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DDST-Pri. of Superv
DDST- Principles of Supervision (second edition)
| Question | Answer |
|---|---|
| Which of the following interval reinforcement schedules has the highest rate of performance and the lowest rate of extinction? | Variable ratio |
| The degree of which people accept inequality is called: | Power distance |
| Which definition is correct for outsourcing? | Using another country's labor resources. |
| Which of the following external environmental factors would be concerned with a new federal statute for lessening the organizational carbon footprint? | Political/Legal |
| Conflict management technique used when issue is not worth addressing. | II. Avoiding |
| Conflict management technique used when assertiveness is used to get one's way. | I. Competing |
| Conflict management technique used when someone knows they are wrong or the issue is not as important to them as someone else. | IV. Accommodating |
| Conflict management technique used when both parties want to win through negotiation. | V. Collaborating |
| Conflict management technique used when both parties have equal power | III. Compromising |
| Which of the following is a characteristic of a bureaucratic organization? | There is a clear chain of command. |
| Which of the following is NOT an example of the microenvironment of an organization? | A new statute passed by legislation. |
| Which of the following skill sets is most important to the top-level of management? | Conceptual |
| What is the continuous investment in a poor decision called? | Escalating commitment |
| In a market economy resources are controlled by | Private sector |
| Which of the following is the removal of something unpleasant when a desired behavior is exhibited? | Negative reinforcement |
| Which of the following is not one of the four basic functions of management? | Evaluating |
| The two components to this theory are that either people are very lazy, or they have the ability to self-direct and are creative. | II. Theory X and Theory Y. |
| The two components to this theory are issues that eliminate job dissatisfaction and do not motivate(hygiene)and issues that cause job satisfaction and motivate(motivators). | III. Two-Factor Theory. |
| Focuses on three needs (existence, relatedness, and growth). | I. ERG Theory. |
| Focuses on three needs (affiliation, power, and achievement). | V. Acquired Needs Theory. |
| Examines how people will strive for perceived fairness by changing inputs, outcomes, distort perception, or leave a job. | IV. Equity Theory. |
| Which three major factors help determine the proper structure for an organization? | Strategy, environment, technology |
| Which method of dealing with the conflict is used when people realize the issue is too trivial to address? | Avoiding |
| Which of the following is true of a learning organization? | Empowers employees to take risks and use creativity. |
| Who would Adam be in the organization? | Hero |
| Mr. Minor's mention of the monthly celebration for employee's birthdays is an example of? | Organizational ceremonies |
| What is an example of James comments: "like we say, any call may be THE call to make THE sale!"? | Company slogan |
| When James discussed the founder of the company, what was he conveying? | A story |
| The ethical guidelines the Mr. Minor gave Sally to review was an example of? | Formal communication |
| The identification of internal and external positive and negative factors of an opportunity or situation is called a | SWOT analysis |
| The determination of future events through knowledge opinions is called. | Qualitative forecasting |
| Determining the difference between the current standings and desired expectations is called a | Gap analysis |
| The prediction of events that may cause disruption in goal-reaching is called the | Critical Path Method (CPM) |
| The listing of tasks determine the total time for a project in a visual format is called the | Gantt Chart |
| Which of the following is NOT true for a first-level manager? | They are most interested in long-term and big picture factors in the organization. |
| Act that prohibited "yellow dog" contracts (discontinuing union membership to acquire federal business). | Norris-LaGuardia Act |
| Act that determined "exempt" and "non-exempt" employees. | Fair Labor Standards Act |
| Act that allowed state labor relations to rule on cases that the National Labor Relations Board would not consider. | Landrum-Griffin Act |
| Pro-business act that banned union closed-shop practices. | Taft-Harley Act |
| Act that guarantees the right to form a union. | Wagner Act |
| The decision is moral if, in the long-run it benefits the decision-maker.(Known for supporting honesty). | Individualism approach |
| If the decision will cause the greatest good for the most amounts of people, then it is moral. | Utilitarian approach |
| If the decision is based on existing norms, then it is moral. | Integrative social contracts approach |
| If the decision lacks any partiality, then it is moral. | Justice approach |
| If the decision does not violate the basic rights of the individual, then it is moral. | Moral-rights approach |
| Which of the following characterizes the planning approach of managing by objectives? | Managers and employees define goals for all departments and monitor achievement. |
| In a group setting the person that devotes their personal time and energy in the facilitation of a task is called the | Task Specialist |
| Which of the following corporate level strategies identifies the cash cows, dogs, question marks, and stars? | BCG Matrix |
| What type of management is under the assumption that the success or failure of an organization is up to management? | Omnipotent view |
| Which of the following job characteristics identify the degree which employee performs a job from beginning to ending? | Task identity |
| Which of the following is a question you CAN ask at an interview? | Are you a United States citizen? |
| What term describes the tendency for people to apply themselves less in groups? | Social loafing |
| Which of the following skills are most important to the top-level of management? | Conceptual |
| What decision style relies on significant data with each alternative carefully considered? | Analytical |
| Stage of team development that occurs in temporary teams that is associated with pride. | V. Adjourning |
| Team development stage characterized by conflict. | I. Storming |
| Team development stage characterized by strong focus on the task at hand. | IV. Performing |
| Team development stage associated with introduction. | III. Forming |
| Team development stage associated with conflict resolution and harmony. | II. Norming |
| Which of the following is based on a "good enough" approach? | Satisficing |
| The power that is based on a person's specialized skill and knowledge. | IV. Expert |
| The power that is based on the organizational structure and the manager's authority to punish. | III. Coercive |
| The power that is built in to the structure of the organization based on position. | I. Legitimate |
| The power that is based on the organizational structure and the manager's authority to give incentives. | II. Reward |
| The personal power some has when others want to emulate them. | V. Referent |
| Which budget considers the non-liquid assets? | Capitol |
| Which method of conflict management consists of a third-party engaging in the issue to reach an agreement? | Mediation |
| In the Path-Goal theory which of the leadership behaviors identified represents the leader who expects the most? | Achievement oriented |
| A top level manager that is assigned to find and acquire more business is an | IV. Entrepreneur |
| A person that represents the company at a press conference would be acting in the role of | III. Spokesperson |
| The visionary and decision-maker that empower the employees is the | I. Leader |
| The main person in charge of mergers and acquisitions would be | II. Negotiator |
| The person responsible for facilitating the ceremonial duties of an organization is the | V. Figurehead |
| Difference between where an organization is and where they want to be is called a | Performance gap |
| The idea that each person has to report to one person is the | Unity of command |
| What is skunkworks? | A usually secret team that focuses on innovation. |
| According to Abraham Maslow's Hierarchy of Needs what need is at the top of the pyramid? | Self Actualization |
| What is "transfer payments" in economic policy? | Redistribution of wealth to lower income (e.g. welfare) |
| What are the five personality factors in the Big Five model? | Extraversion, agreeableness, conscientiousness, emotional stability, openness to experience. |
| Who is someone that works and lives in a country different than his/her own? | Expatriate |
| What is the application of something unpleasant for an undesired behavior? | Punishment |
| What is Machiavellianism? | Doing whatever is necessary to get to the top. |
| When an employee talks about unethical or illegal practices of their organization it is called | Whistle-blowing |
| Which of the following is NOT a focus for Total Quality Management: | Employee satisfaction |
| Which type of planning is reserved for the highest level of management and covers time period of longer than five years? | Strategic planning |
| Which of the following defines when there is a clear goal but the outcome of the decision is not fully known? | Risk |
| Which of the following does NOT characterize contingency plans? | There are four steps; goals, action plans, progress review, and performance. |
| Which of the following is NOT one of the ways that managers can help coworkers communicate through conflict? | All of the above are methods that managers can use to facilitate conflict communication. |
| Which of the following theories involves physiological, safety, belonging, self-esteem, and self actualization? | Maslow's Hierarchy of Needs. |
| Which of the following is NOT true about goals? | The time period should be flexible. |
| Which of the following is true of someone with an external focus of control? | They typically make less ethical decisions than someone with an internal locus of control. And, believes luck and chance are the cause for success and failure. |
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sandssilverback
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