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Managerial roles
Term | Definition |
---|---|
Managerial role | The set of specific tasks that a person is expected to perform because of the position he or she holds in the organisation |
Three categories of roles | Decisional Informational Interpersonal |
Decisional roles | Roles associated with methods managers use in planning strategy and utilising resources. REND Resource allocator / Entrepreneur / Negotiator / Disturbance handler |
Entrepreneur | deciding which new projects or programs to initiate and what to invest resources in |
Disturbance handler | Managing an unexpected event or crisis |
Resource allocator | Assigning resources between functions and divisions, setting the budgets/salaries of lower managers |
Negotiator | Reaching agreements between other managers, unions, customers or shareholders |
Informational roles | Roles associated with the tasks needed to obtain and transmit information in the process of managing the organisation. SMD Spokesperson / Monitor / Disseminator |
Monitor | Analysing information from both the internal and external environment |
Disseminator | Transmitting information to influence the attitudes and behaviour of employees, colleagues and other stakeholders outside the organisation |
Spokesperson | Representing the organisation and using information to positively influence the way people, in and out of the organisation, respond to it. |
Interpersonal roles | Roles that managers assume to provide direction and supervision to both employees and the organisation as a whole. FLL Figurehead / Leader / Liaison |
Figurehead | Symbolising the organisation’s mission, values and what it is seeking to achieve |
Leader | Training, counselling, mentoring, setting goals and expectations, initiating change, role modelling, decision making |
Liaison | Linking and coordinating the activities of people and groups both inside and outside the organisation |