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Griffin Management

Chapter 1

TermDefinition
Organization A group of people working together in a structured and coordinated fashion to achieve a set of goals.
Organizational Resources Human resources, Financial resources, Physical resources, and Information resources
Management A set of activities: planning and decision making, organizing, leading, and controlling directed at an organization’s resources with the aim of achieving organizational goals in an efficient and effective manner.
EFFICIENTLY Using resources wisely and in a cost-effective way
EFFECTIVELY Making the right decisions and successfully implementing them
Manager Someone whose primary responsibility is to carry out the management process.
Planning and Decision Making Determining goals and courses of action
Organizing Coordinating activities and resources
Leading Motivating and managing people
Controlling Monitoring and evaluating activities
Top Managers are the small group of executives who manage the overall organization. They create the organization’s goals, overall strategy, and operating policies.
Middle Managers are primarily responsible for implementing the policies and plans of top managers. They also supervise and coordinate the activities of lower level managers.
First-Line Managers supervise and coordinate the activities of operating employees.
Interpersonal Roles Role: Figurehead, leader, and liaison roles involve dealing with other people.
Informational Roles Role: Monitor, disseminator, and spokesperson roles involve the processing of information.
Decisional Roles Role: Entrepreneur, disturbance handler, resource allocator, and negotiator are managerial roles primarily related to making decisions.
Technical skill Skill to accomplish or understand the specific kind of work being done in an organization.
Interpersonal Skill Skill to communicate with, understand, and motivate both individuals and groups.
Conceptual skill Skill to think in the abstract.
Diagnostic Skill Skill to visualize the appropriate response to a situation.
Communication Skill Skill to convey ideas and information effectively to others and to receive the same effectively from others.
Decision-Making Skill Skill to recognize and define problems and opportunities and then to select an appropriate course of action to solve problems and capitalize on opportunities.
Time-Management Skill Skill to prioritize work, to work efficiently, and to delegate appropriately.
Created by: Yasmin Rouby
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