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Family Relations
Chapter 4 Vocabulary
Term | Definition |
---|---|
Communication | an exchange of information between two or more people involving the sending and receiving of messages through spoken or written words, facial expressions, or gestures. |
Sender | tranmits or sends the message during communication. |
Receiver | hears and interprets the message during communication. |
Nonverbal Communication | a way of sending and receiving messages without using words, such as through body movements, facial expressions,andd ey contact. |
Verbal Communication | the use of words as in speaking and writing to send and receive messages. |
Body Language | the expression of thoughts, feelings, and emotions through body movements, such as facial expressions, gestures, and body motions. |
I-statements | expressing thoughts, feelings, and ideas from a personal point of view. |
Passive Listening | goung along with whatever is said or done in a group. |
Active Listening | giving the message sender some type of feedback. |
Reflecting | repeating in your own words what you think was said. |
Blaming | a pattern in which people accuse others for everything that goes wrong as a way of preserving their own self-esteem. |
Conflict | when two people disagree on an issue. |
Conflict Resolution | a communication skill that encourages a better understanding of the other person's point of view, helping to resolve conflicts in a positive way. |
Negotiation | a communication process in which people altenate between sending and receiving messages for the purpose of reaching a mutually agreeable solution. |
Compromise | a give-and -take method of resolving differences where both people give in a little to reach a solution that is satisfactory to both. |