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BP Communication
Business Professional Communication
| Term | Definition |
|---|---|
| artifacts | items such as jewelery, tattoos, piercings, makeup, cologne, and eyeglasses that send nonverbal messages |
| channel | the means by which messages are sent |
| codes | primary categories of nonverbal communication |
| communication | the process of acting on information |
| communication apprehension | an individual's level of fear or anxiety associated with either real or anticipated communication with another person or persons |
| communication bravado | having a postive view of one's communication when in reality it's actually bad, leading to conflict and hurt feelings |
| communication rules | shared understanding of what communication means and what constitutes appropriate communication given the context |
| context | the location, space, and occasion where communication occurs |
| decode | when we make meaning out of verbal and non-verbal cues others send |
| encode | use of verbal and nonverbal cues to help others understand what we mean |
| environment | the constructed or natural surroundings that influence your communicative decisions, attitude, and mood |
| ethics | the discussion, determination and deliberation processes that attempt to decide what is right or wrong, what others should and should not do, and what is considered appropriate in our indiviudual, communal, and professional lives |
| ethical considerations | the variety of factors important for us to consider in any scenario in which we're making a decision, conducting an evaluation, or making a selection |
| ethical dilemmas | situations that do not seem to present clear choices between right and wrong or good or evil |
| external noise | outside distractions that interfere with the message |
| feedback | information or messages communicated between sender and receiver |
| haptics | the study of touch and human contact |
| human communication | the process of making sense of the world and sharing that sense with others by creating meaning through verbal and noverbal messages |
| internal noise | internal conditions or distractions that interfere with the message |
| interpersonal communication | the cocreation of meaning as people interact |
| kinesics | the study of human movement, gestures, and posture |
| message | the information or feedback that is communicated |
| noise | external or internal disruption to the context |
| nonverbal communication | communication other than written or spoken language that creates meaning for someone |
| oculesics | the study of eye behavior |
| organizational values | specific prinicpals or guidelines such as safety, teamwork, intergrity, or owenership that are typically outlined in support of any given organizational mission or goal |
| physical appearance | the way our bodies and overall appearance communicate to others and impact our view of oursleves in personal and professional life |
| professional handshake | the essence of nonverbal communication in business situations that help make a good first impression |
| proxemics | how humans (and animals) create and use space and distanc, as well as how they behave to protect and defend that space |
| receiver | the listener who interprets the message |
| regulative rules | describe when, how, where, and with whom to talk about certain things |
| sender | person initiating the exchange |
| tone of the voice | non-technical term for all the elements that the human voice can produce and manipulate |
| values | moral principles or rules that determine ethical behaviors |
| verbal communication | the words we choose to use that are vocalized to convey the meaning of others |
| vocalics | the study of how people express themselves through their voices |
| constitutive rules | define what communication means by prompting us to count certain kinds of communication |
Created by:
pmarin
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