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BusAd101 ch.9

Ball State Business

QuestionAnswer
Empowerment giving employees authority and responsibility to make decisions about their work.
Employee Stock Ownership Plans these plans benefit employees by giving them ownership stakes in their companies, leading to potential profits.
Stock Options rights to buy a specified amount of company stock at a given price within a given time period.
Team group of people with certain skills who are committed to a common purpose, approach, and set of performance goals.
Work Teams relatively permanent group of employees with complimentary skills who perform the day-to-day work of organizations.
Problem Solving Team temporary combination of workers who gather to solve a specific problem and then disband.
Self-managed Team Work team that has the authority to decide how its members complete their daily tasks.
Cross-functional Team a team made up of members from different functions, such as production, marketing, and finance.
Virtual Team group of geographically or organizationally dispersed coworkers who use telecommunications and technology to accomplish an organizational task.
Team Level average level of ability, experience, personality, or any other factors of a team.
Team Diversity Variances or differences in ability, experience, personality, or any other factor on a team.
Team Cohesiveness extent to which team members feel attracted to the team and motivated to remain a part of it.
Team Norm Standard of conduct shared by team members that guides their behavior.
Conflict When one person or group's needs do not match those of another, and attempts may be made to block the opposing side's intentions or goal.
Cognitive Conflict disagreement that focuses on problem and issue related differences of opinion.
Affective Conflict disagreement that focuses on individuals or personal issues.
Communication meaningful exchange of information through messages.
Low-context Culture written & verbal messages.
High-context Culture non-verbal cues, past/present experiences, relationships.
Noise any type of message interference.
Listening receiving & understanding the intended message by grasping facts and feelings conveyed.
Defensive Listening Cynical: Sender feels receiver is trying to can a communication advantage.
Offensive Listening receiver tries to catch a speaker in a mistake or contradiction.
Polite Listening receiver listens to be polite, not to contribute to conversation (usually rehearses what they will say later on in the conversation, is usually inattentive).
Active Listening requires involvement with information and empathy with speakers situations.
Formal Communication Channel carries messages through chain of command structure as defined by an organization.
Open Communication 1. Employees are valued 2. A high level of trust exists. 3. Conflict is invited and resolved positively. 4. Creative dissent is welcomed. 5. Employee input is solicited. 6. Employees are well informed. 7. Feedback is ongoing.
Informal Communication Channel carry messages outside formally authorized channels within an organization's hierarchy.
Grapevine Internal Information Channel that transmits information from unofficial sources.
External Communication meaningful exchange of information between an organization and its audience.
Created by: aburris
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