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The development and administration of the activities involved in transforming resources into goods and services
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The activities and processes used in making tangible products; also called production
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Midterm 1
BA 101 Chapter 9
| Question | Answer |
|---|---|
| The development and administration of the activities involved in transforming resources into goods and services | Operations Management (OM) |
| The activities and processes used in making tangible products; also called production | Manufacturing |
| The activities and processes used in making tangible products; also called manufacturing | Production |
| The activities and processes used in making both tangible and intangible products | Operations |
| The resources-such as labor, money, materials, and energy-that are converted into outputs | inputs |
| The goods, services, and ideas that result from the conversion of inputs | Outputs |
| The making of identical interchangeable components or products | Standardization |
| The creation of an item in self-contained units, or modules, that can be combined or interchanged to create different products | Modular design |
| Making products to meet a particular customer's needs or wants | Customization |
| The maximum load that an organizational unit can carry or operate | Capacity |
| A layout that brings all resources required to create the product to a central location | Fixed-position layout |
| A company using a fixed-position layout because it is typically involved in large, complex projects such as construction or exploration | Project Organization |
| A layout that organizes the transformation process into departments that group related processes | Process Layout |
| Organizations that a deal with products of a lesser magnitude than do project organizations; their products are not necessarily unique buy possess a significant number of differences | Intermittent Organizations |
| A layout requiring that production be broken down into relatively simple tasks assigned to workers, who are usually positioned along an assembly line | Product Layout |
| Companies that use continuously running assembly lines, creating products with many similar characteristics | Continuous Manufacturing Organizations |
| The design of components, products, and processes on computers instead of on paper | Computer-assisted design (CAD) |
| Manufacturing that employs specialized computer systems to actually guide and control the transformation processes | Computer-assisted manufacturing (CAM) |
| The direction of machinery by computers to adapt to different versions of similar operations | Flexible Manufacturing |
| A complete system that designs products, manages machines and materials, and controls the operation function | Computer-integrated manufacturing (CIM) |
| Connecting and integrating all parties or members of the distribution system in order to satisfy customers | Supply Chain Management |
| The buying of all the materials needed by the organization; also called procurement | Purchasing |
| All raw materials, components, completed or partially completed products, and pieces of equipment a firm uses | Inventory |
| The process of determining how many supplies and goods are needed and keeping track of quantities on hand, where each item is, and who is responsible for it | Inventory Control |
| A model that identifies the optimum number of items to order to minimize the costs of managing (ordering, storing, and using) them | Economic Order Quantity (EOQ) Model |
| A technique using smaller quantities of materials that arrive "just in time" for use in the transformation process and therefore require less storage space and other inventory management expense | Just-in-time (JIT) inventory management |
| A planning system that schedules the precise quantity of materials needed to make the product | Material-requirements planning (MRP) |
| The sequence of operations through which the product must pass | Routing |
| The assignment of required tasks to departments or even specific machines, workers, or teams | Scheduling |
| The processes an organization uses to maintain its established quality standards | Quality Control |
| A philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers' perceptions of quality | Total quality management (TQM) |
| A system in which management collects and analyzes information about the production process to pinpoint quality problems in the production system | Statistical Process Control |
| A series of quality assurance standards designed by the International Organization for Standardization (ISO) to ensure consistent product quality under many conditions | ISO 9000 |
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justinottman