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Persuasive Review

TermDefinition
action The part of a sales or marketing message that tells readers what you want done and that gives them a reason for doing it
AIDA pattern Stands for Attention, Interest, Desire, Action; a pattern used by professional marketers and salespeople when persuading customers
attention The part of a sales or marketing message that is honest, relevant, and stimulating in order to attract the reader's attention
body The part of a persuasive message that builds interest, explains the request logically and concisely, and reduces resistance
central selling points The one or two features that are focused on in a sales message
closing The part of a persuasive message that motivates action
complaint A message written by a customer to identify or correct a wrong that requires persuasive techniques; often called a persuasive claim
direct mail marketing All sales letters, packets, brochures, and catalogs sent directly to consumers
dual appeal A persuasive technique that uses a combination of emotional and rational strategies
e-marketing Marketing that uses e-mail, Web documents, faxes, and wireless media
emotional appeqal A persuasive technique that is related to status, ego, and sensual feelings
online sales message Used in e-mail marketing campaigns to attract new customers, keep existing ones, upsell, cross-sell, and cut costs
open rate Those e-mail sales messages that are opened by receivers
opt-in When a customer gives permission to receive sales messages from a company
persuasion The act of influencing or convincing a reader or listener to think, act, or feel a certain way; necessary when you anticipate resistance or when you must prepare before you can present your ideas effectively
persuasion claim A message written by a customer to identify or correct a wrong that requires persuasive techniques; often called a complaint
persuasive request A request for a favor or action that will require the reader to be persuaded
post-script A P.S. included in many sales messages to reveal your strongest motivator, to add a special inducement for a quick response, or to reemphasize a central selling point
rational appeal A persuasive technique that is associated with reason and intellect
sales letter A hard-copy letter that is generally part of a package that may contain a brochure, price list, illustrations, testimonials, and other persuasive appeals
target audience An audience that is preselected for characteristics that make it a good market for a particular product
Created by: msmvfoster
 

 



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