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Chapter 13

Interpersonal Communication

QuestionAnswer
Factors of influenced Perceptions, experience, physical and mental health, emotions, values, beliefs and cultural influences, gender, and age
Levels of communications interpersonal, verbal, professional, non- verbal
communication methods active listening, paraphrasing, empathetic listening, asking closed questions, asking open-ended questions, clarifying, focusing
Closed questions focus on specific information
Open-ended questions invite a person to share thoughts, feelings, and or ideas
Communication Barriers Interrupting, answering your own questions, giving advice, minimizing problems, using patronizing language, and failing to listen
During an exchange of information, a message is sent from a sender to a receiver
Focusing is a useful communication tool when A person id rambling
which statement will promote communication I see you are upset. do you want to talk about this
which is a barrier to communication interrupting and giving advice
Created by: mackenziemarie21
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