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chapter 7 words

TermDefinition
Organizational Change Any alteration of an organization's people structure, or technology
Change Agents People who act as change catalysts and assume the responsibility for managing the change process
"Calm Waters" Metaphor of Change A description of organizational change that likens that change to a large ship making a predictable trip across a calm sea and experiencing an occasional storm
"White Water Rapids" Metaphor of Change A description of organizational change that likens that change to a small raft navigating a raging river
Organization Development Efforts that assist organizational members with a planned change by focusing on their attitudes and values
Survey Feedback A method of assessing employee's attitudes toward and perceptions of a change
Process Consultation Using outside consultants to asses organizational process such as workflow, informal intra-unit relationships, and formal commuication channels
Created by: marionflores
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