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What is Emotional Intelligence?
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What are the components to label feelings?
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ED-D316 Chapter4
Emotions: Feeling, Thinking, and Communication
| Question | Answer |
|---|---|
| What is Emotional Intelligence? | The ability to understand and manage one's own emotions and be sensitive to others' feelings |
| What are the components to label feelings? | Physiological Factors; Nonverbal Reactions; Cognitive Interpretations; Verbal Expression; Primary and Mixed Emotions; Intense and Mild Emotions; Intensity of Emotions |
| What are the properties of physiological factors to label feelings? | - Bodily changes: accompany strong emotions and intense conflict. -Flooding impedes problem solving -internal clues |
| Give examples of nonverbal reactions that label as feelings | -Blushing, facial expression, voice tone, etc. -Usually ambiguous. -May "cause" emotions |
| What are the two factors of Cognitive Interpretation that label feelings? | -Interpretation (self-talk): how we think about or interpret an event affects how it is experienced -Reappraisal |
| What is Reappraisal? | Rethinking the meaning of emotionally charged events in ways that alter their emotional impact. |
| What are the functions of verbal expression to label feelings? | -understanding emotion accurately -clarifies perception |
| What is Primary Emotions? | Basic emotions such as anger, joy, fear, and sadness. |
| What's the factor of primary emotions? | No universal agreement; maybe culturally determined. |
| What's the mixed emotions? | Feeling two or more conflicting emotions at the same time. |
| What are the two types of emotions determined by intensity? | Intense and mild emotions. |
| What's the problem of inability to constructively express emotions? | -lead to social/emotional problems. -emotional coaching is more helpful than emotion dismissing. |
| What influence emotional expression? | Personality, culture, gender, social conventions, fear of self-disclosure, emotional contagion |
| How does personality influence emotion? | trait and type influences affect emotional expression. |
| How does culture influence emotion? | -Certain basic emotions are experienced and expressed the same around the world. -differences in events that generate emotions; intensity of emotional expression; individualist/collectivist orientations |
| How does gender influence emotion? | -the best predictor of the ability to detect and interpret emotional expressions -Women more "attuned", "accurate in remembering", and "intense" across all cultures. |
| What's the difference between women and men of emotional expression | -express feelings of vulnerability -express positive emotions and strengths -sensitivity to emotions of others |
| What's the other variables other than gender that influence emotional expression | -sex of other person -relationship of other person -power between the two parties |
| How does social conventions influence emotional expression | -rarely direct express emotions -usually only positive shared -suppress emotions that may embarrass or threaten the "face" of others -social roles influence expression |
| What is emotional labor | the notion that managing and even suppressing emotions is both appropriate and necessary |
| How does fear of self-disclosure influence emotional expression | our society's discouragement of emotional expression make self-disclosure emotionally risky |
| What is emotional contagion | the process by which emotions are transferred from one person to another; emotions are infectious |
| What's the benefits of expressing emotions constructively | healthier, have improved relationships, more career success, and better well-being |
| What's the problem of under/over expression | under: lead to serious health risks over: emotional outbursts affect blood pressure and other bodily processes |
| How to express emotion constructively (guidelines) | -recognize feelings -recognize the difference between feeling, talking and acting -expand emotional vocabulary -express multiple feelings -consider when and where to express -accept responsibility -be mindful of the communication channel |
| What are the two types of emotions determined by functions? how they be different from | facilitative and debilitative emotion; intensity and duration |
| What is facilitative emotions | emotions that contribute to effective functioning |
| what is debilitative emotions | emotions that prevent a person from functioning effectively |
| what is rumination | dwelling persistently on negative thoughts that, in turn, intensify negative feeling |
| What are the sources of debilitative emotions | -what we feel is connected to how we think about things -self-talk is powerful -beliefs we hold about events make us feel bad, not events themselves |
| what is self-talk | the process of thinking. on some level, self-talk occurs as a person interprets another behavior |
| What are 7 fallacies of debilitative emotions | perfection; approval; shoulds; overgeneralization; causation; helplessness; catastrophic expectations |
| what is fallacies | debilitative feelings that com from accepting irrational thoughts |
| What is fallacy of perfection | the irrational belief that a worthwhile communicator should be able to handle every situation with complete confidence and skill |
| what is fallacy of approval | the irrational belief that it is vital to win the approval of virtually every person a communicator deals with |
| what is fallacy of shoulds | the inability to distinguish between what is and what should be |
| what is fallacy of overgeneralization | irrational beliefs in which conclusions (usually negative) are based on limited evidence or communicators exaggerate their shortcomings. |
| what is fallacy of helplessness | the irrational belief that satisfaction in life is determined by forces beyond one's control |
| what is fallacy of catastrophic expectations | the irrational belief that the worst possible outcome will probably occur |
| How to minimize debilitative emotions | -monitor your emotional reactions; -note the activating events -record your self-talk -reappraise your irrational beliefs (determine the fallacy; replacing with constructive thinking; talk to others) |
| employers are looking for employees who: | -are emotionally intelligent -have good social skills -have self-awareness -have the ability to perform effectively in emotionally charged environments |
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