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13 _Matheson_ Cano
13 _Matheson _Cano
| Question | Answer |
|---|---|
| active process,all attention is on the speaker | listening |
| able to defend one's beliefs,rights,and ideas | assertive |
| understanding of a person's situation,frame of mind | empathy |
| basic values and moral principles | ethics |
| working with parties to find resolution to a conflict | courtesy |
| effort mad by a group working toward the common good | interpersonal skills |
| decision reached by a group after discussion | teamwork |
| desire and ability to start a task or project | initiative |
| regular exercise,balanced diet,enough sleep | stress relief |
| a person's idea of his or her own worth | self-esteem |
| a(n)_____ is a specific commitment that a team member makes with the entire team. Similar to a contract,it is a promise to complete a task within a certain time. | Agreement |
| Being accountable for one's actions, working without much supervision,and always doing one's job are examples of the personal trait called________. | responsibility |
| Mark and Brian are data processors.Both men are reliable about their work. Brian however,easly accepts new assignments and Mark sees such changes as crises. Brian is the more valuable emplyee because he is more______ then Mark. | flexible |
| When you listen to a customer's complaint,you hould be empathetic,but your actions in response to the complaint must depend on your company's________. | polocy procedure |
| sabrina is friendly to the bank's clients, listens carefully to the reasons for each client's loan request. These illustrations indicate that sabrina is highly skilled at fostering clients'________ | self-esteem |
| In companies that are organized into teams of employees the team member are often "cross trained" to be able to preform a variety of tasks. not only does cross training give each member several skills,but it also gives the team___ can adapt new challenges | flexibility |
| All of the interpersonal skills that are essential to a marketing career deal with the relationship between marketing employees and their_____ | customers client |
| Time ___________is an essential personal skill that involes learning to budget the hours in your day in order to mett your responsibilities | management |
| Mary Ellen works for a film production company. she is well-known for her excellent ideas and for her ability to defend her ideas confidently and authoritatively. Mary Ellen's readiness to stand up for herself can be described as____________behavior. | assertive |
| Employment laws forbid discrimination due to gender,age,religion or national orgin. This expectation falls under what heading. | equity |
| When team memebers meet together to give feedback on individual performance,what are they participating in. | leadership |
| As an employee,knowing all parts of the job is considered. | cross training |
| Jorge's colleagues value his ability to come up with new ways of doing things and to find solutions to seemingly impossible problems. What personality is that..?? | creativity |
| What interpersonal sill is specifically needed for sucess in dealing with customers.? | maintain self-control |
| The number one rule when speaking to clients or customers is to show respect. | True |
| Companies can help prevent conflict by creating a healthy atmosphere in which everyone is accepted despite differences in beliefs, values and backgrounds. | True |
| According to the textbook, most of your success in the marketing world will be determined by your goal-setting ability. | False |
| Before a team can begin to act together, its members must first assign roles for each member. | False |
| Telling the truth, maintaining confidentiality, and not spreading rumors are parts of honest behavior. | True |
Created by:
vhaun
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