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Term

self acceptance
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Communication Ferg

How to communicate in a business setting

TermDefinition
self acceptance being satisfied w/ youself, your vitures and vices, your abilities and limitations
responding feedback given to the speaker
waiting listener person who waits for cues to take over the speaking turn
active listening the process by which the listener expresses his/her understanding of the speakers total message, including the verbal/nonverbal clutter
preoccupied listening person who listens to other things at the same time
evaluating juding a message in some way
understanding learning what the speaker means
remembering remembering a message
self disclosure communicating info about yourself to another person
assertive behavior behavior that enables you to act in your own best interests w/out denying or infringing on the rights of others
self-esteem the value you place on yourself
indiscrimination a focus on classes of people and things w/out recognizing their uniqueness
self-concept feeling & thoughts about strenghts & weaknesses, abilities & limitations
communication communication is the exchange of information, thoughts, ideas, and feelings.
feedback method that can be used to determine if communication was successful and can be verbal and nonverbal.
listening paying attention to and making and effort to hear what the person is saying.
Communicate barrier something that gets in the way of clear communication.
culture consists of the values, beliefs, attitudes,and customs shared by a group of people and passed on from one generation to the next.
stereotype process of assuming that everyone in a particular group is that same.
empathy identification with and understanding of ,another's situation , feelings or motives
jargon specialized or technical language of trade, a profession, or a group of people.
verbal communication (spoken words) or written words.
nonverbal communication such as facial expressions, body language, gestures, eye contact and touch to convey messages or ideas.
sender individual who creates a message to convey information of an idea to another person.
message information, ideas, or thoughts.
receiver individual who receives that message from the sender.
Created by: rferguson124
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