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220-801
| Question | Answer |
|---|---|
| Which of the following data security features requires a physiological trait for authentication? A. Smart card B. TPM C. Firewall D. Biometrics | D. Biometrics |
| A user states that their laptop is suddenly not receiving any wireless signals, yet other users are. Which of the following is the MOST likely cause? | The wireless communication switch has been turned off. |
| Which of the following connectors has only two pairs of wires? A. RJ-45 B. BNC C. RJ-11 D. LC | C. RJ-11 |
| Which of the following is the definition of plenum-rated cable? | Cabling that can be used within a dropped ceiling. |
| Which of the following are the output voltages of an ATX power supply? (Select TWO). A. 5V B. 9V C. 12V D. 15V E. 24V | A. 5V C. 12V |
| The FASTEST cache in a computer is: A. L1. B. L2. C. L3. D. L4. | A. L1. |
| Which of the following voltages does the ATX power supply provide? (Select TWO). A. 3.3v B. 5v C. -5v D. 15v E. -15v | A. 3.3V, B. 5v |
| Which of the following is BEST practice when installing a new hardware device in a Windows OS? A. Uninstall all unused drivers. B. Use the oldest most tested release of the driver. C. Upgrade the BIOS after the install. D. Use a digital signed driver. | D. Use a digitally signed driver. |
| EEE1394b is capable of transfer rates of up to: A. 12Mbps. B. 400Mbps. C. 480Mbps. D. 800Mbps. | D. 800Mbps. |
| Which of the following is a limitation of satellite broadband? A. The speed is capped by ISO regulations B. Requires line of sight C. Cannot be used in remote locations D. it is a receive only transmission | D. it is a receive only transmission |
| Which of the following ports is associated with POP3? A. 20 B. 23 C. 25 D. 110 | D. 110 |
| Which of these is the BEST example of a strong password? A. e$a7M51 B. Globall C. 123454321 D. Library* | A. e$a7M51 |
| A user reports that their CRT monitor is discolored in one corner. When a technician receives the unit, they are unable to reproduce the error. The technician returns the PC and the problem persists. Which of the following categories would this symptom? | Transient |
| 802.11b has the potential to support up to: A. 11Mbps B. 50Mbps C. 54Mbps D. 100Mbps | A. 11Mbps |
| Which of the following is used to list all of the hops from a starting point to a final destination? A. tracert B. ipconfig C. netsh D. netstat | A. tracert |
| Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system, while protecting the data from the operating system related issues? | Partition the drive into two logical drives, making C: the OS and D: the data. |
| Which of the following ports is used for telnet, by default? A. Port 21 B. Port 23 C. Port 25 D. Port 110 | B. Port 23 |
| All of the following can be plugged into a UPS EXCEPT: A. docking station B. laser printer C. laptop D. router | A. docking station |
| Which of the following can be disabled to help prevent access to a wireless network? A. SSID broadcast B. MAC filtering C. WEP key D. WPA passphrase | A. SSID broadcast |
| Which of the following commands is used to troubleshoot problems with DirectX that is currently installed on the system? A. msinfo32 B. msconfig C. dxdiag D. cmd | C. dxdiag |
| Which of the following BEST describes the purpose of placing special rubber mats on the floor and tables where technicians repair machines? A. EMI prevention B. MSDS C. RFI prevention D. ESD preventior | D. ESD preventior |
| A technician is called to a school lab to fix a computer. The computer worked fine the day before, but now does not power on. The computer is plugged into a power strip with another computer. The other computer works fine. Which is the problem? | The power strip is overloaded and The voltage switch on the computer is set incorrectly. |
| Which of the following maintenance utilities is used to remove no longer needed files or temporary files that were installed during a program installation? A. CHKDSK B DEFRAG C. SCANDISK D. Dis Cleanup | D. Disk Cleanup |
| A customer states their computer was fine until yesterday when they heard a pop noise and the computer stopped working. Which of the following components should the technician test FIRST? A. Main system board B. Processor C. Hard disk drive D. Power suply | D. Power supply |
| Which of the following is a solution to switch between an internal and external display on a laptop? A. Change the setting in the BIOS. B. Disable the internal monitor in the device manager. C. Toggle using Fn keys. D. Hold the cutoff switch down | C. Toggle using Fn Keys. |
| Which of the following connector types are typically used on LCD displays? (Select TWO). A. XGA B. Bluetooth C. CGA D. DVI E. VGA | D. DVI, E. VGA |
| A user wants their computer to automatically receive updates from Microsoft: however, they do not want the updates to interfere while they are working. Which of the following should be selected to BEST meet the user's needs? | Set automatic updates to download and install. |
| Which of the following needs to happen after connecting a new device to a computer? A. Configure device settings B. Update the OS C. Reboot the computer D. Install the device driver | D. Install the device driver |
| After successfully installing a free antivirus solution, Windows reports that no antivirus software is currently protecting the system. Which of the following solutions would resolve this issue? | Update the Antivirus definitions |
| Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside the house? A. WAN B. VPN C. LAN D. VLAN | C. LAN |
| Which of the following BEST describes single data rate memory? A. The memory will only operate at a single rate. B. It is rated for use on single processor computers only. C. It operates on a single piece of data at a time. D. It transfer data at the same | C. It operates on a single piece of data at a time. |
| Which of the following computer infections allows several computers to launch attacks against a network? A. Spyware B. Botnet C. Spam D. Aclware | B. Botnet |
| A technician needs to test connectivity to a particular host. Which of the following commands would MOST likely be used? A. telnet B. netstat C. ipconfig D. ping | A. telnet |
| Which of the following needs to be configured on a Windows Vista machine to allow for ports 21 and 25 to function properly? A. Anti-spyware protector B. Firewall C. UAC D. Antivirus protection | B. Firewall |
| Which of the following BEST describes the NORTH Bridge change that occurred with the introduction of AMD Athlon 64? | The memory controller is onboard the processor chip. |
| Which of the following uses 2.4GHz and has data transfer speeds up to 11Mbps? A. 802.11a B. 802.11b C. 802.11g D. 802.11n | B. 802.11b |
| A user reports that none of their documents are printing. The user sent ten different documents over a span of an hour. Which of the following should the technician check FIRST? | If the printer needs the queue cleared |
| A technician arrives at a customer's location and identifies a problem. Which of the following troubleshooting steps is NEXT? | Establish a plan of action to resolve the problem. |
| Which of the following wireless standards offers transfer rates of over 54Mb/s? A. 802.11b B. 802.11n C. 802.11a D. 802.11g | B. 802.11n |
| Which of the following commands is used to obtain an IP address from the DHCP server? A. ipconfig/renew B. ping-t C. nslookup D. msconfig | A. ipconfig/renew |
| Which of the following is MOST likely used for archiving large amounts of data? A. FDD B. CD-RW C. Thumb drive D. Tape | D. Tape |
| A technician has been asked to install a PATA optical drive. Which of the following below is necessary for the installation? A. CD extensions must be installed. B. Verify jumpers are set correctly. C. Plug and play must be used for the install. | B. Verify jumpers are set correctly. |
| A Windows XP system just experienced a bluescreen error and has automatically rebooted into the normal desktop. Which of the following would be the FIRST place to check for specifics regarding the error? A. Help and Support B. Event Viewer C. System Info | B. Event Viewer |
| Which of the following commands will display the current IP address? A. ping B. tracert C. nslookup D. ipconfig | D. ipconfig |
| A user calls the helpdesk to report that their computer has crashed and that a document has been lost. The user is yelling and blaming the technician. Which of the following is the proper way for the technician to respond? | Respond with a collective and calm voice |
| Which of the following processors uses a pin array cartridge? A. Athlon XP B. Itanium C. Xeon D. Pentium 4 | B. Itanium |
| A user would like to upgrade their sound card. Which of the following slots would allow the BEST performance? (Select TWO). A. PCI B. SCSI C. PCIe D. ISA E. AGP | A. PCI, C. PCIe |
| Which of the following would indicate a lack of thermal compound in a computer system? A. A low RPM reading from the case fan B. A high temperature reading from the hard drive C. A rattling noise from the case fan D. A high temperature reading from CPU | D. A high temperature reading from the CPU |
| Which of the following would MOST likely be used to offer a high level of security on a wireless network? A. WPA B. SSID C. WEP D. MAC filtering | A. WPA |
| During which of the following steps in the troubleshooting theory would a user be questioned about changes to the system? A. Verify full system functionality B. Identify the problem C. Test the theory to determine cause D. Establish a plan of action | B. Identify the problem |
| A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. Which of the following should the customer perform? | Use the function + f8 key to toggle between screens. |
| A technician upgrades a user's laptop to Windows Vista. If the user changes any system properties, a confirmation dialog appears and the screen dims. Which of the following is MOST likely the cause of these confirmation pop-ups? | UAC |
| Which of the following is the MINIMUM available hard drive space requirement for installing Windows XP Professional? A. 1GB B. 1.5GB C. 2GB D. 2.5 GB | B. 1.5GB |
| Which of the following memory modules could be installed if the system workstation requirements called for PC2700 DDR DIMMS? A. PC2100 B. PC133 C. DDR3-1600 D. PC3200 | C. DDR3-1600 |
| Which of the following printers would MOST likely be used for multipart forms? A. Laser B. Inkjet C. Thermal D. Dot Matrix | D. Dot Matrix |
| Which of the following is the maximum transfer speed that can be achieved on SATA interface? A. 150Mbps B. 300Mbps C. 400Mbps D. 800Mbps | B. 300Mbps |
| Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? A. To support dynamic disks B. To allow RAID support C. Support for file encryption D. Legacy support for older systems | D. Legacy support for older systems |
| Which of the following is used to list all of the hops from a starting point to a final destination? A. tracert B. ipconfig C. netsh D. netstat | A. tracert |
| A technician wants to find out if a computer is still under warranty, but the customer does not have the warranty information that shipped with the computer. Which of the following websites can the technician use to find the warranty information? | OEM |
| How many concurrent connections can a Window XP computer have established at any given time? A. 5 B. 10 C. 15 D. 20 | D. 20 |
| Which of the following steps in the troubleshooting process should be performed when the cause cannot be confirmed? A. Establish a plan of action B. Document findings C. Re-establish new theory D. Identify the problem | B. Document findings |
| Which of the following BEST describes the differences between a switch and a router? | A switch interconnects devices on the same network to be able to communicate, where a router interconnects one more networks. |
| Which of the following should be done FIRST after the initial installation of a Windows operating systems? A. Hardware firmware updates B. BIOS updates C. Operating system updates D. User group permissions | C. Operating system updates |
| Which of the following commands is used to bring up the interface to permanently remove keys and entries on a computer system running Windows XP Professional? A. regedit B. dxdiag C. msinfo32 D. misconfig | A. regedit |
| Which of the following Windows Vista versions comes with an application to create HD movies? A. Windows Vista Ultimate B. Windows Vista Home Premium C. Windows Vista Basic D. Windows Vista Business | A. Windows Vista Ultimate |
| Which of the following device types would BEST describe a microphone? A. KVM B. Multimedia C. Biometric D. Touch | B. Mutimedia |
| A workstation is not functioning properly. Which of the following is the FIRST action a technician should take? A. Verify system functionality B. Establish a plan C. Interview the user D. Establish a theory | C. Interview the user |
| Which of the following technologies suffers from shortened life due primarily to excessive reads and writes? A. DLT B. SSD C. SATA D. SCSI | B. SSD |
| A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? | Print a test page |
| Which of the following is a hot plug device for a laptop? (Select TWO). A. SDRAM B. Express card C. Mini-PCI card D. PCMCIA card E. Video card | C. Mini-PCI card, D. PCMCIA card |
| Which of the following can be used to make a wireless connection between two computers? Peer-to-peer B. Ad-hoc mode C. FTP D. Ethernet | B. Ad-hoc mode |
| Which of the following protocols makes a wireless network secure? A. SFTP B. WAP C. WPA D. HTTPS | C. WPA |
| A technician has just completed a processor swap for a rebuilt PC. After the PC is reassembled and powered on it starts momentarily and immediately shuts off during POST. Which of the following is MOST likely the issue? | The thermal compound was not applied and the processor overheated |
| Which of the following would a technician enable on a router to allow specific devices to connect to the Internet? A. DHCP B. MAC filtering C. DNS D. SSID | B. Mac filtering |
| An unidentified person gains access to an office workplace, posing as a new IT staff member. The unidentified person tries to obtain password through conversation with other administrators. Which of the following security breaches is occurring? | Phishing |
| After a power surge, a computer will not boot. Which of the following is the BEST place to start troubleshooting the issue? | Check the power connectors on the hard drive |
| A laptop needs a new card reader installed in order to provide the ability to access CF and SD media. Which of the following ports, found on laptops, would be used to install the upgarde? A. DVIport B. Parallel port C. Mini-PCI port D. PCMCIA port | D. PCMCIA port |
| A user purchases a new laptop. The old laptop used a PCMCIA wireless adapter to connect to the Internet. When the user attempts to install the PCMCIA card into the new machine they find the slot is too small. Which is likely the expansion slot type? | Mini PCI |
| Which of the following actions should a technician take to prevent a computer from rebooting after a system failure? | Uncheck automatically restart in the startup and recovery option. |
| Which of the following is the MOST secure encryption technology that Windows Vista can use? A. Windows BitLocker B. Windows Firewall C. Windows Defender D. Windows EFS | A. Windows BitLocker |
| Which of the following connector types is used on fiber optic cable? A. RJ-11 B. ST C. BNC D. RJ-45 | B. ST |
| An orange blinking light on a laptop generally indicates which of the following? A. Battery is low B. Battery is defective C. Battery is fully charged D. Battery is charging | A. Battery is low |
| Which of the following is an example of active cooling? A. Thermal compound B. Shroud C. Heatsink fan D. Heat pipe | C. Heatsink fan |
| Which of the following devices drivers is not loaded in Safe Mode? A. NIC B. Keyboard C. VGA monitor D. Mouse | A. NIC |
| Which of the following optical media has the GREATEST storage space? A. DVD B. Hard drive C. HD-DVD D. Blu-Ray | D. Blu-Ray |
| The user boots their computer in the morning to discover the message 'OS not found'. Which of the following would recover from that error without data loss? | Insert the system boot disk and repair the operating system. |
| Which of the following should be run on a regular schedule to reorganize how files are laid out on a hard drive? A. SCANDISK B. FDISK C. DEFRAG D. FORMAT | C. DEFRAG |
| In which of the following steps of the troubleshooting theory is it important to perform backups? A. Verify full system functionality. B. Test the theory to determine cause. C. Identify the problem. D. Document findings, actions, and outcomes. | B. Test the theory to determine cause. |
| Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? | Add additional memory to the printer. |
| A company is replacing aging CRT monitors with new LCD monitors. Which of the following must be performed to safely dispose of the CRT monitors? | Use the local government code on procedure for disposal. |
| Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain | D. Joining a domain |
| A Windows XP workgroup computer can have up to how many concurrent connections? A. 10 or fewer B. 15 or fewer C. 20 or fewer D. 25 or fewer | C. 20 or fewer |
| A technician needs to boot a computer using a diagnostic CD. Which of the following should the technician check prior to attempting to boot the system? A. The hard drive connection B. The boot priority sequence in the BIOS C. The CD drive in the computer | B. The boot priority sequence in the BIOS |
| A user wants to print on multipart forms. Which of the following printer types would a technician MOST likely recommend? A. Thermal B. Impact C. Laser D. Inkject | A. Thermal |
| A technician receives a call from a client requesting that a faster CPU be installed into their PC. The technician has determined this can be done, but the motherboard needs an update. Which of the following must the technician update? | Firmware |
| A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? A. One B. Two C. Four D. Five | A. One |
| Which of the following Windows operating systems can address more than 4GB of RAM? (Select TWO) A. Windows XP 64-bit B. Windows XP 32-bit C. Windows Vista 32-bit d. Windows 2000 Professional E. Windows Vista 64-bit | A. Windows XP 64-bit, E. Windows Vista 64-bit |
| Which of the following is used for a software driver that is approved in a Windows environment? A. Beta driver B. Certified driver C. Digitally signed driver D. OEM driver | C. Digitally signed driver |
| A technician is informed that a computer shuts down unexpectedly different times during the day. After the technician performs the work on the computer the NEXT course of action should be to: | instruct the user to save any projects in case the problems persists. |
| Which of the following network devices interconnects networks together? A. Switch B. Hub C. Router D. Modern | C. Router |
| Which of the following advance boot menu options would a technician use to repair the MBR? A. Safe Mode with Networking B. Debug Mode C. Recovery Console D. Safe Mode | C. Recovery Console |
| Which of the following protocols are commonly used for Windows Remote Desktop? A. NTP B. PPTP C. RDP D. LDAP | C. RDP |
| Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize? A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB | B. Up to 32GB |
| Which of the following are the BEST means of ensuring that data is not lost? (Select TWO) | Ensure all preventive maintenance tasks are being performed, and Schedule regular system backups |
| A technician dropped a screw in the case of a desktop computer. Which of the following tools should be used to retrieve the screws? A. Computer vacuum B. Plastic tweezers C. Canned air D. Screwdriver with magnetized tip | B. Plastic tweezers |
| Which of the following would be the BEST resolution setting for an application that requires a minimum resolution of 1024x 768? A. SVGA B. PAL C. VGA D. XGA | D. XGA |
| A technician has replaced the CPU in a workstation and now the user states that the computer powers off after ten minutes. Which of the following is the MOST likely cause? | The heat sink is not installed correctly. |
| Which of the following network cables would a technician find on the RJ-11 connector? A. Telephone wire B. Fiber C. RS-232 D. Coaxial cable | A. Telephone wire |
| The PING command can be used to determine which of the following? (Select TWO). A. If there is connection to a specified IP address B. The gateway address of a currently logged on user C. The response time of the connection to a specific IP address | A. If there is connection to a specified IP address, C. The response time of the connection to a specific IP address |
| Which of the following has the LEAST amount of storage capacity? A. FDD B. Tape drive C. Blu-Ray D. SSD | A. FDD |
| Which of the following states consumes the LEAST amount of power? A. Sleep B. Suspend C. Standby D. Hibernate | D. Hibernate |
| A customer brings in a computer that keeps crashing. The technician plugs the PC in and hears a clicking sound coming from it. Windows loads and then fails with a file not found error. Which of the following components should be tested FIRST? | Hard disk drive |
| A customer with a laptop frequently goes into the office to work. However, the laptop only has two USB ports, and they are unable to connect their keyboard, mouse, monitor, and scanner at the same time. Which of the following devices address this issue? | Docking station |
| Which of the following will dissipate heat and requires no moving parts? A. Liquid cooling system B. Motherboard riser C. Case fan D. Heat sink | D. Heat sink |
| Which of the following hard drives would BEST meet the minimum system requirements for installing Windows Vista Business 64-bit? A. 160GBHD with 10GB free space B. 20GBHDD with 15GB free space C. 40GBHDD with 15GB free space D. 80GBHDD with 10GB free spac | C. 40GBHDD with 15GB free space |
| A technician is running late to a job. Which of the following is the BEST way for the technician to handle the situation? | Contact the customer and give an estimate arrival time. |
| Which of the following is a user replaceable memory in a computer system? A. SRAM B. CMOS C. ROM D. DRAM | D. DRAM |
| A technician has completed an upgrade to a customer's system. In which of the following ways should the technician proceed? | Follow up with the customer in a few days. |
| Which of the following are digital audio-only formats? (Select TWO). A. AAC B. WMV C. WMA D. AVI E. EDS | A. AAC, C. WMA |
| A user notices that the battery light on the laptop is flashing when the laptop is on a docking station. Which of the following should the technician perform FIRST? | Reseat in the docking station. |
| An end user reports that color documents sent to a color printer are printing out black and white. Other users are able to print in color. Which of the following locations would a technician check to review the user's printer settings? | Right-click on the printer and select Properties |
| Which of the following provides the HIGHEST level of wireless security protection? A. WPA B. WPA2 C. RADIUS D. WEP | B. WPA2 |
| Which of the following is an example of a Class C IP address? A. 127.0.0.1 B. 192.168.1.100 C. 255.255.255.0 D. 225.225.225.1 | B. 192.168.1.100 |
| Why would the display dim on a laptop when the power supply from the electrical outlet is disconnected? | The power management settings on the laptop. |
| Which of the following is the FIRST step in the troubleshooting theory? A. Test the theory to determine cause B. Document findings, actions and outcomes C. Identify the problem D. Establish a plan of action to resolve the problem and implement the solve | C. Identify the problem |
| Which of the following is the MAXIMUM speed limit on RAMBUS? A. 266MHz B. 533MHz C. 667MHz D. 800MHz | B. 533MHz |
| Which of the following explains a yellow exclamation point next to a device in the Device Manager? A. A driver was installed but was not digitally signed. B. A useable driver could not be installed for this device. | B. A usable driver could not be installed for this device. |
| According to the troubleshooting theory, which of the following would be performed NEXT after implementing a solution? Verify full system functionality B. Document findings, actions, and outcomes C. Establish a theory of probable cause | A. Verify full system functionality |
| Which of the following Windows Vista versions can be used on a corporate domain? (Select TWO). A. Windows Vista Basic B. Windows Vista Home Premium C. Windows Vista Starter D. Windows Vista Business E. Windows Vista Ultimate | D. Windows Vista Business, E. Windows Vista Ultimate |
| A downloadable game that is actually a program used to steal information is an example of: A. a trojan B. spam C. a worm D. adware | A. a trojan |
| Which of the following is indicated by repetitive flashing lights on keyboard at POST? A. A password is needed B. An external peripheral error C. A software error D. A hardware error | D. A hardware error |
| A customer states that accessing network files takes a long time. The technician reseats the cable, and then confirms that the NIC lights are functioning. Which of the following utilities would a technician use NEXT to test the network card? | Performance Monitor |
| Which of the following log files would reference third party software specific error messages? A. Application Logs B. Security Logs C. Archive Logs D. System Logs | A. Application Logs |
| Which of the following cable types uses an RJ-45 connector, and would MOST commonly be used in an environment with high EMI or RFI? A. STP B. Coaxial C. UTP D. Fiber | A. STP |
| An end user reports that their computer is constantly rebooting. The technician notices that the desk area, including the computer, is covered in paperwork. Which of the following is the MOST likely problem that is affecting the computer's performance? | Excessive heat from poor ventilation |
| Which of the following computing techniques will limit the vulnerability of a system to infection by a virus? (Select TWO). | Update antivirus signatures on a daily basis, and Automatically update the operating system |
| Which of the following memory types is the MOST current? A. DDR B. RAMBUS C. DRAM D. SDRAM | A. DDR |
| A user downloads and installs software which sends a list of their recently visited websites to a server on the Internet without their knowledge. Which of the following BEST describes this situation? A. Spam B. Spyware C. Trojan D. Virus | B. Spyware |
| Which of the following wireless technology standards can operate at a MAXIMUM of 54Mbps? (Select 2). A. 802.11a B. 802.11b C. 802.11g D. 802.11k E. 802.11n | A. 802.11a, C. 802.11g |
| During start up, the technician notices a repeating error just before the login screen. Which of the following built-in utilities would the technician use to quickly identify the problem? A. DXDIAG B. System Information C. MSCONFIG D. System Restore | B. System Information |
| In regards to computer case form factors, which of the following provides the MOST room for effective cooling? A. BTX B. ATX C. NLX D. Micro ATX | B. ATX |
| Which of the following cable types can transmit data the LONGEST distance without the use of a repeater? A. UTP B. Coaxial C. Fiber D. STP | Pending |
| Several users report their print jobs did not print to the local shared printer. Which of the following is the FIRST thing a technician should check? A. Check power on the user's laptops. B. Check the print queue C. Check the domain print server | B. Check the print queue. |
| Which of the following adapter cards is used to access the Internet through a telephone line? A. A network interface card B. An asynchronous modem C. A cable modem D. AT-1 connection | B. An asynchronous modem |
| Which of the following processors are capable of running a 64-bit operating system? (Select Three) A. Turion B. Xeon C. Itanium D. Pentium Pro E. Sempron F. Pentium M | A. Turion, B. Xeon, C. Itanium |
| Which of the following can safely be replaced without turning the computer off? A. USB keyboard B. IDE hard drive C. Memory module D. PS/2 mouse | A. USB keyboard |
| Which of the following storage types has no movable parts? A. DVD-RW B. Flash C. Tape D. IDE hard drive | B. Flash |
| Which of the following should be FIRST in the BIOS boot order to be able to enter into the Recovery Console off the installation disk? A. Optical drive B. Hard drive C. Floppy disk D. Network | B. Hard drive |
| Which of the following connectors types is used on coaxial cable? A. RJ-11 B. RJ-45 C. ST/SC D. BNC | D. BNC |
| Which of the following voltages can be found in the output of a functioning ATX power supply? A. 9V B. 12V C. 15V D. 24V | B. 12V |
| Which of the following BEST describes how long data should be stored on a computer? A. Follow local legal requirements B. Delete after use C. Save data for one year D. Save data for five years | D. Save data for five years |
| Which of the following has the FASTEST default speed? A. 802.11b B. 802.11g C. 802.11n D. 802.11a | C. 802.11n |
| Which of the following network classes exits if a host's IP address is 172.30.22.0? A. Class A B. Class B C. Class C D. Class D | B. Class B |
| A technician has completed an upgrade to a customer's system. In which of the following ways should the technician proceed? | Follow up with the customer in a few days. |
| Which of the following wireless types has the potential to provide the GREATEST bandwidth? A. 802.11a B. 802.11b C. 802.11g D. 802.11n | D. 802.11n |
| Which of the following memory types fits in a 240-pin DIMM slot? A. RDRAM B. DDR2 C. SDRAM D. DDR | B. DDR2 |
| A technician is troubleshooting a problem and has gathered all the information that the user can provide. Which of the following should be the NEXT step the technician should take? | Perform backups of the user's machine |
| Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? A. WPA2 B. WEP C. WPA D. WPA-AES | A. WPA2 |
| Which of the following provides high speed or broadband networking at speeds over 382kbps using phone lines? A. Bluetooth B. DSL C. VPN D. Dial-up modem | B. DSL |
| A customer wants to upgrade from Windows XP Professional to Windows Vista, and does not wish to lose any file in the process. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO). | D. Windows Vista Ultimate, E. Windows Vista Business |
| A technician is resolving an issue for a client when the technician's phone rings. Which of the following actions should the technician demonstrate? A. Forward the call to voicemail B. Take the call in front of the client C. Ask to use the client's phone | A. Forward the call to voicemail |
| A technician has been called to fix a printer at a hospital. When taken to the printer the technician finds documents on the printer that might be confidential. Which of the following is the BEST course of action to take? | D. Notify the point of contact in the hospital. |
| If a brand new DVD-RW drive is consistently having a difficult time reading certain media, which of the following would be the BEST way to resolve the issue? | Check for a new firmware release from the manufacturer. |
| Which of the following memory modules has 72pins? (Select Two) A. SIMM B. DIMM C. RIMM D. SODIMM E. RAMBUS | A. SIMM, D. SODIMM |
| In order for a customer to feel more comfortable with a repair, a technician should always do which of the following before proceeding? A. Offer the customer a new machine. B. Offer repair/replacement options. C. Avoid being late. D. Avoid being judgmenta | B. Offer repair/replacement options. |
| A Windows computer has listed numerous events in the system event log that NTFS corruption has been detected. Which of the following tools should be used to correct this issue? A. DEFRAG B. System Cleanup Utility C. FDISK D. CHKDSK | D. CHKDSK |
| During troubleshooting, the technician determine the cause of the problem. Which of the following is the NEXT step in the troubleshooting theory? | Establish a plan of action to resolve the problem and implement the solutions. |
| Which of the following uses 5GHZ only and has data transfer speeds up to 54Mbps? A. 802.11a B. 802.11b C. 802.11g D. 802.11n | A. 802.11a |
| A customer has asked a technician when completion of the work is expected. Which of the following is the BEST approach in answering their question? | Tell the customer an estimated time and make sure both parties understand and agree. |
| A technician's company prints forms on multi-layer carbonless copy paper. When asked to replace the printer, which of the following printing technologies will allow the technician to continue to use the company's copy paper? | Dot Matrix |
| Upon logging into a PC, a technician can perform few processes without the system crashing. Which of the following is the NEXT step that the technician should take? A. Reload the OS B. Access the Recovery Console C. Use an Emergency Repair Disk D. Safe | D. Boot into Safe Mode |
| Which of the following commands is used to connect to a remote device? A. ping B. ipconfig C. telnet D. win/s | C. telnet |
| Which of the following ports is MOST likely used for high-end graphics cards? A. PCI B. PCIe C. ISA D. AGP | B. PCIe |
| Most laptops have a special set of shortcut keys used to perform hardware configuration changes. These shortcut keys are often accessed by using which of the following special keys? A. CTRL B. SHIFT C. FN D. ALT | C. FN |
| Which of the following should be done to help identify the problem? A. Test the theory to determine a cause B. Question the user for any changes C. Establish a plan of action D. Establish a theory of probable cause | B. Question the user for any changes |
| Which of the following run line utilities could be used to modify startup programs in Windows? A. cmd B. msinfo32 C. dxdiag D. msconfig | d. misconfig |
| Which of the following cable types is the MOST common Ethernet cable? A. Fiber B. CAT3 C. UTP D. Coaxial | C. UTP |
| Which of the following devices has the MOST storage capacity? A. FDD B. CD C. HDD D. DVD | C. HDD |
| While installing a program in Windows Vista the technician finds that the program being installed is for Windows XP. Which of the following is the BEST solution to this problem? | Set the compatibility mode to Windows XP in properties. |
| Which of the following software options would BEST protect against unwanted pop-ups? A. anti-virus software B. anti-spyware software C. anti-spam software D. anti-adware software | D. Anti-adware software |
| Which of the following installation methods should be used to restore a manufactured PC to its original state? A. Boot image stored on the network B. Insert the original operating system CD C. Factory recovery partition D. Boot image on a flash drive | C. Factory recovery partition |
| Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A. Northbridge B. Southbridge C. BIOS D. DMA controller | B. Southbridge |
| A technician is installing a replacement motherboard. Which of the following will MOST likely cause damage during installation? A. MSDS B. ESD C. RFI D. EMI | B. ESD |
| Which of the following power management settings would allow a laptop to enter a low power state when the lid is closed? A. Standby B. Wake on LAN C. Shutdown D. Hibernate | D. Hibernate |
| Which of the following will display system characteristics? A. netstat B. msinfo C. msconfig D. REGEDIT | D. REGEDIT |
| Which of the following is typically connected to a PCMCIA adapter? A. Sound card B. Biometric scanner C. Portable FM transmitter D. External video card | D. External video card |
| Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A. Network Neighborhood>Ethernet controller B. Add and Remove Programs C. Control Panel>Power Options D. System BIOS | D. System BIOS |
| The portion of a disk or drive that contains the MBR is known as the? A. boot sector B. primary partition C. extended partition D. boot partition | A. boot sector |
| Cardbus interfaces are mainly found on which of the following? A. Cell phones B. Notebooks C. Desktop PCs D. PDAs | B. Notebooks |
| Which of the following is a valid motherboard memory slot type? A. DIMM B. AGP C. CMOS D. PCI | A. DIMM |
| Which of the following Windows interfaces could be used to find a list of installed hardware? A. dxdiag B. My Computer C. msinfo32 D. Device Manager | D. Device Manager |
| Which of the following is a new feature of Windows Vista? A. Disk Defragmenter B. System Restore C. 64-bit operating system D. Aero | D. Aero |
| Which of the following adapter cards would MOST likely need to be installed in a computer to allow communication between the computer and a dial-up modem? A. Parallel B. Serial C. SCSI D. Video | B. Serial |
| Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. Switch B. Modem C. Router D. Hub | D. Hub |
| A new printer driver has just been installed on a desktop computer. Which of the following is the correct location to find the Print Test Page button? | The General tab of the properties page of the printer |
| Which of the following procedures would help a technician locate a defective computer component? | Use a multimeter to measure voltage to every component. |
| A PC will not power on. The technician has verified there is power coming from the outlet and that the indicator on the back of the power supply is blinking green. Which of the following is the cause of the problem? | Power supply is not powerful enough. |
| According to the troubleshooting theory, which of the following would be performed NEXT after implementing a solution? A. Verify full system functionality B. Document findings, actions and outcomes C. Establish a theory of probable cause D. preventative | A. Verify full system functionality |
| Which of the following tools uses trusted platform module (TPM) to enable the service? A. WindowsBitLocker B. Windows EFS C. Windows Defender D. Windows Security Center | A. WindowsBitLocker |
| A local printer is a printer that is? A. physically connected to the PC. B. physically connected to the same local area network as the PC C. physically connected to the same SOHO network as the PC. D. on the same wide are network as the PC. | A. physically connected to the PC. |
| An email is received from the user's bank. It is asking for the user to reply with their account number and access code to verify their identity. Which of the following attack types does this describe? A. Phishing B. Rootkit C. Hoax D. Adware | A. Phishing |
| Which of the following allows for the GREATEST heat dissipation? A. Liquid cooling B. Case fans C. Heatsink D. Thermal compound | C. Heatsink |
| Which of the following is the MINIMUM amount of characters Windows XP will allow ina password? A. Zero B. Six C. Eight D. Twelve | A. Zero |
| Which of the following command prompt utilities displays the current version of Windows XP and any Service Packs that are installed? A. CHECKVER.EXE B. VERSION.EXE C. SIGVERIF.EXE D. WINVER.EXE | D. WINVER.EXE |
| Which of the following communication types would MOST likely be used to connect a laptop wirelessly to a high speed connection in a remote location? A. Infrared B. Cellular WAN C. Ethernet D. Bluetooth | B. Cellular WAN |
| A user is reporting a discoloration on their CRT monitor when using it at home; however, it does not happen at the remote repair facility. Which of the following is the MOST likely cause of this error? | D. A nearby magnet is causing interference. |
| A customer reports that when the computer starts up, it sounds like an airplane taking off. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. What to do first? | C. Attempt to replicate and verify the issue. |
| A Windows XP computer, without a floppy drive, is producing a "Non system disk" error at startup. Which of the following Recovery Console commands could be used to correct this error? A. DISKPART B. RECOVER C. FIXBOOT D. FORMAT | C. FIXBOOT |
| A technician is trying to understand a user's computer problem, but is having difficulty understanding exactly what is wrong with the computer. Which of the following steps can the technician take to BEST understand the user? (Select Two) | Ask open-ended questions, and Restate the issues |
| Which of the following is indicated by a repetitive series of beeps at POST? (Select TWO) A. Password expiration B. Hardware error C. Software error D. Stuck keys E. Corrupt OS | B. Hardware error |
| After discovering a bad capacitor, the technician ordered and replaced the system board. Which of the following is the NEXT step in the troubleshooting theory? A. Test the theory B. Identify the problem C. Verify functionality D. Document the findings | C. Verify functionality |
| Which of the following steps is MOST important to ensure that no files can be recovered off of hard drives? | Wipe the hard drives using a seven-pass sequence. |
| In order for the print spooler service to start or run correctly, the print spooler requires other services to be running first. These types of services are known as: A. primary services B. registry level services C. Dependency services D. driver level | C. dependency services. |
| Which of the following should be chosen for an OS if the user requires 8GB of RAM and wants the Aero interface? A. Windows XP 32-bit B. Windows Vista 64-bit C. Windows XP 64-bit D. Windows Vista 32-bit | B. Windows Vista 64-bit |
| Which of the following BEST describes a virus? A. Malicious code that can propagate itself to different host files B. A malicious program that spreads itself in a system without the need of a host C. A program that is used to track user information | A. Malicious code that can propagate itself to different host files. |
| A technician is cleaning up cable inventory by putting all like cables in the same bin. The technician comes across a cable with the following colored wires ended in this order: orange-white, orange, green-white, blue, blue-white, brown. Which bin placed? | Ethernet cables |
| Which of the following should be applied as soon as possible to prevent security threats? A. Firmware updates B. User information C. OS patches D. Driver updates | C. OS patches |
| A user states that the wireless network adapter has been disabled on the laptop. Which of the following would be the BEST way to remedy this? A. Reinstall wireless drivers on the laptop B. Toggle the laptop's built-in switch for WiFi C. Restart the laptop | B. Toggle the laptop's built-in switch for WiFi |
| The drive letters A and B are assigned to which of the following type of drive? A. Flash Drive B. CD/DVD C. HDD D. FDD | D. FDD |
| On a motherboard, which of the following is often covered by a heatsink? (Select Two) A. GPU B. CMOS C. BIOS D. Front side bud E. North Bridge | E. North Bridge |
| Which of the following would be required to minimize data loss in a work area that has a history of intermittent power? A. Surge Suppressor B. Line Voltage Meter C. UPS D. Power Strip | C. UPS |
| Which of the following is MOST likely the default key for a KVM switch? A. Right control B. Space bar C. left control D. Scroll lock | D. Scroll lock |
| Which of the following Windows Vista versions comes with the BitLocker drive protection as a standard feature? A. Ultimate B. Business C. Home premium D. Home Basic | A. Home Basic |
| Which of the following is the maximum partition size of the FAT32 file system? A. 16GB B. 32GB C. 1024GB D. 2048MB | B. 32GB |
| Which of the following BEST describes the L2 cache? A. The largest cache that resides outside the chip level B. The fastest cache that resides at the chip level C. The largest cache that resides at the chip level D. The fastest cache that resides outside | A. The largest cache that resides outside the chip level |
| Which of the following wireless networking standards uses a 5GHz frequency? A. 802.11n B. 802.11g C. 802.11a D. 802.11b | C. 802.11a |
| How would a technician make certain programs run at designated times automatically? A. Startup B. Task Manager C. Computer Management D. Scheduled Tasks | D. Scheduled Tasks |
| Which of the following adapter cards would be the FASTEST for connecting an external hard drive? A. Wide SCSI B. FireWire800 C. eSATA D. USB 2.0 | A. Wide SCSI |
| Which of the following RAID arrays does only striped volumes? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10 | A. RAID 0 |
| A laptop powers up and within five seconds powers down. Which of the following may be the cause? A. LAN failure B. HDD failure C. LCD failure D. Fan failure | D. Fan failure |
| Which of the following connectors are MOST commonly used to connect LCD monitors to video cards on a PC? (Select two). A. RCA B. S-Video C. VGA D. DVI E. RJ-11 | C. VGA, D. DVI |
| Which of the following is the BEST way to ensure that a hard drive is secure for disposal? A. FDISK the drive multiple times. B. Magnetically erase the drive. C. Format the drive D. Convert the drive to NTFS. | B. Magnetically erase the drive. |
| ASR can be launched in Windows XP by which of the following methods? A. Safe Mode B. Safe Mode with Networking C. Help and Support Center D. Installation CD | D. Installation CD |
| Which of the following IP addresses is a class B address? A. 92.25.16.128 B. 192.168.1.1 C. 201.29.253.9 D. 129.254.18.10 | D. 129.254.18.10 |
| Which of the following port numbers, by default, is used for Telnet? A. 23 B. 25 C. 80 D. 8080 | A. 23 |
| Which of the following is the minimum number of pins to connect an ATX power supply to a motherboard? A. 16 B. 20 C. 24 D. 32 | B. 20 |
| Which of the following protocols uses port 23, by default? A. FTP B. FTPS C. HTTPS D. TELNET | D. TELNET |
| Which of the following ports is commonly used when adding a network printer in Windows XP? A. Standard TCP/IP port B. USB port C. Serial port D. Parallel port | A. Standard TCP/IP port |
| Which of the following connector types allows for both the transmission of video and audio feeds? A. HDMI B. Component C. VGA D. S-Video | A. HDMI |
| Which of the following Windows Operating Systems would have an Aero display on the desktop? A. Windows XP Media Center B. Windows XP C. Windows 2000 D. Windows Vista | D. Windows Vista |
| In order to help protect equipment while technicians are working, a company has placed rubber mats down on all the work benches. Which of the following are the mats helping to prevent? A. RFI B. MSDS C. ESD D. EMI | C. ESD |
| Which of the following is the MAXIMUM supported amount of RAM for Windows XP Home? A. 1024MB B. 2GB C. 32GB D. 4GB | D. 4GB |
| Which of the following network devices interconnects networks together? A. Switch B. Hub C. Router D. Modem | B. Hub |
| A customer reports that while attempting to print a document it seems to queue up fine, but the printer does not print the job. Which of the following may be the cause? | A print job is waiting in the print queue. |
| A user states that their laptop is suddenly not receiving any wireless signals, yet other users are. Which of the following is the MOST likely cause? A. The wireless communication switch has been turned off. B. The laptop has entered sleep mode. | A. The wireless communication switch has been turned off. |
| A user needs to transfer numerous personal financial documents from an existing hard drive to a new hard drive. Which of the following should the technician perform? | Copy all data over without viewing them. |
| Which of the following is the difference between a Cellular WAN and a WLAN card? | A Cellular WAN card requires subscription to a cellular provider, while a WLAN card can work without provider payment. |
| Which of the following devices is MOST affordable to use for small file backups such as photos or text files? A. Tape drive B. Blu-Ray C. FireWire Drive D. CD-RW | D. CD-RW |
| A user reports that when a laser printer starts to print the circuit breaker unexpectedly trips. After speaking with the user, the technician learns that the user also has a portable heater plugged into the same outlet. What is best action? | The technician should ask the user to move the heater to a different circuit. |
| Programs that run when the Windows OS starts are stored in which of the following registry hives? A. HKEY_LOCAL_MACHINE B. HKEY_CURRENT_CONFIG C. HKEY_CLASSES D. HKEY_USERS | A. HKEY_LOCAL_MACHINE |
| Which of the following printers requires a specialized paper in order to operate? A. Thermal B. Laser C. Inkjet D. Impact | A. Thermal |
| Which of the following devices would MOST likely need to be configured with facial tracking software? A. Touch screen B. Biometric device C. Web camera D. TV Tuner | C. Web camera |
| A technician has a laptop that is booting but nothing appears on the LCD. Which of the following should the technician press to make video transfer to the external monitor? A. Function keys B. Alt-insert keys C. Power button D. Control and escape keys | A. Function keys |
| Which of the following is the FIRST step in the troubleshooting theory? A. establish a plan of action to resolve the problem and implement the solution B. establish a theory of probable case C. identify the problem D. verify full system functionality | C. Identify the problem. |
| Which of the following keys is used to change laptop hardware settings? A. function B. shift C. numeric D. control | A. Function |
| Which of the following should be completed when donating a workstation? A. Remove the CMOS battery B. Install all operating system updates C. Remove the memory D. Wipe the hard drive | D. Wipe the hard drive |
| A technician is working in a customer's office when the technician receives a phone call from a friend. Which of the following is the MOST appropriate response? | Call the friend back once the work is completed. |
| Which of the following is an advantage that a USB mouse has over a PS/2 mouse? A. a USB mouse uses less power B. a USB mouse is more portable C. a USB mouse is hot swappable D. a USB mouse is more secure | C. a USB mouse is hot swappable |
| A technician is trying to install an OS to a remote PC without the use of physical media. Which of the following is used to perform this task? A. FTP B. Initiate a network share C. Telnet D. PXE boot environment | B. Initiate a network share |
| A laptop has just had the LCD replaced and now it is having problems connecting to the wireless network. Which of the following is the MOST likely reason for the connection issue? | The user has removed the antenna. |
| Which of the following wireless technology standards has the SHORTEST indoor range? A. 802.11a B. 802.11b C. 802.11g D. 802.11n | A. 802.11a |
| A customer's computer crashes consistently when a specific application is launched. The technician has looked at the computer and confirmed the cause of the crash. Which of the following is the NEXT troubleshooting step the technician should take? | Establish a plan of action to resolve the problem. |
| Which of the following devices will allow a technician to use a single set of input devices on several computers? A. Smart card reader B. KVM C. SCSI D. Bar code reader | B. KVM |
| The on-site technician is asked to load a copy of the company's purchased software on a personal computer. The technician should FIRST: | verify the install is allowed under the company's licensing agreements |
| How many volts does an internal floppy drive use? A. 3.3 B. 5 C. 12 D. 14 | C. 12 |
| A user reports that their laptop will not power on. Which of the following is the FIRST step to troubleshoot this issue? A. Attach an external monitor and check for video B. Replace the BIOS battery. C. Verify the AC adapter is a known good adapter. | C. Verify the AC adapter is a known good adapter. |
| Which of the following devices is used to connect to a WAN? A. Hub B. Switch C. Router D. MUX | C. Router |
| A small shock of electricity transferred from a computer or other electronic component to a person is known as: A. EMF B. RFI C. EMI D. ESD | D. ESD |
| Which of the following BEST describes the purpose of a heat sink? A. to provide a method to install a fan on a component B. to provide a method to retain heat in a component C. to store heat energy to be used at a later time D. to remove heat from a compo | D. To remove heat from a component |
| Which of the following is the FIRST action a technician should take when a user reports issues accessing their home wireless network? | Verify the wireless adapter is enabled. |
| Several users report their print jobs did not print to the local shared printer. Which of the following is the FIRST thing a technician should check? A. check power on the users' laptops B. check the print queue. C. check the domain print server | B. Check the print queue. |
| A user states that nothing is printing to the inkjet printer but a list of documents are in the printer queue and the printer has no errors. Which of the following is the MOST likely cause? | Spooler service has stopped. |
| Which of the following devices does a technician need to calibrate? A. hard drive B. KVM switch C. keyboard D. touch screen | D. Touch screen |
| The customer calls a technician and informs them that their keyboard was cleaned with a solution, and now their fingers sting. Where would the technician or medical personnel find information about the substance on the keyboard? | The facilities department of the company |
| A user reports that someone has logged into their network account. The user admits that the password is their birthday. Which of the following should the technician do to prevent unauthorized access in the future? | Have the user implement a stronger password. |
| Which of the following wireless technology standards can operate at either 2.4GHz or 5GHz frequencies? A. 802.11a B. 802.11b C. 802.11g D. 802.11n | D. 802.11n |
| Which of the following locations will allow a user to change the Windows Vista Start Menu to resemble the Windows XP Start Menu? | Right-click Start Menu/Properties/Start Menu tab |
| Which of the following log files references Windows specific errors? A. Archive Logs B. Application Logs C. Security Logs D. System Logs | D. System Logs |
| Which of the following cable types use shielding to protect against EMI and RFI? (select two) A. Fiber B. Crossover C. Coaxial D. UTP E. STP | E. STP |
| While installing a program in Windows Vista the technician finds that the program being installed is for Windows XP. Which of the following is the BEST solution to this problem? | Set the compatibility mode to Windows XP in properties |
| While changing a toner cartridge in a printer, a user spilled some toner. A technician noticed and offered to help clean it up. Which of the following tools would be MOST appropriate? A. Damp cloth B. Lint free cloth C. Computer vacuum D. Compressed air | A. Damp cloth |
| 802.11g has a MAXIMUM speed of up to: A. 2.4Mbps B. 11Mbps C. 54Mbps D. 100Mbps | C. 54Mbps |
| Multiple users report that the network color printer is not printing in color, but only in monochrome. The technician knows the print server had maintenance done over the weekend that included driver updates. The NEXT action would be to: | check the printer properties on the server. |
| An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive. Why the drive light is continuously active? | The system has a fragmented hard drive. |
| When working within large computer networks, which of the following is the disadvantage of using NETBEUI over TCP/IP? (select two) | NETBEUI is designed to be used on small size LANs, and NETBEUI can only be used with DHCP. |
| Which of the following describes a Quad Core processor? A. a CPU with four direct channels to the FSB B. four CPU cores operating off one CPU package C. a PC with four unique processors D. a CPU with four cache memory locations | B. Four CPU cores operating off one CPU package. |
| Which of the following is the MAXIMUM theoretical range of Bluetooth Class 2? A. 1 meter (3 feet) B. 10 meters (33 feet) C. 30 meters (98 feet) D. 100 meters (328 feet) | B. 10 meters (33 feet) |
| Which of the following describes actions in which a person gains access and permission by preying on the good nature of people? A. Social engineering B. Brute force C. Hacking D. Phreaking | A. Social engineering |
| Which of the following adapter types will use a RJ-45 connector? A. NIC B. Video C. Sound D. Dial-up modem | A. NIC |
| Which of the following command line paths shows the recovery console's installation? A. D:\i386\tools\console B. D:\i386\tools/cmdcons C. D:\i386\utilities\console D. D:\i386\winnt32/cmdcons | C. D:\386\utilities\console |
| All of the following are susceptible to EMI EXCEPT: A. RJ-11 B. Coaxial cable C. RJ-45 D. Fiber optic | D. Fiber optic |
| Which of the following is the MOST common way to cool a CPU? A. Water cooling B. Heat sink C. Case fan D. Air conditioning | C. Case fan |
| A print job fails to leave the queue. Which of the following services may need to be restarted? A. Printer Driver B. Windows Spool Service C. Print Spooler D. NIC driver | C. Print Spooler |
| A duplexer unit has been added to an existing laser printer. The printer prints normally but it will not print on both sides of the paper. Which of the following is the FIRST action a technician should take when addressing this issue? | Check the configuration settings of the printer for duplex enabled. |
| A user running Windows XP reports that their computer has not been printing any subsequent documents since a printer jam occurred earlier that day. The printer is now working normally for other users. Before rebooting the computer, what is the first step? | Restart the print spooler service. |
| Which of the following utilities is used for troubleshooting video issues? A. REGEDIT B. DXDIAG C. DCDIAG D. MSCONFIG | B. DXDIAG |
| A technician dropped a screw in the case of a desktop computer. Which of the following tools should be used to retrieve the screws? A. Computer vacuum B. Plastic tweezers C. Canned air D. Screwdriver with magnetized tip | D. Screwdriver with magnetized tip |
| A user calls about the network being slow and asks if anyone else has reported the issue. Which of the following questions should the technician respond with? | "Have any recent changes been made to the computer?" |
| A new video card requires a 600 watt power supply. The power supply should have how many pins on the main cable? A. 12 B. 20 C. 24 D. 26 | C. 24 |
| Which of the following needs to happen after connecting a new device to a computer? A. Configure device settings B. Update the OS C. Reboot the computer D. Install the device driver | D. Install the device driver |
| A customer is experiencing unusual problems with a printer due to voltage fluctuations in the wall outlet. Which of the following should be used to eliminate the fluctuations? A. Multimeter B. Ohm meter C. UPS D. Surge protector | D. Surge protector |
| Which of the following protocols is used to connect to a secure Internet website? A. POP3 B. FTP C. HTTPS D. HTTP | C. HTTPS |
| Which of the following utilities can be used to find the default gateway? A. IPCONFIG B. DXDIAG C. PING D. TELNET | A. IPCONFIG |
| Which of the following protocols uses port 21? A. Telnet B. FTP C. HTTP D. POP3 | B. FTP |
| A technician attempts to install Windows XP on a new Windows Vista PC but gets an error stating that setup did not detect any valid hard disks. Which of the following is MOST likely the cause of this error? | Windows XP does not natively support SATA controllers. |
| Which of the following utilities is used to realign data in sectors placing empty space together? A. Scandisk B. System restore C. Check Disk D. Defrag | D. Defrag |
| Which of the following is the BEST technology to use for a laptop connecting remotely to the corporate network? A. Modem B. Infrared C. Cellular WAN D. Ethernet | D. Ethernet |
| Which of the following utilities can be scheduled to run on boot to verify file system integrity? A. DEFRAG B. CHKDSK C. MSCONFIG D. TSKMGR | B. CHKDSK |
| In which of the following is the boot device order configured? A. Device Manager B. Services C. BIOS D. MSCONFIG | C. BIOS |
| Which of the following bus slots is in a laptop? A. AGP B. PCMCIA C. PCI D. AMR | B. PCMCIA |
| Computers should NEVER be placed on which of the following materials? A. Carpet B. Wood C. Tile D. Plastic | D. Plastic |
| Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 | C. PC3200 |
| A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode | B. Rollback to a retore point |
| A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D | B. Class B |
| Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI D. HDMI | D. HDMI |
| Which of the following is placed directly on the CPU in a new computer to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound | D. Thermal compound |
| When determining a customer's specific issue, which of the following is the BEST approach? | Ask open-ended questions to narrow the scope of the problem. |
| Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix | A. Laser |
| Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows key + CTRL + Backspace D. Windows Key + CTRL + Escape | A. Windows Key + L |
| A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/g WiFi card C. 802.11n WiFi card D. Cellular WAN | D. Cellular WAN card |
| A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem? | Toggle the Fn key. |
| A technician had determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? | Verify full system operation. |
| Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig | D. msconfig |
| Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business | A. Home Basic |
| Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install | A. Factory Recovery Partition |
| 802.11n has the potential to support up to: A. 11Mbps B. 20Mps C. 54Mbps D. 100Mbps | D. 100Mbps |
| A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch C. Degaussing the monitor D. Adjusting the resolution | A. Adjusting the refresh rate. |
| A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. Which of the following is needed to solve this issue? | The PC needs a 24-to-20 pin ATX adapter. |
| Every time the computer starts a technician receives a message saying that the computer case has been opened. Which of the following can be disabled in the BIOS to prevent this message from appearing? | Intrusion detection |
| Which of the following media types is MOST affected by the RPM rating? A. SDD B. Flash C. Tape D. HDD | D. HDD |
| A technician downloads an updated version of the driver for a sound card in Windows XP. After extracting the driver, how would the technician update the driver? | Device Manager>Driver tab>Update Driver> Double click on the name of the sound card under 'Sound, video and game controllers' |
| Which of the following connectors are used for musical equipment? A. DVI B. MIDI C. 6-pin mini-DIN D. HDMI | B. MIDI |
| Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. DSL B. Cable C. Satellite D. Fiber | D. Fiber |
| Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A. System Information B. Hardware Compatibility List C. Dr. Watson D. Program Compatibility Wizard | D. Program Compatibility Wizard |
| Which of the following IP ranges is Class C? A. 192.0.0.0-223.255.255.255 B. 128.0.0.0-191.255.255.255 C. 1.1.1.1-126.255.255.255 D. 224.0.0.0-255.255.255.0 | A. 192.0.0.0-223.255.255.255 |
| In the laser printing process, which of the following is true? A. A wax-based substance is melted and applied directly to the media B. Toner is applied to a photoconductor and transferred to the media C. Heat is applied to heat-sensitive media to create | B. Toner is applied to a photoconductor and transferred to the media. |
| A computer fails POST with 1 long, and 2 short beeps. Which of the following components has MOST likely failed? A. Sound card B. Power supply C. NIC D. Video card | D. Video card |
| Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A. WPA encryption B. MAC filtering C. NAT translation D. SSID broadcasting | B. MAC filtering |
| Which of the following connector types is used on CAT5e cable? A. RJ-45 B. ST C. RJ-11 D. BNC | A. RJ-45 |
| A technician is installing Windows Vista onto a new computer locally. Which of the following describes the method the technician would MOST likely use? A. Floppy B. DVD C. Blu-Ray D. PXE | B. DVD |
| A technician is repairing a keyboard issue, in which the keys are not typing anything within document editing software. After questioning the user, the technician discovers that the user was eating lunch while typing the documented. Liquid was spilled. | Replace the keyboard with a new keyboard. |
| A technician is attempting to troubleshoot an inkjet printer. The printer successfully feeds paper through the unit while running the manufacturer's print test, but nothing is being printed on the paper. Which should the technician do FIRST? | Check the ink cartridges for proper ink levels. |
| ATX power supplies normally provide which of the following voltages? (select two) A. 3.3 B. 5 C. 6 D. 15 E. 24 | A. 3.3, B. 5 |
| Which of the following devices will allow a technician to use a single set of input devices on several computers? A. Barcode reader B. Smart card reader C. KVM D. SCSI | C. KVM |
| The user has just installed a new video game on their computer, when the video game starts the computer crashes. Which of the following should the technician perform FIRST? | Update the video driver |
| Thermal compound is designed to do which of the following? A. Insulate a component from the friction of the heatsink B. Reduce heat on a component through evaporation C. Provide for heat transfer from a component to the heatsink D. Quiet any vibration to | A. Insulate a component from the friction of the heatsink |
| Which of the following ports needs to be turned off on a firewall to block Telnet? A. 21 B. 23 C. 25 D. 80 | B. 23 |
| A technician needs to remotely access a user's PC in order to resolve a problem. Upon making the connection, the technician discovers the customer has a confidential document open. Which of the following steps would be BEST to take? | Ask the user to close the document so that the work can proceed. |
| Which of the following is a characteristic of a plenum-rated cable? A. Recommended for analog phone lines B. Flexible PVC outer jacket C. Recommended for ceiling use only D. Recommended for use in HVAC | D. Recommended for use in HVAC |
| In the past there has been a series of thefts including laptops with personal information on them. Which BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? | Power on password |
| Which of the following connectors uses up to four pairs of wires when crimped? A. RJ-45 B. RJ-11 C. BNC D. LC | A. RJ-45 |
| A technician is trying to install a previous-generation expansion card into their new laptop. However, the card refuses to fit into the expansion slot. Which of the following is MOST likely the reason? | The card is a PCMCIA card and the laptop supports PCI Express cards. |
| A computer displays an error upon booting which says 'Operating System Not Found.' It has a USB flash drive, USB printer, and USB webcam installed and connected. Which of the following is MOST likely preventing the machine from booting normally? | The computer's BIOS has the flash drive above the hard disk in the boot order priority list. |
| A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? | The wireless hardware switch is turned off. |
| Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI | B. Parallel |
| A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery | B. AC adapter |
| A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs | B. Question the user as to when the problem started to occur |
| After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue? | Video card is not seated properly. |
| A technician is servicing a customer's cooler laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcohol wipe D. Comp vacuum | D. Computer vacuum |
| Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor | D. Performance Monitor |
| Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot into Safe Mode D. Remove all external devices | B. Make a backup |
| Which of the following IP ranges is Class A? A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255 | D. 1.1.1.1-126.255.255.255 |
| Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100 | D. PC100 |
| Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation | B. Component failures |
| Which of the following is the system bus speed of a PC2700 memory? A. 133MHz B. 166MHz C. 266MHz D. 333MHz | D. 333MHz |
| Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging? A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter | D. Swap the AC adapter |
| Which of the following devices is MOST likely used for data backups and stored off site? A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray | A. Tape drive |
| Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor | D. Performance Monitor |
| Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)? A. Fiber B. CAT3 C. Coaxial D. CAT5 | D. CAT5 |
| Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2 | D. WPA2 |
| A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container | C. MSDS |
| A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? | Compare the two hard disk speeds using a well-known story. |
| A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? | Connect an external keyboard to test the issue. |
| When upgrading to a newer version of an OS, which of the following are best practices? (select two). A. upgrade the processor B. update the BIOS C. Delete existing programs D. upgrade the firmware E. delete personal data | B. Update the BIOS, D. Upgrade the firmware |
| While a technician is working on an employee's computer, another user begins asking irrelevant questions. It is inhibiting progress because the technician cannot concentrate and becomes irritated. Which of the following is the BEST course of action? | Politely inform the user that all questions will be answered later. |
| A technician receives a computer that is having trouble printing to a network printer. After checking to make sure the network printer is available, the technician checks the port the printer is assigned to and finds it is set to LPT1:. The port settings? | Start>Settings>Printers & Faxes |
| A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. Which of the following devices are the additional four pins used? A. Extra drives B. The processor C. Extra RAM D. Cooling system | B. The processor |
| Items that may be added to the Sidebar in Windows Vista are known as what? A. Applets B. Features C. Widgets D. Gadgets | D. Gadgets |
| On a windows computer, a user is unable to print documents to locally attached printers of network printers. The user was able to print previously. Which of the following is the most likely cause of this issue? | Print spooler is not running |
| Which of the following should a technician avoid when dealing with a customer? A. personal calls B. cultural sensitivity C. timeliness D. positive attitude | Personal Calls |
| Which of the following should be done to remove dust from the inside of a computer case? A. use a lint free cloth and glass cleaner B. use a dry paper towel and an anti-static strap C. use a slightly damp cloth and a vacuum D. use compressed air | D. Use compressed air and a lint free cloth |
| Which of the following WLAN protocols is in the 2.4GHz band with a maximum data rate of 11Mbps? A. 802.11a B. 802.11b C. 802.11g D. 802.11n | B. 802.11b |
| Which of the following software options would best protect against trojans and worms? A. anti-spyware software B. anti-adware software C. anti-virus software D. anti-spam software | C. Anti-virus software |
| Which of the following provides a connection for an external keyboard, mouse, printer, monitor, and network when using a laptop? A. bluetooth B. network hub C. docking station D. infrared | C. Docking station |
| A user is explaining an issue that they are having with their workstation. After they finish explaining, a technician's next course of action should be to: | Restate the issue or question to verify understanding. |
| Which of the following is the main purpose of the Recovery Console in Windows XP? | Provide a way to access the hard drive in an emergency through the command prompt. |
| Which of the following is an example of a Class D IP address? A. 192.0.0.0 B. 127.255.255.255 C. 255.255.255.255 D. 224.0.0.0 | D. 224.0.0.0 |
| Which of the following removable storage devices is most likely used to duplicate bootable media? A. SD card B. zip drive C. blu-ray D. dvd-rw | D. DVD-RW |
| Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? A. hyper-threading B. speedstep technology C. quad core processing D. dual core processing | A. Hyper-threading |
| Which of the following is the reason why 64 is contained in the processor names, AMD Athlon 64 and 64 FX? A. the processors contain 64K new transistors B. the processors have an additional 64 instruction sets C. the processors provide a 64-bit register | C. The processors provide a 64-bit register. |
| Which of the following data security features an external device embedded with integrated circuits for authentication purposes? A. stylus B. smart card C. biometrics D. password | B. Smart card |
| Which of the following file systems must be used when implementing EFS? A. FAT32 B. FAT C. NTFS D. CDFS | C. NTFS |
| Which of the following expansion ports would provide the best performance for a new video card? A. PCI B. PCIe C. ISA D. AGP | B. PCIe |
| A technician cannot get the Windows XP installation routine to recognize the SATA hard drive. Which of the following is the most likely reason? | The hard drive needs SATA drivers loaded via the F6 option during install. |
| Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A. PCI Express card B. KVM C. PCMCIA card D. Docking station | D. Docking station |
| A technician has a security device which displays a number that changes overtime. Of which of the following is this an example of? A. a smart card reader B. a token device C. a biometric device D. an RFID scanner | B. A token device |
| A user's hard drive is failing. Before the drive is replaced, which of the following troubleshooting steps should be done? A. establish a theory of probable cause B. identify the problem C. perform a backup D. identify user changes to the computer | C. Perform a backup |
| Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A. services.mmc B. gpedit.exe C. msinfo32.exe D. services.msc | D. services.msc |
| Which of the following utilities can an administrator use to manage hardware, software, and network components? A. device manager B. MMC C. MSINFO32 D. MSCONFIG | B. MMC |
| 802.11g has the potential to support up to: A. 11Mbps B. 50Mbps C. 54Mbps D. 100Mbps | C. 54Mbps |
| Which of the following best provides intrusion prevention for a LAN from a remote location? A. firewall B. smart cards C. passwords D. biometrics | A. Firewall |
| A BSOD in Windows provides which information? A. driver updates for new installations B. save information for critical files before system shut down C. diagnostic purposes of a critical system error D. a detailed description and remedy of a software | C. Diagnostic purposes of a critical system error |
| Which of the following versions of Microsoft Windows includes Media Center? A. windows vista ultimate B. windows vista home C. windows XP home D. windows XP professsional | A. Windows Vista Ultimate |
| Which of the following may cause RFI on a wireless network? (select two). A. cordless phone B. LCD C. magnet D. microwave E. CRT | A. Cordless phone, D. Microwave |
| When looking for 32-bit applications installed on a 64-bit version of Windows Vista, a technician should look in which of the following default locations? A. C:\Windows\System32 B. C:\ProgramFiles C. C:\Users\ D. C:\Program Files (x86) | D. C:\Program Files (x86) |
| A laptop's battery will not charge. Which of the following best solves this issue? A. Remove all unneeded peripherals B. Toggle the FN keys C. swap the A/C adapter D. plug the laptop into a UPS | C. Swap the A/C adapter |
| A technician needs to upgrade the memory in a laptop. Which of the following memory types would be the correct type? A. RIMM B. DDR RAM C. SDRAM D. SODIMM | D. SODIMM |
| Which of the following most accurately describes VPN? A. a security encryption feature that encrypts wireless traffic with an access point for communication B. a private tunnel through the Internet to securely communicate with a remote network | B. A private tunnel through the Internet to securely communicate with a remote network. |
| A technician needs to configure a workstation for Wake on LAN. Where can the technician configure this setting? A. BIOS B. Control Panel C. Internet Explorer Properties D. Windows Power Management | A. BIOS |
| Which of the following motherboard expansion slots supports a HD video card? (select two) A. PCIe B. ISA C. AGP D. EISA E. CNR | A. PCIe, C. AGP |
| The POST process of a computer is designed to: A. load the operating system into memory during power on B. test the essential components of the system during power on C. test the software and hardware drivers before the operating system loads | B. Test the essential components of the system during power on. |
| A user reports that whenever they click on a website link the incorrect website appears and is always advertising discount prescription medicine. Which of the following best describes what is happening with the system? | The system has a spyware/malware infection. |
| Which of the following ports is the default for HTTPS? A. 80 B. 125 C. 443 D. 8080 | C. 443 |
| Which of the following network cable types is most often used in environments where physical security of the data is the top priority? A. UTP B. Coaxial C. Fiber optic D. STP | C. Fiber optic |
| A user reports that a laptop is too hot to use in their lap. Which of the following should the technician check first? (select two). A. HDD B. Fan C. Heat sink D. Processor E. Battery | B. Fan, C. Heat sink |
| A laptop is required to have hardware level authentication security. Which of the following would be the best solution? A. install pre-logon authentication management software B. Install laptop anti-theft cables C. use OS level software D. use biometric | D. Use biometric scanners built into the laptops. |
| After successfully removing Spyware from a user's computer and verifying full system functionality, which of the following should a technician do next? | Install an anti-spyware application to guard against future infection. |
| A customer reports the optical drive is no longer responding. Which of the following questions should be asked first? | "What has changed since the optical drive worked properly?" |
| Which of the following port types is considered a high speed communication port? A. SCI B. Serial C. NIC D. Parallel | C. NIC |
| Which of the following processors uses a LGA775 socket? A. Intel Itanium B. Intel Core 2 Duo C. AMDAthlon XP D. AMDAthlon 64 | B. Intel Core 2 Duo |
| Which of the following preventative maintenance applications should a technician schedule to run on a regular basis? A. SFC B. Defrag C. Attrib D. Deltree | B. Defrag |
| Which of the following communication types allows a user to connect a set of headphones to stream audio at a range of 15 feet (5 meters)? A. bluetooth B. infrared C. ethernet D. cellular WAN | A. Bluetooth |
| A technician wants to turn off Direct3D acceleration. In which of the following locations is the setting to disable this option? A. Event Viewer B. msconfig C. dxdiag D. Services | C. dxdiag |
| A technician wants to ensure that a computer will always attempt to boot from an optical drive. Where would they change the setting to modify the boot order? A. System BIOS B. System.ini file C. Command.com D. Windows Registry | A. System BIOS |
| A user reports that print jobs sent to a local printer are printing out as blank pieces of paper. Which of the following steps should the technician perform FIRST on the printer to determine the cause? | Print an internal test page |
| A remote user needs to setup a connection to their company's network. Which of the following should a technician use? A. VPN B. Workgroup C. VLAN D. Mobile LAN | A. VPN |
| Which of the following adapter cards allows I/O devices to be connected and transmits data at 8bps, two bits at time? A. Serial B. USB C. SCSI D. Parallel | D. Parallel |
| Which of the following cable types consists of only four twisted pairs coppers wires (Select 2)? A. UTP B. Fiber C. STP D. Coaxial | A. UTP, C. STP |
| Which of the following is the most secure method to authenticate users? A. User ID, a strong password, and a fingerprint scanner B. User ID, a strong password, and a token based device C. User ID and two levels of strong password requirements | A. User ID, a strong password, and a fingerprint scanner |
| A computer's specifications require that a technician install a memory with the greatest performance and the ability to reverse data errors. Which of the following RAM types would the technician use? | Dual-channel ECC RAM |
| Which of the following would be used to monitor unauthorized access to data files? A. Performance Log and Alerts B. Event Viewer C. Security Configuration and Analysis D. IP Security Monitor | B. Event Viewer |
| A user states that a section of keys on a laptop do not operate. Which of the following is most likely the cause? A. the system board is faulty B. the memory needs to be replaced C. the keyboard cable is partially seated D. the keyboard driver is corrupt | C. The keyboard cable is partially seated. |
| A technician has ordered several cleaning solvents to clean CRT monitors. The technician would like to know the proper safety procedure if this chemical were to come into contact with an eye. Where would the technician find this formation? | On the MSDS |
| A technician replaces a toner cartridge. Which of the following is the best method to dispose of the used cartridge? | Check with the manufacturer of the used toner cartridge regarding recycling programs. |
| A laptop will not output to a connected projector. Which of the following steps should a technician take first? A. press the appropriate function + monitor key B. Adjust the BIOS settings for external display C. replace the video card on the laptop | A. Press the appropriate function + monitor key. |
| Which of the following preventative maintenance applications should a technician schedule to run on a regular basis? A. Regedit B. Scandisk C. FilterKeys D. User Account Control (UAC) | B. Scandisk |
| A technician is re-imaging a customer's computer. Which of the following is the first thing that should be done to ensure the customer resources are restored? | Backup the user's data and save it to an external source. |
| A USB flash drive is an example of: A. Optical storage device B. Solid state storage device C. Magnetic tape drive D. Rewriteable floppy disk | B. Solid state storage device. |
| Which of the following adapter cards allows I/O devices to be connected and can transmit data at 640Mbps? A. USB B. SCSI C. Parallel D. Serial | B. SCSI |
| Which of the following best describes a hub? A. determine the best route to transmit data B. inspects traffic and accepts or declines transmission C. broadcasts data to specific network devices D. broadcasts data to all network devices | D. Broadcasts data to all network devices |
| Which of the following does an AGP card provide? A. Video output B. Network interface C. Storage interface D. Memory expansion | A. Video output |
| Which of the following would best provide cooling to a hard drive? A. Heatsink B. CPU fan C. Case fan D. Thermal compound | C. Case fan |
| Which of the following board types can transmit data up to 8GB/s? A. AGP B. CNR C. PCI D. PCIe | D. PCIe |
| Which of the following connectors uses the main board ATX connector type? A. Centronix B. 20/24 pin C. BNC D. Molex | B. 20/24 pin |
| When configuring a touch screen monitor for first use, which of the following should be done to ensure optimal functionality? A. connect the calibration cable B. install third party touch screen software C. install a screen protector D. calibrate screen | D. Calibrate the screen |
| Which of the following operating systems would allow a technician to utilize more than 4GB of memory in a computer? A. Windows XP Professional 64-bit B. Windows XP Home C. Windows 2000 Professional D. Windows XP Media Center 32-bit | A. Windows XP Professional 64-bit |
| Which of the following broadband technologies is MOST likely to use an RJ-11 connector? A. cellular B. ethernet C. fiber D. DSL | D. DSL |
| An AC adapter is most commonly used for: A. powering laptops B. Converting DC to AC C. changing voltage from 120 to 220 D. Converting watts to volts | A. Powering laptops. |
| Which of the following cable standards has a distance limitation of 100 meters (330 feet)? A. 100BaseT B. 10Base2 C. 100BaseFX D. 10Base5 | A. 100BaseT |
| Which of the following WLAN protocols is in the 2.4GHz band with a MAXIMUM data rate of 54Mbps? A. Bluetooth B. 802.11n C. 802.11g D. Infrared | C. 802.11g |
| Which of the following steps in the troubleshooting theory should be performed after full system functionality has been verified? A. establish a plan of action B. test the theory C. establish the theory D. document actions | D. Document actions |
| Which of the following devices broadcasts regular packets to all ports? A. router B. access point C. switch D. hub | D. Hub |
| Which of the following could best be described as the ability to transmit data in both directions simultaneously? A. QoS B. Latency C. Parallel D. Full-duplex | D. Full-duplex |
| Which of the following ports does Windows firewall open by default for Remote Desktop to work? A. 25 B. 80 C. 3389 D. 8080 | C. 3389 |
| Which of the following IP ranges is Class B? A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255 | A. 128.0.0.0-191.255.255.255 |
| When installing an OS from a USB key, which of the following should be a technician check first to make sure the OS will install? A. proper boot order B. a working DVD drive C. partitioned hard drive D. formatted hard drive | A. Proper boot order |
| Which of the following memory technologies will check for and correct single bit errors? A. Parity B. EDO C. RAMBUS D. ECC | D. ECC |
| Which of the following protocols is used to remotely manage another device? A. POP B. Telnet C. SMTP D. DNS | B. Telnet |
| Which of the following Windows Vista low-power states has the fastest computer wake-up time after being turned back on? A. hibernate B. sleep C. wake on LAN D. shutdown | B. Sleep |
| Which of the following NIC types is required to install Windows XP Professional via the network? A. ISA B. PXE C. PCI D. PCIe | B. PXE |
| Which of the following provides the minimum amount of capacity in order to write a 1GB data archive? A. blu-ray B. dvd-rw C. cd-rw D. dvd-rom | B. DVD-RW |
| A technician is troubleshooting a problem with a laptop touchpad and has decided to check to see if a driver update is available. Which of the following is the best source to check to find any available updates? | The laptop manufacturer's website |
| Which of the following utilities can be run to determine which program is using the greatest nsystem resources? (select two). A. task manager B. system information C. services and applications D. perform E. disk management | A. Task Manager, D. Perform |
| Power cables should be run separately from network cabling to prevent which of the following? A. CRT B. ESD C. RFI D. EMI | D. EMI |
| An MFD laser printer is indicating that drum replacement is necessary. However, replacing the drum does not resolve the error message. Which of the following is the problem? | The counter must be reset. |
| The contrast ration of an LCD monitor is best defined as the ratio between: A. display resolution and brightness B. Power consumption and output intensity C. power savings of a comparable CRT monitor and the LCD D. the darkest and lightest displayed outpu | D. The darkest and lightest displayed output. |
| Which of the following commands is used to bring up information about the current hardware and software environment? A. msconfig B. msinfo32 C. net help D. cmd | B. msinfo32 |
| Which of the following is used to modify OS, user and device characteristics? A. msinfo B. msconfig C. nbtstat D. regedit | D. REGEDIT |
| Which of the following is the next step in the troubleshooting theory, after testing the theory to determine the cause? A. implement preventative measures B. identify the problem C. verify full system functionality D. establish a plan of action | D. Establish a plan of action |
| Which of the following is required when printing to an LPR port? (select two) A. MAC address B. IP address C. Printer name D. Server name | B. IP address, C. Printer name |
| Which of the following authentication technologies provides the best level of security for a laptop? A. smart cards B. docking station C. Biometrics D. complext passwords | C. Biometrics |
| In order to ensure protected company information is not recovered off of a hard drive, which of the following would most likely be done to a drive before disposal? A. data encryption B. data wipe C. format D. partitioning | B. Data wipe |
| Which of the following monitor connector types has 15-pins? A. VGA B. HDMI C. DVI D. S-Video | A. VGA |
| Laptop docking stations usually contain which of the following security features? A. biometric devices B. universal lock slots C. password protection D. GPS tracking capability | B. Universal lock slots |
| A color laser printer prints basic color documents on plain paper without error, however, when printing pictures on photo paper it prints out of focus. Which of the following should be done to correct this? | Run the printer color calibration procedure to adjust for density and registration. |
| Which of the following is a feature offered in Windows Vista but not offered in Windows XP? A. Syste544m Information B. Task Scheduler C. System Restore D. UAC | D. UAC |
| Which of the following is true about 32-bit versus 64-bit architecture? | A 32-bit OS can be installed on a PC with 64-bit processor. |
| A user reports that their PC attempts to boot off the USB flash drive whenever the computer is turned on. Which of the following would be the appropriate boot order to solve this dilemma? | Optical>HDD>Floppy>USB |
| Which of the following would enable a jumper setting? A. remove the jumper from the pins B. adjust the jumper settings to zero C. place the jumper over two pins D. place the jumper over one pin | C. Place the jumper over two pins. |
| After a new wireless network is installed, a new customer reports intermittent performance issues of both the wireless signal and phone calls on the cordless phone. Which of the following best describes the issue? | RFI |
| A dual core processor facilitates the processing of: A. two-times the speed down one channel B. two bits down the same channel simultaneously C. two-times the speed down two separate channels D. two bits down two separate channels simultaneously | D. two bits down two separate channels simultaneously. |
| A customer states that the PC will not boot. The technician presses the power button and the unit does not power on. According to the troubleshooting process, which of the following is the next step? | Establish a theory. |
| Which of the following is the most common web server port? A. 22 B. 80 C. 110 D. 3306 | B. 80 |
| Which of the following computers would best meet the system requirements for installing Windows Vista Business 64-bit? | A computer with a 1GHz 64-bit processor, 1GB memory, graphics card with 128MB memory, and a 40GB HDD with 15GB free space |
| During the process of installing Windows XP, which of the following function keys would be used to install third-party SCSI and host controller drivers? A. F5 B. F6 C. F7 D. F10 | B. F6 |
| A technician replaces a user's 15 inch LCD with a 20 inch LCD. Later, the user informs the technician that icons are very large and the text on the monitor is fuzzy and distorted. Which of the following is most likely the cause? | The new monitor has a different native resolution. |
| Which of the following features of a laptop can save power by dynamically lowering the speed of the CPU? A. hyperthreading B. throttling C. StepDown D. SpeedStep | D. SpeedStep |
| A four color inkjet printer is experiencing color washout (e.g. not clear or not bright) when printing photographs. The user states that no software or hardware changes have been performed. Which of the following is the first step in resolving this issue? | Run the clean/align print head procedure. |
| Which of the following utilities best identifies non-contiguous files written to the disk? A. DEFRAG B. System File Checker C. Disk Cleanup D. SCANDISK | A. DEFRAG |
| A user has purchased a high-end graphics card for their existing computer. Which of the following motherboard slots will be used to install the card? A. ISA B. PCI C. IDE D. PCIe x16 | D. PCIe x16 |
| Which of the following connectors would a bar code reader most likely have? A. IEEE-1284 B. HDMI C. USB D. SCSI-2 | C. USB |
| Which of the following is most likely causing random data loss on a USB flash drive connected to a Windows system? | The customer is not using the Safely Remove Hardware Wizard. |
| A PC has recently been experiencing random shutdowns. The motherboards built-in temperature reporting tool has alerted to above normal levels inside the case. Which of the following would be the first thing to check? | A build up of excessive dust within the unit |
| A user states there is a flashing light depicting a rectangular object on the front of the UPS. It started a few months ago but the PC is still working. Which of the following does this flashing light most likely mean? | The UPS battery needs to be replaced. |
| A technician has been scheduled to install a maintenance kit in a laser printer. Which of the following should the technician be most cautious of due to burn hazards? A. HVPS B. Transfer roller C. Drum D. Fuser | D. Fuser |
| Which of the following best describes ways to handle customer issues? (select two). A. empathize with the customers issues B. listen to what the customer has to say C. offer a single solution to the customer's issue D. avoid the customer's questions | A. Empathize with the customers issues., B. Listen to what the customer has to say. |
| Which of the following should never be plugged into a UPS? A. laptop B. inkjet printer C. server D. vacuum cleaner | D. Vacuum cleaner |
| Which of the following printer technologies uses heat in producing printed output? A. laser B. inkjet C. impact D. ribbon | A. Laser |
| Which of the following motherboard types will fit in a set-top or compact/small form factor chassis? A. BTX B. AT C. ATX D. Micro-ATX | D. Micro-ATX |
| Which of the following are considered RAM types? (select two) A. SIMM B. EPROM C. PCMCIA D. CMOS E. SODIMM | A. SIMM, E. SODIMM |
| Which of the following security features would provide the best protection in case of the theft of a company laptop with confidential information? A. domain user account password B. BIOS admin password C. Windows user account password D. BIOS-level hard | D. BIOS-level hard drive password |
| A technician installs a new video card in a desktop with onboard video. The technician boots the unit but sees no display. The monitor power light is on and the OS seems to be loading. Which of the following is the most likely cause? | The internal adapter has not been disabled. |
| Which of the following has the highest connection latency? A. satellite B. cable C. DSL D. dial-up | A. Satellite |
| Which of the following malicious software types is installed on a machine to track a user's browsing habits and displays pop-ups based on that history? A. adware B. trojans C. spam D. grayware | A. Adware |
| Which of the following encryption types would be the most secure when configuring a home wireless network? A. WPA2 encryption B. SSL encryption C. WEP encryption D. WPA encryption | A. WPA2 encryption |
| Which of the following is the maximum speed of RDRAM? A. 533MHz B. 667MHz C. 800MHz D. 1066MHz | C. 800MHz |
| Which of the following should be checked first when a wireless card on a laptop that was working yesterday is not working today? A. antennas are properly connected B. driver is properly installed C. firmware is up to date D. hardware switch is on | D. Hardware switch is on |
| Which of the following requires a specific password to be typed manually for connection? A. MAC filtering B. Smart card C. Biometrics D. WEP | D. WEP |
| A technician troubleshooting an issue has implemented a solution. Which of the following is the next troubleshooting step the technician should take? | D. Verify and implement preventative measures. |
| Which of the following administrative tools is used to view detained system information about errors, reboots and problems that may have occurred on a Windows machine? A. performance logs B. device manager C. event viewer D. services | C. Event Viewer |
| Which of the following adapter types is used only for video? A. AGP B. PCI C. PCIe D. CNR | Answer Pending. |
| Which of the following wireless encryption standards is the most secure? A. WEP128 B. WPA2 w/ AES C. WPA w/ TKIP D. WEP64 | B. WPA2 w/ AES |
| Which of the following cable types is not affected by electromagnetic interference but requires specialized tools and techniques to install? A. CAT5e B. Plenum coated STP C. CAT6 D. Fiber optic | D. Fiber optic |
| Which of the following keys will allow an external monitor to be disabled or enabled? A. FN B. ALT C. CTRL D. ESC | A. FN |
| A computer's BIOS shows that the CPU temperature is above 80 degree Celsius. Which of the following steps should a technician take? | Clean CPU's surface and apply new layer of thermal grease. |
| Which of the following network types is used to connect two devices with each other by the use of pairing? A. bluetooth B. USB C. firewire D. fiber | A. Bluetooth |
| Which of the following peripherals will most likely not require additional installed drivers? A. Printer B. KVM switch C. Modem D. Video card | B. KVM switch |
| A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer's problem was. When the customer is fin | The technician should have allowed the customer to finish completely, and then return to the customer's first point to build a structured discussion. |
| Which of the following is a power supply that has one single plug and socket? A. heat sink B. AT C. ATX D. UPS | C. ATX |
| Which of the following would be best to use when removing malware from a PC? A. reboot the PC using Safe Mode B. reboot the PC using MSCONFIG with normal settings C. reboot the PC using Last Known Good Configuration D. reboot the PC using Safe Mode with N | A. Reboot the PC using Safe Mode. |
| Which of the following best prevents data loss in the event of a hard drive failure? A. System Restore B. UPS C. Disk Defragmentation D. Backup | D. Backup |
| All of the following are considered a boot device except: A. FDD B. HDD C. NIC D. PCL | D. PCL |
| Which of the following adapter types allows for the highest video quality feed? A. S-Video B. HDMI C. Component D. VGA | B. HDMI |
| Which of the following wireless standards provides the highest speed and largest coverage area? A. 802.11a B. 802.11b C. 802.11g D. 802.11n | D. 802.11n |
| Digital flat-panel monitors have which of the following connector type? A. DVI B. RGB C. BNC D. RCA | A. DVI |
| CAT5, CAT5e, and CAT6 use which of the following cable connector types? A. RJ-45 B. Coaxial C. Fiber D. RJ-11 | A. RJ-45 |
| Which of the following should be used to better transfer heat from a computer component to a heatsink? A. liquid cooling system B. thermal compound C. active cool fan D. waterproof adhesive | B. Thermal compound |
| Laptop power adapters have which of the following characteristics? A. they provide backup power in case of an outage B. they are external devices C. they provide the circuitry required for sleep mode D. they conform to the ATX standard | B. They are external devices. |
| A technician is repairing a PCI card with an RJ-11 port. Which of the following is the name of this card? A. IEEE 1394 B. NIC C. Modem D. Video | C. Modem |
| A user states that when typing on a Windows XP notebook computer, digits appear instead of normal characters. Which of the following is the first action to perform? | Check if the numlock key is enabled. |
| Where is the 'when I chose the lid of my portable computer' option configured in Windows XP Professional, on a laptop? A. computer management B. device manager C. power options D. task manager | C. Power Options |
| A user is currently running Windows XP Media Center 32-bit and wants to upgrade to Windows Vista. An in-place upgrade is required. Which of the following versions can be used to accomplish this? | Windows Vista Home Premium |
| Which of the following should be performed first to determine if a faulty video card is the cause in a laptop that will not display video? A. Plug in an external monitor B. Reseat the video card C. replace the LCD D. install additional RAM | A. Plug in an external monitor |
| Which of the following operating systems is capable of addressing 12GB of RAM? A. Windows XP 64-bit B. Windows Vista 32-bit C. Windows 2000 Professional D. Windows XP 32-bit | A. Windows XP 64-bit |
| A customer calls to inform a technician that they are having a computer problem? The technician is investigating the cause of the problem. Which of the following should the technician ask the customer? | "What was the last thing the computer did before it crashed?" |
| Which of the following is the best way to secure wireless traffic to an access point? A. Use 802.11g B. WPA C. WEP D. SSID broadcast disable | D. SSID broadcast disable |
| Which of the following is an alternate HTTP port that can be used commonly in business environment? A. 180 B. 255 C. 443 D. 8080 | D. 8080 |
| Which of the following uses a passive system for cooling? A. processor fan B. heatsink C. liquid cooling system D. case fan | B. Heatsink |
| A client installs a new video card with 512MB of onboard RAM. The computer starts to load the OS and then shuts down. When the client removes the new video card and uses the on-board video, the computer boots fine. Which of the following is most likely? | The computer's power supply has insufficient wattage. |
| Which of the following is an example of a Class C IP address? A. 128.0.0.0 B. 127.255.255.255 C. 192.0.0.0 D. 255.255.255.255 | C. 192.0.0.0 |
| A customer reports that their computer has been giving them problems for the last few weeks and calls a technician to correct the problem. Which of the following is the first step that the technician should take to resolve the issue? | Ask the customer to describe the symptoms and identify any changes made to the computer. |
| The technician powers on a PC, it instantly shuts down and emits an odor. Which of the following should the technician check first? A. monitor B. power supply C. CPU fan D. case fan | B. Power supply |
| A technician is in charge of migrating Windows XP users over to new Windows Vista workstations. Which of the following tools would allow the technician to accomplish this in an automated process? | User State Migration tool |
| Which of the following safety procedures is the best when lifting heavy equipment onto a repair bench? | The technician should get assistance from another technician. |
| Which of the following BIOS level settings allow an administrator to view warnings on possible hardware level changes? A. drive lock B. intrusion detection C. BIOS password D. trusted platform module | B. Intrusion detection |
| Which of the following printer types would allow a technician to print receipts without ink? A. thermal B. inkjet C. dot matrix D. laser | A. Thermal |
| Which of the following adapter cards allows I/O devices to be connected, can transmit data one bit at a time, and is usually rated by baud rate? A. serial B. USB C. SCSi D. Parallel | A. Serial |
| Which of the following IP ranges is Class E? A. 240.0.0.0-254.255.255.255 B. 128.0.0.0-191.255.255.255 C. 1.1.1.1-126.255.255.255 D. 192.0.0.0-223.255.255.255 | A. 240.0.0.0-254.255.255.255 |
| Which of the following keys is pressed to enter the Windows boot options after POST? A. F1 B. F8 C. F10 D. F12 | B. F8 |
| Which of the following is performed on a touch screen to enable touch accuracy? | Calibration |
| A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user most likely experiencing? | Resource consumption |
| Which of the following techniques should be used when dealing with customers? (select two) | Maintain a positive attitude about the situation, and Use a calm speaking voice to avoid irritating the customer. |
| A customer using a MFD frequently experiences an error code related to overheating. Which of the following conditions would most likely contribute to this problem? | The equipment does not have proper ventilation. |
| A laser printer is received for repair work with a description of: 'failing to pick up paper during prints, even with a full paper tray.' Which of the following is the cause of such an occurrence? | The rollers are dirty and need to be cleaned. |
| A technician prints a test page from the printer's front panel and the printer consistently prints one page of data across two pages of paper. Which of the following is the cause of the problem? | The paper tray media size is wrong. |
| A client has purchased external speakers for their computer. After plugging the audio jack into the computer the client gets no sound from the speakers. Which of the following should the technician recommend the client to check first? | If the speakers' power supply is plugged in |
| With which of the following devices is a TWAIN32 driver most commonly associated? | Scanner |
| Which of the following tools would a technician use to perform a memory upgrade? | Anti-static pad |
| A technician receives a request to build a machine and install a 64-bit operating system. Which of the following processors would the technician use in this system? | Itanium 2 |
| Which of the following processors uses a PGA775 socket? | Intel Core 2 Duo |
| Which of the following steps best decribes how to replace a defective sound card in a desktop PC? | Put on anti-static strap, remove cover, remove all cables, remove sound card, put in new sound card. |
| A customer reports that they cannot get onto the Internet and has determined that the network card is defective. The technician asks the customer to perform some diagnostic steps and the customer insist that it is bad NIC and the diagnosis is a waste? | Explain there are many causes for network card failures and confirmation is needed. |
| Which of the following is a best practice method to dispose of rechargeable batteries? | Turn the batteries over to an authorized recycler. |
| Which of the following is the most important factor to consider when choosing memory upgrades? | Compatibility |
| When replacing a component inside a PC, which of the following should be used to avoid electrostatic discharge (ESD) damage? | Use anti-static wrist strap. |
| A client calls and becomes belligerent and inappropriate with the technician. The technician responds in return with an insult and a loud verbal argument ensues. Which of the following would have been a better course of action for the technician to take? | Allow the client to vent their frustration and offer to transfer the call to a supervisor if the client requests. |
| A technician answers a support call from a very frustrated user. Whenever the technician attempts to reply to a statement from the customer, the customer begins yelling. Which of the following would be recommended to deal with this customer? | Let the customer finish expressing themselves without interruption. |
| When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be most helpful to ensure that effective communication is taking place? | Frequently paraphrase what the caller is saying. |
| A customer calls a support desk to report that their PC is running slowly. Which of the following would be the best question for the technician to ask? | "Was any new hardware or software added recently?" |
| A technician is unable to find a solution for a customer's PC issue. Which of the following would be an appropriate step to take? | Consult with co-workers for additional ideas. |
| Which of the following techniques is very helpful for gathering detailed information on a support call from a home user? | Use open-ended questions. |
| After attempting a solution suggested by a previous technician, a user calls back because the solution did not work, and is very frustrated. Which of the following would be an appropriate response? | "Please describe the problem and we will try to resolve it." |
| If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer? | Put the caller on hold briefly and take a deep breath. |
| Which of the following is the best reason to conceal external cabling? | To avoid the possibility of a trip hazard. |
| A person calls in asking for the name of the vendor that the technician uses for the organization's firewall hardware. Which of the following is the best action for the technician to take? | Politely refuse to give the information and end the call. |
| In a laptop, which of the following components is most likely to contain a voltage hazard? | Inverter |
| A technician wants to build a new computer with a high performance graphics adapter. Which of the following is the recommended expansion bus type? | AGP |
| A user calls the help desk with a computer issue. Which of the following would be the best step for the technician to take? | Listen to the customer and attempt to duplicate the problem. |
| A computer is not performing when reading or writing to a file. The user is known to add and remove files frequently on their hard drive. Which of the following should be used to improve performance? | Disk Defragmenter |
| A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the best question to ask the user? | "What was the last thing that occurred before the PC had problems?" |
| Which of the following ports would a technician enable ECP? | LPT |
| A laser printer has an error 'tray two paper jam' but tray two does not have any paper in it. Which of the following should the technician do first? | Check the tray two paper sensors for blockage and run the printer self test. |
| Which of the following cables can be used to directly connect a laptop to a PC for ICS? | CAT5 crossover cable |
| APIPA addressing uses which of the following network classes? | B |
| Which of the following has the speed of PC133? | SDRAM |
| Which of the following characteristics is true of a PCIe x8 card? | It has eight lanes by which data is transmitted. |
| A user calls and states they cannot connect to the wireless network with their laptop even though they were connected yesterday. Which of the following items should be checked first? | Radio state |
| Which of the following is the most common use for a RJ-11 connector? | Telephone connection |
| During a new application installation, an error message appears stating the user does not have the correct permissions to perform the install, and the installation fails. Which of the following is the best way of successfully installing this application? | Run the installation as a local administrator. |
| Which of the following passive cooling methods best dissipates a component's heat? | Heatsink |
| Which of the following human input devices (HID) typically requires calibration on first use? | Touch screen |
| When installing the heatsink back into a computer after replacing a failed processor, which of the following must be done during installation? | Thermal compound must be installed between the processor and the heatsink. |
| Which of the following should be done first when identifying and troubleshooting a problem? | Question the user and identify any user changes to the computer. |
| Which of the following interfaces can support the most devices per port? | USB 1.1 |
| Which of the following is an example of hot swappable technology? | USB |
| A client needs a laser printer cleaned. Which of the following tools would be appropriate to clean the inside of a laser printer? | Toner vacuum |
| Which of the following is an example of a hot swappable component on a laptop? | PCMCIA card |
| Where is the ASR tool found by default in Windows XP? | In the Backup Tool |
| A user wants to install an external hard drive using the fastest connection available. Which of the following should the technician recommend? | eSATA |
| Which of the following describes the number of processors supported in Windows XP Professional 32-bit edition? | 2 |
| Which of the following describes the random access memory limitations with Vista 64-bit operating system? | 128GB |
| Which of the following voltages is Most commonly associtaed with DIMMS? | +3.3V |
| Which of the following motherboard components quality can be measured using DPI? | Display adapter |
| A technician has verified the system is running correctly after a repair and has performed perventative maintenance tasks. Which of the following should the technician do next? | Finalize documenting the repair process. |
| A user explains that after the office was vacuumed the previous night their sound is not working and they cannot get onto the network. The user has verified that all of the PC's cables are plugged into their respective ports. Which of the following is? | Frayed or broken cables |
| Which of the following utilities moves files to the beginning of the hard drive, allowing free space to be at the end? | Defrag |
| A client is having some unexpected application shut downs and system reboots. Which of the following represents the location where a technician can look to find the error codes associated with these problems? | Event Viewer |
| A technician installs a PnP printer and Windows cannot find the driver. Which of the following should the technician do next? | Install the driver from the vendor CD. |
| A technician has implemented a solution to resolve a customer's issue with frequent unexpected system restarts. Which of the following should be the technician's NEXT troubleshooting step? | Verify full system functionalaity and, if applicable, implement preventive measures. |
| Which of the following is a security access control method that uses the physical attributes of the user? | Biometrics |
| A customer purchased a USB printer. Which of the following should be the FIRST step to install the printer? | Install the manufacturer driver with the CD. |
| An end user reports that they cannot access any of the features of a particular printer. Which of the following is the MOST likely cause? | The user has the wrong drive installed for the printer. |
| A technician replaces a defective bar code reader with a new bar code reader taht is the same model. The operating system recognizes the new reader, but the reader will not scan any items. The technician connects a known good scanner to the system and tha | The new scanner needs to be programmed. |
| In Windows XP, which of the following locations allows the mouse pointer to snap to the default button in a window? | Start>Settings>Control Panel>Mouse>Pointer Options |
| Which of the following methods is the correct use of a KVM switch? | To connect multiple computers to one set user interface |
| A technician just updated the drivers on the DVD drive in a computer. After restarting the computer the operating system reaches the Windows splash screen and then stops responding. Which of the following will restore the computer to a usable state? | Reboot, press F8 when Windows starts and select 'Last Known Good Configuration'. |
| An end user reports that their computer is not performing as fast as it used to and it shut down unexpectedly. Which of the following is the MOST likely cause? | Processor cooling fan is not functioning. |
| A user reports a problem with a PC located in the same room as cement testing equipment. The room has adequate cooling. The PC will boot up, but locks up after 5 to 10 minutes of use. After a lockup, it will not reboot immediately. MOST likely problem? | The PC air intakes are clogged with cement dust. |
| Which of the following connectors is MOST commonly used for UTP cable? | RJ-45 |
| Which of the following describes the Windows XP loading process? | NTLDR passes control to NTOSKRNL, the root operating system. |
| Which of the following should the technician do so that the user will not be able to see the files required to boot Windows XP? | Windows Explorer>Tools>Folder Options>View tab>Check 'Hide protected operating system files' |
| Which of the following should the technician use to have the ability to check properties of a user's pagefile in Windows XP? | Windows Explorer>Tools>Folder Options>View tab>Uncheck 'Hide protected operating system files' |
| Which of the following command prompt utilities would a technician use to display the physicial address of a network adapter? | ipconfig/all |
| A computer fails to boot into Windows XP and is displaying an 'invalid boot disk' error message on startup. Which of the following should the technician check FIRST? | Verify the hard drive is selected as a boot option in BIOS setup. |
| Using the Microsoft Console (MMC) in Windows XP Professional, which of the following forces a user to change their password at the next login? | User dialog box |
| Which of the following is the minimum page file size supported in Windows XP? | 2MB |
| A dry cleaner is having issues with their computer overheating. Which of the following preventive maintenance techniques would be the BEST short-term resolution to the problem? | Use a can of compressed air to clean out blocked ventilation. |
| A technician is working for a large defense contractor and is asked to come up with a security solution other than passwords to identify a user on a limited classified comptuer. Which of the following is the BEST solution? | Smart card with PIN |
| A client has told a technician that Windows Media Player (WMP) does not work with some of their media devices. Which of the following is the BEST solution to remedy this problem? | Open WMP menu and check for updates, then download. |
| A user is trying to connect to a wireless network at home with a laptop. The operating system is displaying no networks are in range. Another user at the same location is connected to wireless with no issues. Which is the MOST likely cause? | The wireless NIC card is diabled. |
| Which of the following is the definition of spam? | Unwanted or unsolicited advertising e-mail. |
| A Denial of Service (DoS) attack is: | An attempt to bring down a Website or other online service. |
| Which of the followign is required to support BitLocker drive encryption with default settings? (select two) | Two partitions and Trusted Platform Module (TPM) |
| The Complete PC Backup feature is available in which of the following versions of Windows? (select two) | Windows Vista Ultimate and Windows Vista Business |
| A customer wants to install a wireless network, but has determined that the office next door uses 2.4GHz phones. Which of the following wireless standard should a technician recommend to prevent interference from the phones? | 802.11a |
| In Windows Vista, which of the following is a recovery option available in the Recovery Environment dialog box? | Command prompt |
| Which of the following authentication technologies are often changed every 15-90 days in a corporate environment to provide added security? | Passwords |
| Which of the following BEST describes the purpose of user account control (UAC) in Windows Vista? | UAC ensures that important changes cannot be made to Windows Vista without the permission of a computer administrator. |
| A technician is replacing a power supply which failed following an electrical spike. After replacing the power supply, which of the following steps should the technician take NEXT? | Boot the computer and verify that everything is working normally. |
| A technician is troubleshooting a laptop that displays no video on the LCD. The laptop appears to be powering on and booting normally. Which of the following is the BEST option? | Connect an external monitor to determine if the graphics adapter has failed. |
| In Windows Vista, which of the following methods can be used to permanently delete files, without sending the files to the Recycel Bin? | Hold the shift key while deleting the file. |
| Which of the following should be used to kill a process that is not responding? | Task Manager |
| Which of the following utilties can show startup programs? (select two) | msinfo32 and msconfig |
| Advanced Power Management (APM) has a number of power-states. How many states does APM have? | 5 |
| A customer recently bought a new DVD drive to install into an existing workstation with a CD drive already installed. After installing, the BIOS reports the drives do not exist. Which of the following will fix the problem? | Change the jumper settings. |
| A technician needs to make some changes in the registry for file extension updates. Which of the following command line tools would they use? | regedit |
| A customer wants to know what version of DirectX the current workstation has installed. Which of the following command line tools would the customer use? | dxdiag |
| Which of the following is used by attackers to trick a user into sharing sensitive information or passwords? | Social engineering |
| Which of the following are some of the performance requirements for Windows Vista Aero? (select two) | 1GB of system RAM and 1GHz CPU |
| Which of the following connector types is used for a 100BaseT network? | RJ-45 |
| Which of the following is an example of a serial port? | COM1 |
| Which of the following motherboard types will fit in a set-top or compact/small form factor chassis? | Mini-ITX |
| Which of the following storage media has the highest potential capacity? | Tape |
| Which of the following cables consists of only two twisted pairs of copper wires? | POTS line |
| A customer states that the RJ-45 cable is broken and a new one is needed. Which of the following is the client referring to in this situation? | Ethernet cable for the DSL modem |
| Which of the following printer technologies provides the lowest cost per page? | Laser |
| A high-end workstation has four internal hard disk drives. One drive holds personal data, one drive holds corporate documents, one drive holds the operating system, and the last drive holds the software installation package files. BIOS boot priority list? | The operating system drive |
| Where is the Fonts folder found on a typcial Windows XP or Vista machine? | C:\Windows\Fonts |
| Which of the following should be the first step in troubleshooting a problem? | Identify the problem |
| Which of the following should be the final step according to the troubleshooting theory? | Document findings and outcomes |
| Which of the following should be completed next, after testing the theory of probable cause? | Establish a plan of action to resolve the problem |
| Which of the following should be checked prior to an operating system being installed? | HCL |
| Which of the following is used to access the Task Manager in Windows XP Professional? (select two) | Control+alt+delete, and Right click on the task bar |
| A notebook user states they cannot connect to a company's wireless network. The wireless connection worked the day before. Which of the following is the first troubleshooting step to perform? | Toggle the wireless network switch and verify working status. |
| A user is having problems printing. The technician believes the pritner may be out of ink. Which of the following troubleshooting steps should be performed next? | Test the theory to determine cause |
| Which of the following is the minimum memory requirement for installing Windows Vista Home Basic? | 512MB |
| A user can no longer launch their word processing program. The program worked fine yesterday. Which of the folloiwng options could best be used to fix the word processing program? | System Restore |
| Which of the following would best be used to remove dust buildup in a ocmputer? | Compressed air |
| Which of the following Internet connections has the highest latency? | Satellite |
| Which of the following must be configured to turn a computer on remotely with a network packet? | WOL |
| Which of the following file systems has a maximum file size of 4GB? | FAT32 |
| A 2.5 inch (6.4cm) external hard drive is most likely to use which of the following power supplies? | USB |
| A heat sink's main purpose is to: | draw heat away from a component. |
| Which of the following printer types will have a fuser? | Laser |
| Which of the following printer types usually requires special print media? | Thermal |
| Which of the following is the most common example of a consumable in a laser printer? | Toner |
| After a technician has upgraded the memory in a system, the user experiences random system lock-ups. Which of the following actions should the technician perform first? | Ask the user about any other changes to the system |
| Which of the following identifies priority print jobs and determines the order in which to print documents? | Spooler |
| Where would a technician look to find the version of Windows running on a machine? | System Properities>General Tab |
| A technician arrives in Germany and discovers that when their PC is plugged into the outlet, no power is recieved. Which of the following actions should the technician take to get the PC to operate? | Adjust the voltage selector switch |
| A technician needs to limit some of the processes and services that the computer runs at startup. Which of the following commands provides an interface to accomplish this? | msconfig |
| Which of the following technologies is the most secure form of wireless encryption? | WPA |
| Which of the following standards has the potential for having the most bandwidth? | 802.11n |
| Placing a phone call in an attempt to siphon information from an employee at a company is an example of: | social engineering. |
| Smart cards are an example of: | what you have. |
| The technician is reparing a PC which appears to have a failing RAM module. After replacing the module, the extra memory still is not registering. Which of the following is most likely the issue? | The memory slot is defective |
| A technician is installing a new small form factor motherboard. Which of the following form factors is the technician most likely installing? | Micor ATX |
| Which of the following processing types allows two instructions to be received and processed nanoseconds apart? | Hyper-threading |
| Which of the following operating system types will allow a user to utilize 16GB of RAM if installed on a PC workstation? | 64-bit |
| Which of the following memory types needs to be refreshed? | DRAM |
| Which of the following adapter cards allows I/O devices to be connected and transmits data at 480Mbps? | USB |
| Which of the following adapter cards allows I/O evices to be connected and transmits data using a POTS line? | PCI modem |
| Which of the following adatper types uses a 7-pin cable to transmist video signals? | S-Video |
| Which of the following printer types would most likely need a fuser replaced? | Laser |
| Which of the following printer types would most likely be used in a shipping department to create shipping labels on adhesive paper? | Thermal |
| Which of the following would most likely be used to aid a technician in the removal of spyware? | Safe Mode |
| Which of the following network types allows for high speed data communication and is the most difficult to splice into? | Fiber |
| Which of the following maintenance utilities is used to reorganize files on a hard drive? | DEFRAG |
| Which of the following provides the least amount of power efficiency? | Single core |
| Which of the following can a technician type into the command prompt to open a Remote Desktop Connection? | mstsc |
| Which of the following is the key combination to resolve an inverted display? | CTR+ALT+Down arrow |
| A technician is trying to lockdown a workstation to prevent the boot order from being changed. Which of the following is the first line of defense that can be implemented? | BIOS password |
| Which key combination allows the choice of Task Manager or the computer to be locked in Windows XP Professional? | Ctrl+Alt+Del |
| Which of the following procedures should the technician perform first to check that the printer is operational? | Print an internal test page |
| How can a print spooler help a technician diagnose a problem? | Shows submitted print jobs |
| Which of the following cables uses an ST connector by default? | Fiber |
| Which of the following utilities is used to disable programs at startup? | MSCONFIG |
| Which of the following explains why it is important to change the default SSID on a wireless router? | To differentiate between different wireless networks |
| A user wants to install a new game and needs to make sure the proper version of DirectX is installed. Which of the following is the best way to check for the DirectX version? | Dxdiag |
| Which of the following connector types is most commonly used by digital cameras? | USB |
| Which of the following software options would best protect against unwanted emails? | Anti-spam software |
| Which of the following software options would best protect against identity theft? | Anti-spyware software |
| Which of the following communication types requires an RJ-11 connector as part of the installation? | Dial-up modem |
| Which of the following would use a POTS line for receiving Internet packets? | DSL |
| Which of the following port types can be used to connect a hard drive to a computer? (select three) | eSATA, FireWire, PATA |
| Which of the following methods can be used to apply a file system to a hard drive partition? (select two) | Format Command, Disk Management MMC |
| Which of the following Windows versions contains the UAC security feature? | Windows Vista |
| Which of the following processors would provide the best performance? | 64-bit Core 2 Quad |
| A Windows Xp Professional PC needs to be checked for compatibility before being upgraded to Windows Vista Business. Which of the following would be the best action to take before the upgrade? | Run the Windows Vista Upgrade Advisor on the target PC. |
| Which of the following WLAN protocols is in the 5GHz band with a maximum data rate of 54Mbps? | 802.11a |
| Which of the following media types is considered a solid state? | Thumb drive |
| A technician wants to copy information between PCs but has no network access. Which of the following would be the technician's best choice for storage size and portability? | USB flash drive |
| A user wants to securely connect a laptop to their business network to access files and services from their home Internet connection. Which of the technologies would best accomplish a secure connection? | VPN |
| Which of the following is a hardware chip that stores encryption keys and aids in the keys generation? | TPM |
| Which of the following Windows features provides an added security measure to protect against unathorized changes being made to the system? | UAC |
| Which of the following file system types should be chosen on a computer having Windows XP installed, if granular security permissions are required? | NTFS |
| Which of the following devices is used to move frames between a source and destination based on a MAC address? | Switch |
| Which of the following DSL types has the same upstream and downstream bandwidth? | SDSL |
| Which of the following protocols would best grant the user secure access to a remote location? | VPN |
| Which of the following connectors would be used in POTS? | RJ-11 |
| Which of the following is used in conjunction with full drive encryption? | TPM |
| Which of the following has the highest storage capacity? | Blu-Ray |
| Which of the following protocols encrypt communication? (select two) | HTTPS, SSH |
| A company is next door to an apartment complex. The technician finds that the log file on the wireless router has recorded multiple failed login attempts. One way the technician can help minimize these attempts to access the router is to: | disable SSID broadcast. |
| On which of the following transmission media types can LC connectors be found? | Fiber |
| Plenum cabling is generally more expensive than standard cabling. The additional expense is justified because: | the sheathing is made from fire resistant material. |
| Which of the following would a technician use to clean the inside of a PC in a low noise environment? | Compressed air |
| Which of the following is most likely to use an RJ-45 connector? | Ethernet |
| Which of the following is the minimum amount of memeory required to install Windows XP Professional? | 64MB |
| Which of the following will best help a technician remove a virus from an infected computer? | Safe Mode |
| Which of the following monitor technologies would allow a technician to set the resolution at 1920x1200? | WUXGA |
| Which of the following can be diabled to prevent users from identifying a wireless network? | SSID |
| A client has just installed a new printer and restarts the computer to finalize the changes. The computer boots and a blinking cursor appears in the upper left corner of the screen. Which of the following is the best way to resolve this? | Disable USB legacy support in the BIOS |
| A clietn states they are receiving poor signal strength on their wireless Internet connection. Which of the following is most likely causing the interference? (select two) | Cordless phones, Microwaves |
| Which of the following is the most common secure web server port? | 443 |
| From which of the following locations is the best place to receive the latest video drivers? | Manufacturer's website |
| Which of the following is needed to boot into the Recovery Console in Windows XP? | Original Installation CD |
| A user reports that at times the display on their monitor gets shaky and wavy. Which of the following describes a possible reason that this occurs? | The user has a portable heater plugged into the same circuit cuasing electrical interference. |
| Which of the following would be the most secure on a wireless router for a SOHO? | WPA |
| Which of the following network connections would use a standard POTS line to both send and receive Internet packets? (select two) | Dial-up, DSL |
| Which of the following devices is considered a solid state storage device? | Flash drive |
| Which of the following is placed first on top of the processor to aid in the cooling process? | Thermal compound |
| A user would like to backup their data weekly. Which of the following should a technician most likely recommed? | USB SSD |
| A user's OS has become corrupt, and the user would like to restore the PC back to when they first bought the machine. Which of the following would be the best choice? | Factory Recovery Partition |
| The user has forgotten their password. Which of the following would be the best option for reconfiguring their password? | Emergency Repair Disk |
| Which of the followign is most likely a program that appears to be something it is not? | Trojan |
| Which of the following Windows versions includes Windows Defender, by default? (select two) | Windows Vista Home Premium, Windows Vista Pro |
| Which of the following attributes is set when a file is ready to be backed up? | a |
| Which of the following commands changes a file characteristic so that it cannot be seen with a standard directory query? | attrib file.txt +h |
| A technician has upgraded a CRT and has been asked to dispose of it. Which of the following is the most appropriate action? | Check local regulations and ordinaces and then comply. |
| A technician's coworker has accidentally been exposed to what may be a dangerous solvent. Which of the following is the most appropriate action to take? | Consult the MSDS and follow the directions. |
| Which of the following would best provide cooling to a processor? | Liquid cooling system |
| A networking device that sends packets to all connections is a: | hub |
| A networking device that keeps track of which ocmputer or device is connected to each port is a: | switch |
| A technician encounters an IP address of 126.22.240.1. The IP address is a member of which of the following classes? | Class A |
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