Save
Busy. Please wait.
Log in with Clever
or
show password
Forgot Password?
Don't have an account?  Sign up 
Sign up using Clever
or
Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account. Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't Know
Remaining cards (0)
Know
0:00
edit
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

2.09

9th Stack

TermDefinition
Benefits Advantages customers receive from using a product.
Close The point in the selling process at which the customer makes a favorable buying decision.
Discovering customer needs The phase of the selling process in which the salesperson determines what a customer needs/wants through the use of questioning and listening.
Establishing relationships The phase of the selling process which involves making initial contact with customers to create the right selling environment.
Features Facts or characteristics of a product.
Follow-up The determination of a customer's satisfaction with a good or service after a sales presentation regardless of whether or not a sale was made.
Need Something required or essential which is lacking.
Objection A point of difference between a customer and a salesperson that may prevent a sale; the customer's reason for not buying.
Preparing to sell The phase of the selling process in which the salesperson acquires knowledge about the product, generates and qualifies sales leads, and prepares the sales presentation.
Prescribing solutions The phase of the selling process in which the salesperson recommends specific goods or service which meet the customer's needs.
Product demonstration Actions of the salesperson in the sales presentation that show the product's features.
Reaching closure The phase of the selling process in which the salesperson addresses customer objections and asks the customer to buy.
Reaffirming the buyer-seller relationship The phase of the selling process which requires the salesperson to utilize techniques to follow up a sale to increase the customer's confidence in the buying decision.
Sales lead genration The act of finding potential customers.
Sales lead qualification The act of determining if a potential customer has the interest, ability, and authority to buy a product.
Sales prsentation The sales procedure in which the salesperson shows the customer the benefits of the product's features; includes the sales talk and the product demonstration.
Selling process A systematic approach to selling that consists of a sequence of selling phases intended to assist salespeople in achieving their goal of making a sale.
Suggestion selling A sales technique in which the salesperson attempts to increase the customer's purchase by recommending additional items after the original decision to buy has been made.
Created by: ZLittle97
Popular Marketing sets

 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
Retries:
restart all cards