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Opma

Chapter 10- Process analysis & improvement

TermDefinition
What is benchmarking ? Process of comparing an organization processes and performance measures against top performers.
T/F? Benchmarking is done exclusively within the same industry False, it can be done in other industry and its called functional benchmarking
T/F? Benchmarking may identify specific actions for improvement/innovation True
T/F ? Benchmarking indicates the performance level of the top organizations for the process under study. True
Name the three categories of benchmarking Internal Competitive Functional
Which benchmarking category is the less realistic ? Competitive bc they wont tell you how they do to be good, they are your competitor.
Name 2 process improvement approches Continuous process improvement ( CPI) ( tinker) Business process reengineering ( BPR) ( tear-down)
Process of rethinking and restructuring everything. (Massive changes. ) Reengineering
Never-ending process of achieving incremental improvements Continuous process improvement
what causes the need for Business process reengineering (BPR) (3) Technological advancements Drastic improvement at a competitor Changing customer desires
T/F? Continuous improvement and business process reengineering differ in that BPR tends to be more risky than improvement True
T/F? Continuous improvement and business process reengineering differ in that BPR tends to make more use of information technology True
T/F ? BPR tends to result in small incremental improvements ? False, BPR results in large/massive changes.
High rework, excessive delays, employee frustration, idle staff/equipment are warning sign ( external or internal) Internal
Customer complaints, product returns, negative media are warning sign ( external or internal) External
The ultimate objective of just-in-time (JIT) system should be .. Reduction of waste
What is the goal of the ''Kanban'' system ? Workers produce only when the Kanban ahead of them is empty. It's pulled through the system only when there is demand.
My philosophy is to expose the rocks and solve the problem Just-in-time ''Pull'' (Kanban) system
T/F? Continuous process improvement is use in ''dynamic'' markets False, it's use in stable market.
BPR or CPI ? Small investment to implement, but great effort to maintain CPI
BPR or CPI ? the effect is more dramatic than gradual BPR
BPR or CPI ? The involvement focus on collectivisim, group effort, everyone is involved CPI
T/F? Kanbans are usually employed in continuous flow processes True
Average time for a unit to move through the system Throughput time
Average time between completion of units Cycle time
1/cycle time (bottle neck) Capacity or throughput rate
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