Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
-
110 Final
| Question | Answer |
|---|---|
| If an owner feels their pet should be seen as an emergency, how do you schedule them? | As an emergency |
| Loss of stock is referred to as? | Shrinkage |
| Who owns the medical record? | The clinic or veterinarian |
| The color red on a safety label indicates what? | Flammable |
| The color blue on a safety label indicates what? | Health Hazard |
| What is a template? | A file or text that has been customized to create a new document that is similar to but slightly different from the original. |
| How often should the table in the exam room be cleaned? | After every patient. |
| Laboratory log books are used for? | Provide information about where a test was sent. They are dated and contain the type of test sent out to a lab or if the test was done in house. |
| Name three marketing techniques a clinic may use? | Coupons, flyers, yellow pages |
| Advertising in the yellow pages is a form of what type of marketing? | Direct |
| Why are radiograph logbooks used? | To improve technique, to prevent scatter radiation, prevents repeats |
| Are signed client authorization forms required by law? | No |
| If you request to use recommend personal protection equipment, can your employer charge you to buy the equipment? | No |
| What is the role of the hospital directory? | Oversees all staff including veterinarian. |
| How should difficult clients be handled? | Away from the public |
| Is asking an angry client what they want the outcome to be a good solution or will it make them more difficult? | Good solution |
| The role of the veterinary assistant is regulated by what agency? | State law |
| Demographic data is used to? | Analyze who your clients are, what their needs are |
| When should a pet be brought to their owner after surgery or a treatment? | After discharge instructions are given, the bill has been paid and the animal has been cleaned up. |
| The posting of radiation exposure and hazardous chemicals within a clinic is regulated by what agency? | OSHA |
| Does universal precautions state that gloves must always be changed between samples when performing laboratory procedures? | No |
| How many refrigerators should a practice have and what are they used for? | At least 2...one for employees use and one for biological use (samples, fluids, meds) |
| Active listening is conveyed by? | Receive a message, process the message, then respond |
| What is the office managers role in the clinic? | To oversee the front office and receptionists |
| The source oriented medical record is also called? | Conventional format |
| How long must legal documents be kept? | 7 years |
| What can the veterinary staff do to help with client retention? | Project concern and concern personality |
| Health certificates should be issued within how many days of travel? | 7 days |
| Name 3 certificates that must be signed by the DVM? | Vaccines, health, spay and neuters |
| What does VCPR stand for? | Veterinarian-client-patient-relationship |
| Sharps container must have what info? | Name and address of clinic |
| Patients that have undergone inhalation and induction anesthesia rendering them unconscious must always be recorded in the? | Anesthesia log |
| What is the legal reason for proper maintenance of medical records? | Established that the relationship exists. |
| Reportable diseases are? | Dangerous to public at large |
| Define Ethics? | Moral principles that define behavior |
| POMAR refers to? | Problem oriented medical record |
| Bleach and ammonia produce what toxic gas? | Chlorine gas |
| Always ask for help lifting if the object/animal weighs more than? | 50 pounds |
| The Veterinary State Board exists to? | Protect consumer |
| Is a veterinarian legally responsible to report animal abuse? | No |
| Negligence is defined as? | Failure to do what is necessary or proper |
| When working with animals you should? | Stay alert and focused on the animals reactions |
| Which form of communication is most persuasive? | Non-verbal |
| What drugs must be recorded in anesthesia logs? | All |
| What is the number one reason clients chose a veterinary clinic? | Location |
| The phone should be answered within how many rings? | 3 rings |
| What is direct supervision? | On the premises |
| What is indirect supervision? | Not on premises but has left written or verbal instructions |
| What is immediate supervision? | Is in visual and audible distance |
| What is important in setting up an isolation room? | It's own ventilation system, one door (limited access), minimal employee access |
| Name the areas/rooms within a veterinary clinic? | Reception area, exam rooms, surgery suite, laboratory, x-ray room, kennels |
| Name six different staff members you may find within a veterinary clinic? | Receptionist, Vet assistant, Vet technician, Kennel assistant, Groomer, Veterinarian |
| Define Veterinary Assistant? | Assists the DVM and Veterinary Technician |
| Define Veterinary Technician? | A graduate of a 2 year veterinary technology program who has passed the VTNE and paid all fees |
| Define AAHA and what it does? | American Animal Hospital Association...non government ran , sets the standards for the hospital |
| Define AVMA and what it does? | American Veterinary Medical Association...Sets standards for the Veterinary medical industry |
| Listening well on the phone requires? | Concentration, maybe even closing your eyes |
| What does Tx mean? | Treatment |
| What does Dx mean? | Diagnosis |
| What does Rx mean? | Prescription |
| What does CC mean? | Chief complaint (or cubic centimeters) |
| What does Sx mean? | Surgery |
| What does TDx mean? | Tentative diagnosis |
| What does DDx mean? | Differential diagnosis |
| What is included in the CC? | The reason the client brought their pet into clinic |
| What does SOAP stand for? | Subjective, objective, assessment, plan |
| Which pages need to have the patient's identifying information? | Every page |
| What is the legally accepted way to correct a mistake in a handwritten medical record? | Draw a single line through mistake, initial and put the correct entry |
| List the elements of signalment? | Breed, sex, age, reproductive status, species |
| What does CPU mean? Is it hardware or software? | Central processing unit/hardware |
| Inventory software can keep track of? | Automatically notifies when inventory reaches low numbers, item cost, item retail value/mark up, amount of item on hand and supplier information |
| What kind of communication with the client should be recorded in the medical record? | Telephone calls, emails, anything else that is related to the patients care. |
| When placed on secondary containers, what do the MSDS labels describe? | Possible health hazards, incompatibility properties, information on transporting chemicals |
| If you smell anesthetic gas, where would you check for leaks? | Hoses, tubing, old seals, endotracheal tube, reservoir bag |
Created by:
PimaVT
Popular Veterinary sets