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MIS Chapter 2

QuestionAnswer
business process a series of tasks or steps designed to produce a product or service, (business system)
what are examples of a business system? inventory management, manufacturing processes, sales processes, customer support processes
what are the components of a business process? activities, resources, facilities, information,
activities (in business process) purely manual activities, automated/controlled by computers, or a combination of both
resources (in business process) items of value
facilities (in business cycle) structures used within the business process. ex. factories, pieces of equiptment, trucks
information (in business cycle) activities use info to determine how to transform the inputs they receive into the outputs they produce
Business Process Modelling Notation (BPMN) provides 2 graphical elements that can be used to document a process
Information knowledge derived from data, data presented in a meaningful context, processed data
data recorded facts or figures
processed data info is processed by summing, ordering, averaging, computing, or performing other similar operations
how do we get information? by doing something to data
Characteristics of good data accurate, timely, relevant, just barely sufficient, worth its cost
business process management a field of management that promotes the development of effective and efficient processes through improvement and innovation
automated system work done by ppl moved so computers do work now, moving work from the right side to the left side
how does IS help counter sales? cash registers and computers, full automating cashiers job reduces the training time
how does IS help support payment? mostly manual, designers chose to keep it manual bc exceptions make it complicated to make a system
what 3 levels do decisions occur at in organizations? operational, managerial, strategic
what are operational decisions? day-to-day activities, ex. should we extend credit to someone
what IS supports operational decisions transaction processing systems
what are managerial decisions? the allocation and utilization of resources, ex. how many engineers should we assign to a project?
what IS supports managerial decisions? management information systems
what are strategic decisions? broader organizational issues, ex. should we start a new product line?
what IS supports strategic decisions? executive information systems
what are the 2 decision processes? structures, unstructured
what is a structured decision process? an understood and accepted method for making the decision, ex. a standard method for allocating equipment to employees
what is a unstructured decision process? no agreed upon decision making method, ex. predicting the future depreciation of the economy or stock market
what decision process is used at operational levels? structured
what decision process is used at strategic levels? unstructured
what decision process is used at managerial levels? both structured and unstructured
what are the steps in the decision making process? intelligence gathering, alternatives formulation, choice, implementation, review
what is intelligence gathering in the decision making process? decision makers determine what's decided, what criteria would be, what data is available. ex of IS: email, word, presentation, data analysis IS
what is alternatives in the decision making process? the layout of various alternatives, ex of IS: communication applications
what is choice in the decision making process? selecting one, ex of IS: spreadsheet, financial modelling
what is implementation in the decision making process? making it so, ex of IS: communication applications
what is review in the decision making process? reviewing the results of the decision, may lead to another decision, ex of IS: communications applications, query and reporting, spread sheets
communications applications email, video-conferencing, presentation ect.
Created by: alyshabennett
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