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Ch 5
| Term | Definition |
|---|---|
| Listening | Complex process of selecting, attending to, creating meaning from, remembering, and responding to verbal and nonverbal messages. |
| Hearing | Physiological process of decoding sounds with vibrating your ear bones and reaching your eardrum. |
| Difference between listening and hearing | Listening requires that you are able to accurately interpret the messages expressed, where as hearing simply means the sound reached your ears. You just attend to it, understand it, remember it, and respond in order to confirm it occurred. |
| Parts of the listening process(5) | Selecting, attending, understanding, remembering, and responding |
| Selecting | process of choosing one sound as you sort through the sounds competing for your attention. |
| Attending | Focusing on a particular sound or message: the very heart of the listening process |
| Understanding and 3 step process | Process of assigning meaning to sounds 3 step process of how people understand: 1) relate to what they're hearing 2)Greater similarity between individuals, the greater the accuracy of understanding 3)You understand what you best experience |
| Remembering | Process of recalling information |
| Responding | Process of confirming you understand a message. Can be verbal or nonverbal. |
| Conversational narcissim | A focus on a personal agenda and self-absorption rather than on the needs and ideas of others |
| Selective Listening | Letting pre-formed biases, prejudices, expectations, and stereotypes cause us to hear what we want to hear, instead of listening to what a speaker actually said. |
| Emotional noise | Form of communication interference caused by emotional arousal |
| Ambush listener | Person who is overly critical and judgmental when listening to others |
| Information overload | The many ways information comes at us in our technology rich age reduces our listening effectiveness. IE: Ipads, mp3s, ipods, ect. |
| Elements of empathetic listening | Social decentering and empathizing |
| Social decentering | Cognitive process in which we take into account another person's thoughts, feelings, values, background, and perspective |
| Empathizing | Having an emotional reaction that is similar to the reaction being experienced by another person: feeling what another person is feeling |
| Active listening | Process of being physically and mentally engaged in the listening process and letting the listener know that you're engaged |
| Importance of active listening(components) | Internal component- critical thinking and questioning to relate the information to something you already know(helps you) External component- verbal and visiual cues you give to the other person so they know you're listening |
| Listener apprehension | The fear of misunderstanding, misinterpreting, or being unable to adjust to the spoken messages of others. |
| Barriers to listening(5) | Conversational narcissism, selective listening, emotional noise, ambush listener, listener apprehension |
Created by:
samm3antha