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CH 8-12 Fianl Review
Organizational Management
Question | Answer |
---|---|
This involves determining how many and what type of people are needed. | demand forecast |
This involves asking all applicants the same questions and comparing their responses to a standardized set of answers | structured interview |
This is the consistency of test scores over time and across alternative measurements. | reliability |
This way of evaluating employees focuses on outcomes only. | results evaluation |
This is the process of helping people who have been dismissed from the company regain employment elsewhere | outplacement |
This is a motivational theory that says lower-level needs supersede upper-level needs. | Maslow’s Hierarchy of Needs |
The Expectancy Theory of motivation focuses on effort to performance, instrumentality and _________ expectancies | valence |
This involves following a behavior with a positive consequence to reinforce that behavior | positive reinforcement |
The three theory bases of leadership are _________, behavior and __________ approaches. | trait and contingency |
These are the five types of power | legitimate, reward, coercive, referent and expert |
When individuals work harder in a group than when they are alone, this is the _____________ effect. We want this to happen, versus having a slacker – this is known as ______________. | social facilitation and social loafing |
This is a third-party who intervenes to help others manage their conflict | Mediator |
Team members who are __________ specialist have more advanced job-related skills and team members who develop and maintain team harmony are ____________ specialists. | task and team maintenance |
In this level of team building, group members jockey for positions of power and status, and conflicts arise | storming |
These are the different ways of dealing with conflict | Avoiding, Accommodating, Compromising, Collaborating and Competing |