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Chapter 2 Business

The Consumer

QuestionAnswer
Consumer Buys good and services for their own use
Consumer Laws The Sale of Goods and Supply of Services Act 1980. The Consumer Protection Act 2007.
Consumer Rights - Goods Merchantable quality. Fit for their purpose. As described. Match the sample
Consumer Rights - Purchases Care and diligence. Necessary skills. Merchantable quality.
Redress Repair, replacement,refund, credit note
Seller's responsibilities That consumers get their statutory rights. Signs or statements cannot take away the consumer's statutory rights. Cannnot reduce the consumer's statutory rights
Unsolicited goods Un-orederd goods
The National Consumer Agency Investigate unfair trading practices, on-the-spot-fines, prosecute offenders and publish their names, ban or recall unsafe products
Non-Legislative Resolution Negotiation, Trade association, the media, ombudsman , consumer association of Ireland
Legislative solutions Small Claims Court, District Court, National consumer agency
National Consumers Agency Inform consumers of their rights. Investigates breaches of consumer law. Enforces consumer legislation. Advise governtment on consumer problems so they can be sorted by law. Conducts research into consumer issues and gives media updates.
Contract An agreement between two parties that the law recognises and will enforce
Elements of a contract Offer, Acceptance, Consideration, Intention, Capacity, Legalality, Consent
Invitation to treat Invititation to bargain for the good at that price but the shopkeeper does not have to sell it to you at that price
Terminating a contract Performane, Breach, Agreement, Frustration, Death
Remedies for breach of contract Damages, Specific performance, Rescind
Created by: sarahcoughlan_
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