and blame for actions. Accountability
Gave the government a strong legal tool to prevent job discrimination; paved the way for equal employment opportunity. Civil Rights Act of 1964
A clash between hostile or opposing elements, ideas or forces. Conflict
A problem-solving strategy for settling disputes. Conflict resolution
Criticism that is presented in a way that can help you learn and grow. Constructive criticism
A group of people from different departments or areas working together. Cross-functional team
Putting up an emotional guard against negative opinion Defensiveness
Unequal treatment based on such factors as race, religion, nationality, gender, age, or physical appearance. Discrimination
Variety; the positive result of people in different racial, ethic, and cultural backgrounds working together. Diversity
Having good manners in your dealing with people. Etiquette
The principles of conduct that govern a group or society Ethics
A listener’s response that tells a sender that the message is understood Feedback
A group of people form one department or area working together. Functional Team
Doing what needs to be done and doing it without being told Initiative
Following a strict code of conduct or standard of values Integrity
Skills that promote relationships with other people Interpersonal Skills
Inspiring and influencing others Leadership
To act as an intermediary; to work with opposing sides in order to resolve a conflict. Mediation
An informal correspondence written within an organization Memo
Not constructive or helpful Negative
Communicating without the use of words Non-verbal communication
Handling problems and criticism gracefully and maturely Professionalism
Being on time Punctual
Training of oneself; correction or regulation of oneself for improvement. Self-discipline
Doing the things necessary to build a better career Self-management
Any unwelcome behavior of a sexual nature Sexual Harassment
An oversimplified and distorted belief about a person or group. Stereotype
The ability to say and do things in a way that will not offend another person Tact
A group of people who work together to set goals, make decisions, solve problems, and put ideas into action Team
Communicating with words Verbal
Created by: EddieS
Popular Management sets

 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
Retries:
restart all cards