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| Question | Answer |
|---|---|
| Knowledge workers are professional who | |
| B) create, modify, and/or synthesize knowledge as a fundamental part of their jobs. | |
| Which of the following is a cultural challenge of operating in the digital world? | |
| C) differences in power distance and uncertainty avoidance | |
| According to Thomas L. Friedman, which of the following is true about Globalization 3.0? | |
| E) Individuals and small groups from virtually every nation joined the globalization movement | |
| Which of the following refers to having certain functions performed by the same company but in a different country? | |
| Offshoring | |
| Software refers to a program or set of programs that tell the computer to perform certain tasks. | |
| Which of the following IS personnel is responsible for strategic planning and IS use throughout a firm? | |
| A) the chief information officer | |
| Identify the purpose of a transaction processing system used in organizations | |
| C) to handle day to day business event data at the operational level of the organization | |
| Toyota | |
| According to Nicholas Carr, cloud computing may contribute to the decline in outsourcing. Which of the following justifies this statement? | |
| C) An IT outsourcer's business is built around managing complex internal systems. A shift to a simpler cloud-based IT infrastructure should reduce the need for outsourcers. | |
| Which of the following is used to describe the issues and standards of conduct as they pertain to the use of information systems? | |
| D) computer ethics | |
| Information accuracy is concerned with ensuring the authenticity and fidelity of information as well as with identifying who is responsible for informational errors that harm people. | |
| Who owns the computerized information that is stored in thousands of databases by retailers, credit card companies, and marketing research companies? | |
| B) the firm that maintains the database | |
| Information systems at the operational level are designed to automate repetitive activities, such as sales transaction processing, and to improve the efficiency of business processes and the customer interface. | |
| Managers at the tactical/managerial level of the organization focus on | |
| D) deploying organizational resources to achieve the objectives of the organization | |
| Jane Estroisch works as a manager in a multidomestic firm. She focuses on the long-term questions facing the organization such as which countries to compete in and what organizational policies to follow. Jane is in the executive level of the organization. | |
| Which of the following international business strategies is associated with low degree of global integration and high degree of local responsiveness? | |
| D) multidomestic strategy | |
| A global strategy is associated with | |
| A) high degree of global integration and low degree of local responsiveness | |
| Which of the following statements is true about firms pursuing a multidomestic business strategy? | |
| E) they are extremely flexible and responsive to the needs and demands of local markets | |
| According to Moore's law, the number of transistors that could be squeezed onto a silicon chip would double every 18 months. | |
| The innovator's dilemma refers to how disruptive innovations | |
| C) cause established firms or industries to lose market dominance when ignored | |
| Disruptive innovations are new technologies, products, or services that eventually surpass the existing dominant technology or product in a market. | |
| Freeconomics is the leveraging of digital technologies to | |
| D) provide free goods and services to customers as a business strategy for gaining a competitive advantage. | |
| According to basic economics within a competitive marketplace, the price of a product is set by its marginal cost | |
| Musicmatch Jukebox is an all-in-one music management tool that was first marketed in 1999. Most users can use the Basic/Free version, but a $19.99 upgrade provides extra features such as supertagging and faster ripping and burning. Which of the following | |
| B) freemium approach | |
| Electronic commerce is used to conduct business with business partners such as suppliers and intermediaries. This form of EC is commonly referred to as Business-to-Business electronic commerce. | |
| Which of the following statements is true about electronic commerce? | |
| E) business-to-business is by far the largest form of electronic commerce in terms of revenues. | |
| Which of the following statements is true about companies pursuing a click-only business strategy? | |
| C) These companies do not have physical store locations | |
| Prior to the introduction of the Internet and Web, the secure communication of proprietary information in business-to-business electronic commerce was facilitated using | |
| D) electronic data interchange | |
| Which of the following statements is true about the extranet? | |
| E) It enables two or more firms to use the Internet to do business together | |
| Companies use firewalls to secure proprietary information stored within the corporate local area network and/or wide area network so that the information can be viewed only by authorized users. | |
| Intranets most affect the employees of an organization. | |
| Which of the following distinguishes an intranet from an extranet? | |
| B) In its simplest form, intranet communications do not travel across the Internet | |
| The term groupware refers to a class of software that enables people to work together more effectively. | |
| Which of the following provides customers with the ability to obtain personalized information by querying corporate databases and other information sources? | |
| D) e-integration | |
| Which of the following occurs in a reverse pricing system? | |
| C) Customers specify the product they are looking for and how much they are willing to pay for it | |
| A reverse auction is a form of e-auction where buyers post a request for quote. | |
| Crowdsourcing is used in order to have small, well-defined tasks performed by a scalable ad hoe workforce of everyday people. | |
| e-911 is an example of m-commerce. | |
| E-filing is an example of a government-to-citizen tool. | |
| Which of the following is a basic concept associated with Web 2.0? | |
| A) shift in users' role from the passive consumer of content to its creator | |
| Which of the following is a consequence of the use of social software? | |
| B) People are sharing more personal information | |
| A major benefit of social software is the ability to harness the "wisdom of crowds," which is also referred to as | |
| D) collective intelligence | |
| Which of the following statements is true about blogs? | |
| C) They allow individuals to express their thoughts in a one-to-many fashion | |
| Social presence tools are also known as microblogging tools. | |
| Virtual worlds take the concept of real-time communication a step further by allowing people to communicate using avatars. | |
| Media sharing is a cooperative Web 2.0 application making use of the network effect. | |
| Which of the following statements is true about social bookmarking? | |
| D) It allows users to create folksonimies | |
| Tagging refers to manually adding metadata to media or other content. | |
| In today's business environment, project teams comprise highly specialized members, many of whom are not colocated. Virtual teams are comprised of members from different geographic areas. | |
| Which of the following is an example of synchronous communication? | |
| D) videoconferencing | |
| Which of the following is an example of asynchronous communication? | |
| C) group calendars | |
| Crowdsourcing is used in order to have small, well-defined tasks performed by a scalable ad hoe workforce of everyday people. | |
| Social networking sites create social online communities where individuals with a broad and diverse set of interests meet and collaborate. | |
| Which of the following statements is true about viral marketing? | |
| E) it uses the network effect to increase brand awareness | |
| Social search attempts to provide relevant search results by including content from blogs and microblogging service. | |
| Which of the following is NOT true about an Enterprise 2.0 strategy? | |
| D) Within organizations, the critical mass needed for an Enterprise 2.0 application is often easily achieved. | |
| Enterprise 2.0 is likely to fail if | |
| B) an organization's workforce is dominated by baby boomers | |
| Which of the following statements is true abut business intelligence? | |
| E) It is the use of information systems to gather and analyze information from internal and external sources in order to make better business decisions. | |
| Which of the following statements is true about an operational system? | |
| C) It consists of narrow and simple updates and queries | |
| A query is used to | |
| A) retrieve information from a database | |
| The purpose of a data warehouse is to | |
| A) put key business information into the hands of more decision makers | |
| Data warehousing integrates data from various operational systems. | |
| Which of the following statements is true about a data mart? | |
| C) It contains selected information from the data warehouse | |
| Which of the following statements is true about exception reports? | |
| B) They highlight situations that are out of the normal range | |
| Online analytical processing refers to the process of quickly conducting complex, multidimensional analyses of data store in a database that is optimized for retrieval, typically using graphical software tools. | |
| Data mining complements online analytic processing in that it | |
| A) provides capabilities for discovering "hidden" predictive relationships in the data | |
| Which of the following analysis are you conducting to make hypothetical changes to the data associated with a problem and observe how these changes influence the results? | |
| D) what-if analysis | |
| Which of the following statements is true about a rule in expert systems? | |
| It is typically expressed using an if-then format | |
| Which of the following statements is true about neural networks? | |
| B) it attempts to approximate the functioning of the human brain and can learn by example | |
| Whenever an order is placed with online retailers, the retailers put together the order, ship it, and charge the customer's credit card. This process of selling a product or service is known as the order-to-cash process. | |
| The process associated with the acquiring of goods from external vendors are together referred to as the procure-to-pay process. | |
| In the make-to-stock process, goods are produced based on forecasts and are stored in a warehouse and sales orders are then fulfilled from the inventory. | |
| Legacy systems can prove problematic when information from multiple departmental systems is required to support business processes and decision making. Which of the following is most similar to the above scenario? | |
| D) Quick Software Solutions has an automated system to track employee absence. It also uses a non-automated system like attendance registers that employees sign everyday. This information is updated to Quick's database management system on a weekly basis. | |
| An enterprise system is an integrated suite of business applications for virtually every department, process, and industry, allowing companies to integrate information across operations on a company-wide basis using one large database. | |
| In the 1990s, business process management was known as | |
| E) business process reengineering | |
| Applications that integrate business activities across departmental boundaries are often referred to as Enterprise Resource Planning(ERP) systems. | |
| Financial management, operations management, human resource management, and other important internal activities require the support of | |
| B) ERP core components | |
| ERP extended components support the primary external activities of the organization for dealing with suppliers and customers. | |
| Which of the following is true regarding the formula for success of an enterprise system? | |
| D) Enterprise systems implementations should include personnel from different departments |
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