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The Consumer
| Question | Answer |
|---|---|
| What is a consumer? | A consumer is anyone who buys goods and services for their own use. |
| Does a good consumer throw out receipts? True or False? | False. |
| What is a brand? | A brand is the identity of a particular product. |
| What is a symbol? | A symbol gives us added information about a product. |
| List 2 pieces of information a label must include. | The name under which the product is sold. ~ A list of all ingredients. ~ The net quality of the product in the packet, i.e. the weight. ~ The best before date or the use by date. ~ Any special storage conditions required. |
| Are loss leaders low or high priced items? | Low priced items. |
| What is a receipt? | A receipt is a written acknowledgment that a specified article or payment has been received. |
| What are the 3 rules about the Sale of Goods and Supply of Services Act 1980? | Goods must be of ‘merchantable quality’ ~ Goods must be ‘fit for the purpose’ ~ Goods must be ‘as described’. ~ |
| What are the rules about services in the Sale of Goods and Supply of Services Act 1980? | The person supplying the service must have the necessary skills to do the job. They must do the job properly Any materials they use must be of good quality. |
| What is a trader? | A trader buys goods to sell them, therefore personal use. |
| What does NCA stand for? | The National Consumer Agency . |
| Name the 3 Types of misleading claims. | Misleading Claims about Goods. Misleading Claims about Services. Misleading Claims about Prices. |
| When a retailer advertises an item’s previous price in a sale, the item must have been on sale at that price for how many days? | 28 Days. |
| List the 4 types of practices an EU directive works on. | Unfair Practices. Misleading Practices. Aggressive Practices. Prohibited Practices. |
| List the 5 agencies to help a consumer. | The National Consumer Agency . The Consumer Association of Ireland . The Advertising Standards Authority Ireland . The Ombudsman . The Small Claims Court . |
| What are the 3 types of ombudsmen? | The State Ombudsman . The Financial Services Ombudsman . The Insurance Ombudsman . |
| Name and explain 2 trade associations. | CIF -Construction Industry Federation IASC -Irish Association of Seafood Companies IHF -Irish Hotels Federation IIF -Irish Insurance Federation ISIA -Irish Security Industry Association ITAA -Irish Travel Agents Association |
| It is not a good idea in put a receipt in a complaint letter in case you never get it back ? True or False? | False. |
| What are the 9 things you should include when writing a complaint letter? | 1.Your contact details ~ 2. Date ~ 3. Name + address of person to whom the letter is being sent ~ 4. Salutation ~ 5. Details of product purchased ~ 6. Nature of the complaint ~ 7. legal requirements ~ 8. Resolution required ~ 9.Your name+signiture. |
| What is the formula when finding the unit price of an item? | Unit Price = Price ÷ Quantity. |
| What does Caveat emptor mean? | 'let the buyer beware'. |
| What is consideration? | Something of value that passed between parties in a contract. |
| What are the 3R's of consumer rights? | Refund, Replacement and repair. |
Created by:
Aine O Hanlon
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