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ChapterTwo
Global E-Business and Collaboration
| Question | Answer |
|---|---|
| A formal organization whose aim is to produce products or provide services for a profit. | business |
| Applications and technologies to help users make better business decisions. | business intelligence (BI) |
| The unique ways in which organizations coordinate and organize work activities, information, and knowledge to produce a product or service. | business processes |
| Senior manager in charge of the information systems function in the firm. | chief information officer (CIO) |
| Responsible for the firm's knowledge management program. | chief knowledge officer (CKO) |
| Responsible for ensuring the company complies with existing data privacy laws. | chief privacy officer (CPO) |
| Heads a formal security function for the organization and is responsible for enforcing the firm's security policy. | chief security officer (CSO) |
| Working with others to achieve shared and explicit goals. | collaboration |
| Information systems that track all the ways in which a company interacts with its customers and analyze these interactions to optimize revenue, profitability, customer satisfaction, and customer retention. | customer relationship management (CRM) systems |
| People such as secretaries or bookkeepers who process the organization's paperwork. | data workers |
| Information systems at the organization's management level that combine data and sophisticated analytical models or the data analysis tools to support semiconstructed and unstructured decision making. | decision-support systems (DSS) |
| Displays all of a firm's key performance indicators as graphs and charts on a single screen to provide a one-page overview of all the critical measurements necessary to make key executive decisions. | digital dashboard |
| The use of the Internet and digital technology to execute all the business processes in the enterprise. Includes e-commerce as well as processes for the internal management of the firm and for the coordination with suppliers and other business partners. | electronic business (e-business) |
| The process of buying and selling goods and services electronically involving transactions using the Internet, networks, and other digital technologies. | electronic commerce (e-commerce) |
| Use of the internet and related technologies to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government. | e-government |
| Representatives of departments outside the information systems group for whom applications are developed. | end users |
| Systems (sys) that can coordinate activities, decisions, and knowledge across many different functions, levels, and business units in a firm. Include enterprise sys, supply chain mgmt sys, customer relationship mgmt sys, and knowledge mgmt sys. | enterprise applications |
| Integrated enterprise-wide information systems that coordinate key internal processes of the firm. Also known as enterprise resource planning. (ERP). | enterprise systems |
| Information systems at the organization's strategic level designed to address unstructured decision making through advanced graphics and communications. | executive support systems (ESS) |
| The formal organizational unit that is responsible for the information systems function in the organization. | information systems department |
| Leaders of the various specialists in the information systems department. | information systems managers |
| Information systems that automate the flow of information across organizational boundaries and link a company to its customers, distributors, or suppliers. | interorganizational system |
| Systems that support the creation, capture, storage, and dissemination of firm expertise and knowledge. | knowledge management systems (KMS) |
| People such as engineers or architects who design products for services and create knowledge for the organization. | knowledge workers |
| The study of information systems focusing on their use in business and management. | management information systems (MIS) |
| People in the middle of the organizational hierarchy who are responsible for carrying out the plans and goals of senior management. | middle management |
| People who monitor the day-to-day activities of the organization. | operational management |
| Web interface for presenting integrated personalized content from a variety of sources. Also refers to a Web site service that provides an intial point of entry to the Web. | portal |
| People who actually produce the products or services of the organization. | production or service workers |
| Highly trained technical specialists who write computer software instructions. | programmers |
| People occupying the topmost hierarchy in an organization who are responsible for making long-range decisions. | senior management |
| Information systems that automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing, and delivery of products and services. | supply chain management systems (SCM) |
| Specialists who translate business problems and requirements into information requirements and systems, acting as liaison between the information systems department and the rest of the organization. | systems analysts |
| Teams are formal groups whose members collaborate to achieve specific goals. | teams |
| Telepresence is a technology that allows a person to give the appearance of being present at a location other than his or her true physical location. | telepresence |
| Computerized systems that perform and record the daily routine transactions necessary to conduct the businesss; they serve the organization's operational level. | transaction processing systems (TPS) |
| Is responsible for enterprise-wide governance and usage of information to maximize the value of the organizations data | Chief data officer (CDO) |
| What are the Four Major Functions of a Business? | Surrounding Product or Service: * Human resources * Finance and Accounting * Sales and marketing, *Manufacturing and Production. |
| What are the three business hierarchical levels in a firm? | Top to bottom. 1.Senior management 2.Middle management (Scientists and knowledge workers) 3. Operational Management (Production and service workers, data workers) |
| What are the roles of information systems in a business? | 1. Achieve operational excellence 2. Attain customer intimacy 3. Develop new products and services 4. Improve decision making 5. Achieve competitive advantage 6. Ensure survival |
| What is the Enterprise Application Architecture? | 1. Enterprise Systems *Supply Chain Management Systems *Customer Relationship Management Systems 2. Knowledge Management Systems * Human resources * Finance and Accounting * Sales and marketing, *Manufacturing and Production. |
| Why collaboration and teamwork are more important today? | 1. Changing nature of work. 2. Growth of professional work 3. Changing organization of the firm 4. Changing scope of the firm 5. Emphasis on innovation 6. Changing culture of work and business |
| Application of Social Business | 1. Social networks 2. Crowdsourcing 3. Social commerce 4. Social marketing |
| Business Benefits of Collaboration and Social Business | 1. Productivity 2. Quality 3. Innovation 4. Customer service 5. Financial performance |
| Enterprise Social Networking Software Capabilities | 1. Profiles 2. Content sharing 3. Feeds and notifications 4. Groups and team workspaces 5. Tagging and social bookmarking 6. Permission and privacy |
| Information Systems Services | 1. Computing services 2. Telecommunications services 3. Data management services 4. Application software services 5. Physical facilities management services 6. IT management services 7. IT standards services 8. IT research and development services |
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TroyIS3310
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