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Essentials (220-601)
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| Question | Answer |
|---|---|
| What do the following have in common? Bus-star-ring-mesh-hydridA. They are topologiesB. They are cable typesC. They are security codes for networks hydrid | A. They are topologies |
| The boot process for a Windows XP Professionalsystem fails to a blue screen with an error message. Where on the Internet is the MOST likely place to find information specific to thiserror?A. Microsoft knowledge baseB. Internet chat roomC. Internet search | A. Microsoft knowledge base |
| On a SCSI system you need to have both ends of the bus terminated.A. TrueB. False | A. True |
| When discussing motherboards, characteristics like size and format refer to? A. Its capacityB. Its form factorC. Its importanceD. Its density | |
| Whic video technology supports a resolution of1,024x768 and 256 colors?A. SVGAB. XGAC. VGAD. CGA | B. XGA |
| The floppy controller is assigned to which IRQ?A. IRQ 4 B. IRQ 6 C. IRQ 7 D. IRQ 8 | B. IRQ 6 |
| What do the following have in common?PGA, SECC, OOI, PPGAA. They are processor form factorsB. They are expansion slot typesC. They are memory types | A. They are processor form factors |
| Which RAID level is characterized below?• Similar to RAID level 3, except the parity information isspread across all drives.• Minimum of 3 disks required• Striping with parity• Fault tolerantA. RAID level 0B. RAID level 1C. RAID level 2D. RAID level 3E. R | F. RAID level 5 |
| PCI is short for?A. Peripheral component interconnectB. Petite component interconnectC. Provisional component interconnect | A. Peripheral component interconnect |
| Windows NT, 2000, 2003 Server, XP and Vista usewhich file system?A. FAT32B. NTFS | B. NTFS |
| A computer technician going to a client to repairtheir computer can also open up the monitor to find what the problem may be.A. TrueB. False | B. FalseMonitors are especially dangerous because they keep the charge and should be repaired by trained professionals |
| Which part(s) of the computer are more sensitive toESD?A. CPUB. RAMC. CaseD. Keyboard | A. CPUB. RAM |
| Where is the system BIOS located?A. In the master boot recordB. On RAMC. On a ROM chip soldered to the motherboardD. Inside the power supply | C. On a ROM chip soldered to the motherboard |
| Which of the following is the local user with theMOST authority on a computer running Windows XP?A. BCM userB. Power userC. Network Configuration OperatorD. Administrator | D. Administrator |
| What does a long repeating beep usually mean when booting a computer that is experiencing a failure?A. The video card needs to be replacedB. The RAM needs to be replacedC. The motherboard has failedD. The CPU is deadE. The system speaker is malfunctioning | B. The RAM needs to be replaced |
| Pin 1 on the IDE cable must plug into pin 1 on thehard drive. IDE cables are marked with a colored stripe (usually redor blue) on the pin 1 side of the cable. If you plug the cable inbackwards, hard drive will continuously spin, but will not able to commu | A. True |
| You computer isn't passing the POST test. You receive a beep code, but can't find any information as to what itmeans. Which of the following tools will be the most useful in solving the problem?A. Post CardB. MultimeterC. Protocol AnalyzerD. IC ROM Puller | A. Post Card |
| Which of the following modes will provide retrievalof a previous computing session with the least amount of boot-up time?A. ShutdownB. HibernateC. StandbyD. Restart | C. Standby |
| You are working on the inside of a pc. You take a part out knowing you won’t be using it anymore but the part worksand you want to store it. Where would you put it?A. In the box it came inB. In an anti-static bagC. Wrap it up in newspaper | B. In an anti-static bag |
| You can use a repeater to extend the signal of network segments. They are cheap and work well as a permanent solution. Their advantage is also that you can connect dissimilarnetworks together.A. TrueB. False | B. FalseAlthough repeaters do extend the signal of network segments, and are a cheap solution, the solution is only a temporary fix. You cannot connect disimilar networks – the networks have to be the same and they repeat whatever they hear, even noise wh |
| PCI supports which data paths?A. 32-bit and 64-bitB. 16-bit and 32-bitC. 8-bit and 16-bit | A. 32-bit and 64-bit |
| A USB B connector is at the back of your computerwhere you will attach a USB device.A. TrueB. False | B. FalseA USB B connector is on the other end, on the device, not on the computer. |
| Which layer of the OSI model is responsible for thelogical MAC addressing?A. Physical layerB. Data link layerC. Presentation layerD. Transport layerE. Physical layer | B. Data link layer |
| In which network device does it receive a signal onone port and sends it out on all ports?A. BridgeB. HubC. Switch | B. Hub |
| The ISA bus speed is:A. 8.33 MHzB. 9.42 MHzC. 93 MHz | A. 8.33 MHz |
| Which of the following provides for fastercommunication speeds between hard drive and motherboard?A. ATAB. Serial ATA | B. Serial ATA |
| In which type of memory is the BIOS stored?A. ROMB. DRAMC. SRAM | A. ROM |
| Which motherboard socket type is used for Pentium 2?A. Slot 1B. Socket 423C. Socket 478D. Socket A | A. Slot 1 |
| Which provides the backbone of communication between all devices installed on a computer?A. MotherboardB. The busC. The AGP slot | A. Motherboard |
| SCSI stands for?A. Simple Components Systems InterfaceB. System Components Simple InterfaceC. Small Computers System Interface | C. Small Computers System Interface |
| Incidence reporting refers to:A. Computer securityB. Computer upgradingC. Computer repair | A. Computer security |
| Which kind of partition does the below describe?These partitions are extra partitions made from the extended partitionA. ActiveB. PrimaryC. ExtendedD. Logical | D. Logical |
| Throttling is the utilization of otherwise idleexecution units to improve the over all reaction and response timeof the CPU.A. TrueB. False | B. FalseHyper-threading is the utilization of otherwise idle execution units toimprove the over all reaction and response time of the CPU |
| The Network Configuration Operator is the localuser with the most authority on a computer running Windows XP.A. TrueB. False | B. FalseThe Administrator is the local user with the most authority on a computer running Windows XP. |
| How many hard drives can a system with 2 IDE controllers have?A. 1B. 2C. 3D. 4 | D. 4 |
| The Intel Pentium 4 introduced hyperthreadingwhich allows each pipeline to run more than one thread at a time.A. TrueB. False | A. True |
| What is a dual core processor? [Select the bestanswer]A. A motherboard that supports 2 processorsB. A processor that uses 2 L2 cachesC. Two processors combined together into a single CPUD. A processor that utilizes 2 L1 caches | C. Two processors combined together into a single CPU |
| Each cylinder is divided into sectors that are 512Kin size.A. TrueB. False | A. True |
| USB is a high-speed I/O bus that supports the daisy chaining of devices(up to 127).A. TrueB. False | A. True |
| Which of the following is not a magnetic storage device?A. Tape DriveB. Floppy driveC. Hard DriveD. CD-ROM | D. CD-ROM |
| Which of the following is another name for a CPU(Central Processing Unit)?A. MiniprocessorB. MicroprocessorC. MonoprocessorD. Internal Data Unit (IDU) | B. Microprocessor |
| An older printer is connected to a computer usinga parallel port. Which of the following connectors is MOST likely used on the computer's parallel port?A. DB-50 connectorB. DB-25 pin connectorC. DB-9 pin connectorD. DB-37 connector | B. DB-25 pin connector |
| Which System Bus Architecture does this describe?“High speed point-to-point for attaching a graphics card to a computer’s motherboard”A. PCI Bus MasteringB. PCI Hot SwapC. Hierarchical PCI BusD. Peer PCI BusE. I20-Intelligent Input-OutputF. AGP | F. AGP |
| SODIMMs come in ________ pin and _____ pin configurations.A. 144B. 72C. 168D. 30 | A. 144B. 72 |
| Which of the following will happen when a user plugs a third-party adapter which outputs alternating current (AC) directly into a laptop?A. The laptop will start in Safe Mode.B. The laptop will start, however it will not charge the battery.C. The laptop p | D. The laptop components will be damaged |
| The small size of the SO DIMMs makes them excellent for laptop computers.A. TrueB. False | A. True |
| A jumper that is closed (has a jumper on the pins) is considered to be on.A. TrueB. False | A. True |
| You are building a computer that will contain 2 hard drives and a CDROM, all of which are EIDE devices. You have 2EIDE connections on the motherboard. Which of the following configurations will work?A. Hard drives 1 and 2 connected to ID1 and both set as | C. Hard drives 1 and 2 connected to ID1 with hard drive 1 set as master and hard drive 2 set as slave. |
| The BIOS looks for boot information that is contained in file called __________ at the first sector on the disk.A. Boot.iniB. Autoexec.batC. Config.sysD. The master boot record | D. The master boot record |
| Processor manufacturers guarantee their processors at a rated clock speed and even when you run the processor at a faster rate.A. TrueB. False | B. FalseProcessor manufacturers guarantee their processors at a rated clock speed. However, at your own risk, you can run the processor at a faster rate. |
| What is the common ID number assigned to the host SCSI adapter in a PC?A. 11B. 7C. 9D. 8 | B. 7 |
| A user reports an issue that does not occur while the technician is onsite. Which of the following actions should the technician perform while trouble-shooting this issue with the user?A. Ask the user which web sites they have been viewing.B. Tell the use | C. Ask the user a series of questions designed to narrow the scope of the problem |
| Which is the greatest killer of pcs?A. Electrostatic charge (ESD)B. Electromagnetic charge (ESD)C. Electrostatic discharge (ESD) | C. Electrostatic discharge (ESD) |
| Which interrupt does the real-time clock use?A. 7B. 8C. 9D. 10E. 12 | B. 8 |
| Which RAID level are we talking about here? Disk striping with error correction code stored as parity takes a striped array as in RAID 0, then adds a parity hard disk drive to the array. This parity information is vital if one drive fails. If a drive shou | D. RAID level 3 |
| Which of the below can be categorized as bus slots? Choose all that apply:A. PCIB. AGPC. PCI-E | A. PCIB. AGPC. PCI-E |
| Select which of the following information is found in CMOS…A. Memory informationB. DateC. TimeD. Hard drive informationE. All of the above | E. All of the above |
| A maximum of _________ IDE disk drives can be connected to each IDE/ATA controller.A. OneB. TwoC. ThreeD. Four | B. Two |
| Which chip technology does the following describe? “Is a designated set of smaller, faster memory units, utilized by the CPU to perform frequently utilized instructions faster”A. Hyper-threadingB. Dual-coreC. OverclockingD. Cache | C. Overclocking |
| The system timer is assigned to which IRQ?A. IRQ 0B. IRQ 1C. IRQ 3D. IRQ 4 | A. IRQ 0 |
| Serial ATA is backward compatible with the ATAform factor.A. True B. False | B. False |
| Is it ok to wipe down an LCD screen with a glass cleaner like windex?A. YesB. No | B. NoNo. LCD screens should be wiped off only with a damp cloth or a LCD specific cleaning material. |
| A storage device is any component your computer uses to permanently store information.A. TrueB. False | A. True |
| Parity is error correcting. It corrects errors at the point of transmission.A. TrueB. False | B. False |
| DIMMS use what number of pins?A. 168B. 144C. 165 | A. 168 |
| RIMM memory contains how many pins?A. 76B. 184C. 340 | B. 184 |
| Which type of memory is used for cache?A. DRAMB. SRAMC. ROM | B. SRAM |
| The software you will find in Read-Only-Memory (ROM) is:A. HardwareB. FreewareC. Firmware | C. Firmware |
| Which type of memory is used in laptops?A. SoDIMMB. DIMMC. SIMM | A. SoDIMM |
| Which features are a must on laptop motherboards and processors?A. CPU ThrottlingB. Power ManagementC. Wi-FiD. All the above | D. All the above |
| Which layer of the OSI model is responsible for providing services like file services?A. Application layerB. Presentation layerC. Session layerD. Transport layer | A. Application layer |
| Double Data Rate SDRAM (DD2 SDRAM) is _________ __________ SDRAM.A. Doubled speededB. Clock doubledC. Faster cycled | B. clock doubled |
| This type of ram is more expensive and slower.A. ECC RAMB. Non-ECC RAM | A. ECC RAM |
| Which video technology supports a resolution of1,024x768 and 16 colors?A. SVGAB. XGAC. VGA | A. SVGA |
| Which layer of the OSI model is responsible for creating and maintaining communications?A. Application layerB. Presentation layerC. Session layerD. Transport layer | C. Session layer |
| The secondary hard disk controller is assigned to which IRQ?A. IRQ 12B. IRQ 13C. IRQ 14D. IRQ 15 | D. IRQ 15 |
| The soundcard or NIC is assigned to which IRQ?A. IRQ 10B. IRQ 12C. IRQ 13 | A. IRQ 10 |
| The primary hard disk controller board is assignedto which IRQ?A. IRQ 12B. IRQ 13C. IRQ 14D. IRQ 15 | C. IRQ 14 |
| From where would you access the paging file?A. My computer –properties – General tab – settings – Visual Effects– Virtual Memory then Change buttonB. My computer –properties – advanced tab – settings – Advanced tab - Virtual Memory then Change buttonC. My | B. My computer –properties – advanced tab – settings – Advanced tab - Virtual Memory then Change button |
| Virtual Memory helps the CPU extend its capacity thus allowing you to load more programs than what the CPU alone could handle.A. TrueB. False | A. True |
| Which of the following is the correct order for the diagnostic and troubleshooting procedures?A. Test componentsIdentify the problemAnalyze the problemEvaluate the resultsDocument the resultsB. Identify the problemAnalyze the problemTest componentsEvaluat | B. Identify the problemAnalyze the problemTest componentsEvaluate the resultsDocument the results |
| Which kind of partition does the below describe?A partition that can be actively booted to is called ______.A. ActiveB. PrimaryC. ExtendedD. Logical | A. Active |
| What two types of expansion slots are found on all modern motherboards? What is a third, older type that might or might not also be present? | PCI and AGP. The third type is ISA |
| Name three features that distinguish an ATX motherboard from an AT motherboard. | Possible answers include: (1) position of CPU, (2) expansion slot orientation, (3) built-in ports on the side, (4) one-piece power supply connector, (5) physical size and shape of the motherboard, and (6) type of keyboard connector |
| What are PGA and SECC? Which of those types is the Socket 423 used with the Pentium 4? | They are the two types of slots/sockets for CPUs in motherboards. PGA is the type with a grid of holes into which pins fit on a flat chip. SECC is the type that accepts a circuit board surrounded by a cartridge. Whenever you see socket in the name, it’s a |
| What voltages does a typical power supply provide to the motherboard? | +5V, -5V, +12V, and -12V for all power supplies, plus +3.3V for an ATX power supply. |
| On modern systems, what is the relationship between a CPU’s internal and external speeds? | The internal speed is a multiple of the external speed. |
| Which cache is also known as the back-side cache? | The L2 cache |
| What is the purpose of a VRM on a motherboard? | To provide different voltages for different CPUs |
| What is the purpose of a parity bit on a SIMM? | Error correction |
| Would the POST test identify a problem with RAM? | Yes. One of the components the POST checks is the RAM. |
| If a legacy serial port is physically fine but does not show up in Windows’ Device Manager, how might you enable it? | It may be disabled in BIOS Setup; try enabling it there. |
| True or false: Because of the way the screen is refreshed, you typically cannot run LCD projectors, LCD panels, or other similar devices from passive matrix laptops | True. Because of the way the screen is refreshed, you typically cannot run LCD projectors, LCD panels, or other similar devices from passive matrix laptops. |
| What is the resolution for XGA? | XGA is a 1024×768 resolution. |
| What is the aspect ratio of WUGA? | WUGA has a 16:10 screen aspect ratio. |
| What is cold docking? | Cold docking means the laptop must be turned off and back on for a change to be recognized. |
| What type of battery is lightweight and has a long life, and is not subject to problems with partial draining and recharging? | Lithium Ion batteries are lightweight and have a long life, plus they are not subject to problems with partial draining and recharging. They tend to be more expensive than NiCad or NiMH, however. |
| Which type of PCMCIA card is the thickest? | Type III cards are up to 10.5mm thick and are not commonly used. |
| How many volts does Mini PCI operate at? | Mini PCI operates at only 3.3 volts. |
| True or false: Batteries are hot-pluggable. | True. Batteries are hot-pluggable, so you do not have to shut down in order to remove one. |
| True or false: FireWire devices are hot-pluggable. | True. FireWire and USB devices are hot-pluggable. |
| True or false: To clean a monitor screen, you should use glass cleaner designed specifically for monitors, and a soft cloth. | True. To clean a monitor screen, use glass cleaner designed specifically for monitors, and a soft cloth. |
| True or false: Windows XP does not support FAT32. | False: Windows XP supports FAT32 as well as NTFS. |
| With what Windows feature is a paging file associated? | Virtual memory creates a paging file, or swap file, and then moves data into and out of RAM to it. |
| What is another name for the System Tray? | Microsoft uses the terms System Tray and Notification Area roughly synonymously to refer to the area where the clock and the icons for running background programs appear. |
| To display a command-line interface in Windows XP, what would you execute from the Run command? | In Windows 2000 or XP, you use CMD |
| What files does Windows 2000/XP use to hold the Registry settings? | Windows 2000 and XP use SAM, SECURITY, SOFTWARE, SYSTEM, and DEFAULT |
| To select all files that have exactly four letters in their name and an extension that begins with D, what file specification would you use? | You would use ????.D*. The four letters in the name are represented by ????. The extens ion D* refers to any extension as long as it begins with D. |
| Which type of disk must be partitioned prior to formatting? | Hard disks must be partitioned; removable disks such as CDs and floppies do not need this step. |
| Which version(s) of Windows supports NTFS encryption on NTFS5 drives? | NTFS5 is used only with Windows 2000/XP. |
| What utility is a Windows 2000/XP graphical utility for finding and fixing logical errors in the FAT? | Check Disk is a Windows 2000/XP graphical utility for finding and fixing logical errors in the FAT. |
| Which Windows application most resembles the MS-DOS application EDIT? | EDIT is a plain-text editor, so the answer is Notepad. |
| Give two examples of line printers. | Ink-jet, dot matrix |
| What advantage does dot matrix have over other printer technologies? | The ability to print on multipart forms |
| What is the purpose of the primary corona in the laser printing process? | It applies a uniform negative charge to the drum. |
| List the six steps in the laser printing process in the correct order. | Cleaning, conditioning, writing, developing, transferring, fusing |
| If there is loose toner on the paper after a laser print, which part is defective?A. CoronaB. FuserC. DrumD. Duplexer | B. Fuser |
| What are some advantages of USB as a printer interface, as opposed to legacy parallel? | USB is fully plug-and-play, it allows several printers to be connected at once without adding additional ports or using up additional system resources, and it is faster. |
| What do you need to do if there are stripes on an ink-jet printout? | Clean the ink jets; one or more is clogged. |
| True or false: A laser printer that prints a completely black page may be suffering from a nonfunctioning fuser | False. A completely black page results from the primary (charging) corona malfunctioning. |
| Why should you not use transparency film designed for an ink-jet printer in a laser printer? | Because the laser printer’s fuser will melt it. |
| What is the most common cause of small marks or defects in the same spot on every page of a laser printer’s printout? | A scratch on the drum |
| What is the difference between full and half duplexing? | Duplexing is the means by which communication takes place. With full duplexing, everyone can send and receive at the same time. With half duplexing, communications travel in both directions but in only one direction at any given time |
| What is another name for a server-based network? | A server-based network is also known as a client/server network. |
| What is the difference between baseband and broadband? | With baseband, the entire medium’s capacity is used for one signal. The speed possibilities are thus increased because the entire channel is utilized. With broadband, the medium is used to carry multiple signals, but all unidirectionally |
| Which layer of the OSI model takes data from the upper layers and prepares it for sending across the Physical layer? | The Data Link layer takes data from the upper layers and prepares it for sending across the Physical layer. |
| At which layers of the OSI model does a gateway operate? | A gateway operates at the top four layers: Application, Presentation, Session, and Transport. |
| What is the term for the rules that govern the communications between network hosts called? | A protocol is a set of rules that governs the communications between the hosts. |
| Which Microsoft protocol is compatible with IPX/SPX? | The NWLINK protocol, from Microsoft, is compatible with IPX/SPX—a proprietary protocol from Novell. |
| Which type of server translates host names to IP addresses? | A Domain Name Service (DNS) server translates host names to IP addresses. |
| What is the default subnet value for a host with a Class B address? | The default subnet value for a host with a Class B address is 255.255.0.0. |
| What is BlueTooth? | BlueTooth is an infrared wireless standard that uses light rather than radio waves. |
| What is physical security? | Physical security is primarily concerned with the loss or theft of physical assets. This would include theft, fire, and other acts that physically deny a service or information to the organization. |
| What does Kerberos use to authenticate a principal? | Kerberos uses a Key Distribution Center to authenticate a principle. The KDC provides a credential that can be used by all Kerberos-enabled servers and applications |
| Which authentication method sends a challenge to the client that is encrypted and then sent back to the server? | Challenge Handshake Authentication Protocol (CHAP) sends a challenge to the originating client. This challenge is sent back to the server, and the encryption results are compared. If the challenge is successful, the client is logged on |
| Which type of authentication method uses more than one authentication process for a logon? | A multifactor authentication process uses two or more processes for logon. A two-factor method might use smart cards and biometrics for logon. |
| What type of technology relies on a physical characteristic of the user to verify identity? | Biometric technologies rely on a physical characteristic of the user to verify identity. Biometric devices typically use either a hand pattern or a retinal scan to accomplish this. |
| In which type of attack does someone try to con your organization into revealing account and password information? | Someone trying to con your organization into revealing account and password information is launching a social-engineering attack |
| What type of malicious code attempts to replicate using whatever means are available? | A worm is a type of malicious code that attempts to replicate using whatever means are available. |
| Which type of malware enters the system along with a legitimate program? | A Trojan horse enters with a legitimate program to accomplish its evil deeds. |
| What could be one cause of unusual activity on the system disk when no user is accessing the system? | A symptom of many viruses is unusual activity on the system disk. This is caused by the virus spreading to other files on your system. |
| What do packet filters prevent? | Packet filters prevent unauthorized packets from entering or leaving a network. Packet filters are a type of firewall that block specified port traffic. |
| From which government agency can you find Material Safety Data Sheets? | The EPA (Environmental Protection Agency) keeps a copy of Material Safety Data Sheets. |
| What is the environmentally unfriendly part of laser printers? | Toner. You must be careful not to spill it and to send used cartridges to recycling centers |
| True or false: An ESD strap should connect to the ground of an electrical outlet. | True. An ESD strap should connect to the ground of an electrical outlet. |
| What is the danger to humans when disassembling and working on a monitor? | A high-voltage capacitor inside the monitor retains a charge even long after the monitor has been unplugged. |
| What type of fire extinguisher is appropriate for electrical fires? | Class C. |
| True or false: ESD occurs when two objects of unequal electrical charge touch, with the object of higher charge passing some of its voltage to the object of lower charge. | True. |
| Given that static electricity can exceed 10,000 volts, why does it not electrocute you? | Low current (amps). |
| As room humidity goes up, what happens to the potential for ESD damage? | It decreases. |
| True or false: A CRT should not be thrown in a landfill because it contains lead and nickel. | False. A CRT is not landfill-safe, but not because of nickel or lead. Instead, it’s due to the phosphors on the glass and the CRT’s large size and hollow center. |
| What is the name of the document that contains information about handling and disposal of a potentially hazardous item? | Material Safety Data Sheet (MSDS). |
| A customer is trying to explain a problem to you when you arrive on site, but you cannot understand their dialect. What should you do? | You should see if another person can be found on site who is capable of helping with the translation. They will likely be familiar with the user and know about the issues they are discussing. |
| A customer becomes physically abusive by pushing you. What should you do? | You should try to calm the individual and explain that their anger isn’t helping the situation. If you cannot calm them down and create a secure environment, you should leave the premises. |
| A customer tells you that they are really glad to see you and not Tony—the tech they had last time, whom they describe as a real jerk. How should you respond? | You should thank the person for their confidence and support and then ask to see the system in question. Do not join in the discussion of the other co-worker or give them reason to later quote you in any discussion of this individual or their abilities. |
| A user in the next department has been on the phone with you for 30 minutes describing their desktop problem. No matter how many times you explain it to them, they do not understand what you are saying. What should you do? | Given the close proximity of the user in question, you should visit their machine and solve the problem from there. Not only is it easier to solve the issue when you are sitting at the machine, but it will save time as well. |
| A customer complains that the printer on system A no longer prints after you were there working on system B. What should you do? | Ask questions about the connections/network between A and B. Ask about the similarities and differences between the two. It will serve no purpose for you to become defensive. Once you have collected information, you can approach troubleshooting the proble |
| While troubleshooting a customer’s LAN, you determine the server must be rebooted. This will affect over a dozen current users. What should you do? | A message should be sent to all users notifying them that the system will be going down and giving an estimate of how long the users will be affected. The estimate should include time to address any other issues that you fear may crop up. |
| A customer complains that he cannot print to the workgroup laser printer. What should be the first question you ask? | One of the first questions you should ask the user is if they have ever printed to that printer. This can then be followed up with questions as to how recently they did so and what has changed since then. |
| A customer states that they may need to reach you quickly for troubleshooting a mission-critical application, and asks for your pager number. What should you do? | You should adhere to policies of the company you work for on this matter. Some companies do not mind customers having the pager number for a technician, whereas others want all calls to come to a central location so the calls can be processed more efficie |
| Which act gives law enforcement the right to gain access to encryption keys and cryptography methods? | The Cyberspace Electronic Security Act (CESA) gives law enforcement the right to gain access to encryption keys and cryptography methods. |
| Which act gives the United States government extreme latitude in pursuing criminals who commit terrorist acts? | The Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism (USA PATRIOT) Act of 2001 gives the United States government extreme latitude in pursuing criminals who commit terrorist acts. The definition |
| What are the two commands for invoking the help system from the command line? | help CommandNameCommandName ./? |
| What is the command for invoking a text editor from the command line? | edit FileName |
| What is the command for suppressing the display of commands in a batch file? | @echo off |
| What is the correct sequence for the Electrophotographic (EP) print process?A. cleaning, charging, writing, developing, transferring, fusingB. developing, charging, cleaning, fusing, writing, transferringC. developing, writing, transferring, fusing, charg | A. cleaning, charging, writing, developing, transferring, fusing |
| Which ends of a SCSI bus need to be terminated?A. Both endsB. The front endC. The end of the chain | A. Both ends |
| How many characters does a MAC address contain?A. 12B. 16C. 21D. 32 | A. 12 |
| What memory type and method is characterized below?Divides memory into multiple sections for CPU access and reduces the delay involved for the wait states. Slowers memory may use this technology to "catch up".A. ECCB. EDOC. ATAD. Memory Interleaving | D. Memory Interleaving |
| The Intel Xeon processor primarily uses which processor form factor?A. PPGAB. PGAC. SEP | B. PGA |
| When you add more cycles to a CPU clock in order to run cheaper CPU's faster than the manufacturer designed them to run, you are doing what?A. SetspeedingB. ThrottlingC. HyperthreadingD. CPU OverrunningE. Overclocking | E. Overclocking |
| Regarding memory addresses, what does a device driver do to help out the CPU?A. It tells the CPU which memory block to put aside for the exclusive use of the device.B. It tells the CPU if the device is performing an action. | A. It tells the CPU which memory block to put aside for the exclusive use of the device. |
| Which motherboard socket type is used for Pentium 3 processors?A. Socket 423B. Slot 1C. Socket AD. Socket 478E. Slot A | B. Slot 1 |
| Which motherboard socket type is used for AMD Athlon processors?A. Socket 423B. Slot 1C. Socket AD. Socket 478E. Slot A | E. Slot A |
| Which is the mostly widely used communications protocol?A. IPX/SPXB. TCP/IPC. NetBEUI | B. TCP/IP |
| Ragarding RAID, disk duplexing requires 2 disks and _______ controllers>A. 1B. 2C. 3D. 4 | B. 2 |
| INtel Celeron, Pentium 3 (with 370 pins) and the Pentium 4 (478 pins) use which processor form factor?A. Socket 423B. Slot 1C. Socket AD. PC-PGA2E. Slot A | D. PC-PGA2 |
| Which layer of the OSI model is responsible for providing reliable end to end communications?A. Application layerB. Presentation layerC. Session layerD. Transport layer | D. Transport layer |
| Which category of the IEEE standard describes Token Ring?A. IEEE 802.4B. IEEE 802.3C. IEEE 802.4D. IEEE 802.5 | D. IEEE 802.5 |
| Parity is:A. Error checkingB. Error creatingC. Error recoveryD. Error discovery | A. Error checking |
| If two devices are set to the same DMA channel, will they work?A. YesB. No | B. No |
| Of the two types of cache memory, which is off-chip?A. L1B. L2 | B. L2 |
| On heavily used computers, how often should you run the defragmenter?A. At least once a dayB. At least once a weekC. At least once a monthD. At least once a year | B. At least once a week |
| What is the maximum single file size on a FAT32 file system?A. 2 GBB. 4 GBC. 12 GBD. 16 GBE. 32 GB | B. 4 GB |
| What best described bus mastering?A. Allows the CPU to send a signal to a particular I/O addressB. Device bypasses CPU to write directly to memoryC. Enables a device to write directly to another device | C. Enables a device to write directly to another device |
| Which system management tool can be used to view installed hardware device drivers and check for driver problems?A. Device managerB. Task managerC. Msconfig.exe | A. Device manager |
| What is the standard speed of the PCI bus?A. 11 MHzB. 33 MHzC. 66 MHz | What is the standard speed of the PCI bus?A. 11 MHzB. 33 MHzC. 66 MHz |
| A technician wants to install a sound card into a PC. The sound card is not plug-and-play–compliant. What two settings will the technician need to configure?A. MIDIB. IRQC. IP addressD. MAC addressE. I/O address | B and E. A legacy sound card requires its resources to be set manually. This includes the IRQ, the I/O address, the DMA, and most likely the MIDI port address. |
| How many USB devices can be daisy chained?A. 127B. 63C. 31D. 15E. 4 | A. 127USB devices can be connected together, in theory. The true amount depends on the specific devices being connected. Some devices will require more or less bandwidth than others, so the actual number may vary. |
| Plenum-grade cable is used in drop ceiling because _______________.A. Standard cable contains PVCB. UTP cables are more prone to EMIC. Plenums cause attenuationD. UTP cables are prone to ESD | A. Standard cable contains PVCPlenum-grade cable does not contain PVC, or Polyvinyl Chloride. The PVC can emit poisonous fumes in the event of a fire. |
| A technician powers on a computer but there is no beep at startup. What is the most likely problem?A. Power supply is badB. Floppy drive is badC. Controller card is badD. System board failureE. There is no problem; no beep should happen at startup | A. Power supply is bad |
| A terminator does what in a SCSI chain?A. Allows each device to have a unique IDB. Allows each device to have its own channelC. Allows each device to speak independently of the other devicesD. Allows the signal to stay on the SCSI bus | D. Allows the signal to stay on the SCSI busA SCSI chain is terminated so that the signal will end down the SCSI chain. This allows the PC to communicate with each device by sending a signal through the SCSI chain for a device with a specific SCSI ID. |
| What component within a printer charges the paper so that the toner will be attracted to the printing area?A. LaserB. Print drumC. Transfer corona wireD. FuserE. Feed rollers | C. Transfer corona wireThe transfer corona wire charges the paper with a positive charge. The toner on the print drum has been charged with a negative charge. The toner is then attracted to the positive paper in the shape of the images being printed. As t |
| What type of connection does CAT5 UTP cable use?A. RJ-11B. RJ-24C. RJ-45D. RJ-AU | C. RJ-45 |
| What is significant about token ring networks?A. No hub is required.B. There is an unlimited number of clients per ring.C. Each client speaks only when the token is passed to them.D. A client passes its messages through a token.E. The network isn't really | C. Each client speaks only when the token is passed to them.A token ring network is a network in a logical ring. Each client speaks only when the token is passed to it. Each client has an equal amount of time to speak on the network. |
| What address is the loopback host?A. 127.0.0.0B. 127.0.0.1C. 192.168.127.1D. 255.255.255.255E. 255.0.0.1 | B. 127.0.0.1 |
| When combining shared permissions with NTFS permissions, what security method will be enforced when accessing the resource on the network?A. The share permission onlyB. The NTFS permission onlyC. The more restrictive of the twoD. The less restrictive of t | C. The more restrictive of the two |
| What protocol is not routable?A. TCP/IPB. IPX/SPXC. NetBEUID. UDP | C. NetBEUI |
| Which operating system runs only on Apple Computers?A. WindowsB. MacintoshC. Linux | B. Macintosh |
| Which feature restores the computer to a previous state without losing data?A. System restoreB. Stable operating system architectureC. Scalable memory | A. System restore |
| Which options are application failure reduction features? (Choose all that apply.)A. Two symmetric multiprocessorsB. Side-by-side DLLsC. 4 GB RAMD. Windows file protection and Windows installerE. Internet Explorer Add-on Manager | B. Side-by-side DLLsD. Windows file protection and Windows installerE. Internet Explorer Add-on Manager |
| Identify the features of a smart card. (Choose all that apply.)A. It allows single log-on to Windows 2000-based network resources.B. It supports credit card-sized cards with an embedded microchip.C. It can authenticate a user who is accessing a network.D. | B. It supports credit card-sized cards with an embedded microchip.C. It can authenticate a user who is accessing a network.E. It is supported by the Windows XP Professional edition. |
| Which feature allows a client operating system to be installed from across the network?A. Setup managerB. Remote operating system installationC. Multilingual support | B. Remote operating system installation |
| Which feature is used to recover from system failures? (Choose all that apply.)A. Safe Mode startup optionsB. MMCC. Recovery console | A. Safe Mode startup optionsC. Recovery console |
| Which feature enables users to configure their own network connections?A. Network Setup WizardB. Home networkingC. Network bridge | A. Network Setup Wizard |
| Which option divides the hard disk into usable storage spaces?A. FilesB. FoldersC. DirectoriesD. Partitions | D. Partitions |
| Which options are switches of the cmd command? (Choose all that apply.)A. /e:nnnnB. drive:pathC. /pD. deviceE. /c string | A. /e:nnnnC. /pE. /c string |
| Identify the correct order of the steps to be performed for creating a directory. (Choose all that apply.)A. Type the name of the new folder and press Enter.B. Click Start and point to All Programs, point to Accessories, and click Windows Explorer.C. Sele | A. Type the name of the new folder and press Enter.C. Select the required drive or folder and select a file.E. Click File, point to New and click Folder. |
| Which options are the attributes of files? (Choose all that apply.)A. Read-onlyB. Full controlC. ModifyD. SystemE. Hidden | A. Read-onlyD. SystemE. Hidden |
| Which of the following options are the features of the Write folder permission? (Choose all that apply.)A. Allows users to view the attributes assigned to the folderB. Allows users to change the attributes assigned to the folderC. Allows users to view the | B. Allows users to change the attributes assigned to the folderC. Allows users to view the owner of the folderE. Allows users to create subfolders within the folder |
| Which options are the features of Internet Explorer Add-on Manager? (Choos eall that apply.)A. It either permits or disables the add-ons.B. It allows multiple versions of individual Windows components to be installed.C. It enhances security and reduces th | A. It either permits or disables the add-ons.C. It enhances security and reduces the potential for crashes.D. It is supported by the Windows XP Professional edition. |
| Which MS-DOS command is used to change the current directory?A. dirB. cdC. mdD. rd | B. cd |
| Which options are the features of text files? (Choose all that apply.)A. Files are usually in the ASCII format and can be read by humans.B. Files can be read by using a text editor.C. Files include data files.D. Files can be read by your computer.E. Files | A. Files are usually in the ASCII format and can be read by humans.B. Files can be read by using a text editor.C. Files include data files. |
| Which of the following options are the features of the Modify NTFS file permission? (Choose all that apply.)A. Allows users to modify the fileB. Allows users to take ownership of the fileC. Allows users to delete the fileD. Allows users to complete tasks | A. Allows users to modify the fileC. Allows users to delete the fileD. Allows users to complete tasks assigned with Read and Execute and Write file permissions |
| Which option is the function of the drive:path parameter of the dir command?A. Lists the contents of the specified drive and directoryB. Lists the contents one screen at a timeC. Lists the contents in the wide formatD. Controls the order in which the comm | A. Lists the contents of the specified drive and directory |
| Which option is the number of extension characters supported by the FAT16 file system?A. 8.3B. 0-3C. 0-255D. 256 | B. 0-3 |
| Which of the following options are file permissions? (Choose all that apply.)A. Read-onlyB. Full controlC. ModifyD. Read and executeE. Hidden | B. Full controlC. ModifyD. Read and execute |
| Which MS-DOS command starts an instance of the MS-DOS command interpreter?A. dirB. cdC. cmdD. rd | C. cmd |
| Which versions of Windows support side-by-side DLL's?(Choose all that apply.)A. Windows 3.1B. Windows 95C. Windows 98D. Windows MEE. Windows XPF. Windows 2000 | E. Windows XPF. Windows 2000 |
| Which edition of Windows XP is geared towards the business user?A. Windows XP Media CenterB. Windows XP Home EditionC. Windows XP Professional | C. Windows XP Professional |
| Which are the features of scalable memory and processor support? (Choose all that apply.)A. It supports up to 4 GB of RAM.B. It reduces the number of scenarios that force users to reboot.C. Windows XP Professional and Windows 2000 Professional support it. | A. It supports up to 4 GB of RAM.C. Windows XP Professional and Windows 2000 Professional support it.E. It supports up to two symmetric multiprocessors. |
| Which of the following options is a feature of EFS?A. It manages various security resources with a single, unified GUI.B. It controls information that is sent and received from outside the network.C. It encrypts data to prevent unauthorized parties from c | C. It encrypts data to prevent unauthorized parties from changing or viewing it. |
| Which tool is used to clone computer configurations, systems, and applications?A. The system preparation toolB. The dynamic updates toolC. The Internet Explorer Administration Kit | A. The system preparation tool |
| Which feature protects the core system files from being overwritten during application installations?A. Side-by-side DLLsB. Windows file protectionC. Windows installer | B. Windows file protection |
| Which style or symbol indicates the use of optional parameters?A. BoldB. :C. ItalicD. / | C. Italic |
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