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CHIPOTLE
RESTAURANTEUR PACKET
| Term | Definition |
|---|---|
| TOP PERFORMERS | SOMEONE WHO AS THE DESIRE AND ABILITY TO PERFORM EXCELLENT WORK, AND WHOSE CONSTANT EFFORT TO DO SO ELEVATES THEM, THEIR TEAM, AND CHIPOTLE |
| TOP PERFORMER REWARDS | EACH OF US WILL BE REWARDED BASED ON HOW EFFECTIVE WE ARE AT MAKIN THE PEOPLE AROUND US BETTER |
| WHAT DOES IT MEAN TO MAKE SOMEONE BETTER? | TEACH THEM, GIE RESPONSIBILITY, HELP THEM UNDERSTAND HOW THEY FIT INTO THE VISION, UNDERSTAND THEIR NEEDS, GIE HELPFUL FEEDBACK, WELCOME THEM TO CHALLENGE YOU, CELEBRATE ACCOMPLISHMENTS |
| EMPOWERMENT | FEELING CONFIDENT IN YOUR ABILITY AND ENCOURAGED BY YOUR CIRCUMSTANCES SUCH THAT YOU FEEL MOTIVATED AND AT LIBERTY TO FULLY DEVOTE YOUR TALENTS TO A PURPOSE |
| CONFIDENT IN YOUR ABILITY | TRAIN AND TEACH, SET PEOPLE UP FOR SUCCES, VALIDATE PROPERLY, COMMUNICATE CLEARLY |
| ENCOURAGING CIRCUMSTANCES, WHAT IT MEANS | WORKING HARD, BEING BUSY, CHALLENGING YOUR TEAM, REALLY HIGH SALES, LONG LINES |
| ENCOURAGING CIRCUMSTANCES WHAT IT DOES NOT MEAN | EASY, COMFORTABLE, PERFECT, KIND WORDS, COMPLIMENTING MEDIOCRE WORK, SUGAR COATING A MESSAGE, BEING UNCLEAR TO AVOID TOUGH CONVERSATION |
| ENCOURAGING CIRCUMSTANCES ARE PRESENT | EVEN DURING DIFFICULT SITUATIONS |
| THESE ALONE ARE NOT ENCOURAGING CIRCUMSTANCES | PERFECT SCHEDULES, PERFECT DEPLOYMENT, GREAT FOOD ORDERS |
| ENCOURAGING CIRCUMSTANCES OCCUR WHENEVER YOU ARE WORKING WITH A SENSE OF PURPOSE, A VISION, AND KNOW THAT YOUR LEADER | KNOWS YOU, BELIEVES N YOU, CARES ABOUT YOU, IS COMMITTED TO YOU, TRUSTS YOU, WANTS TO HELP YOU BE AT YOUR BEST, CHALLENGES YOU, RESPECTS YOU |
| 5 STEPS TO AN EMPOWERED CULTURE | CONNECT WITH YOUR PEOPLE, INSPIRE THEM WITH A VISION, INSTILL CONFIDENCE IN THEM, CHALLENGE THM TO MAKE EACH OTHER BETTER, SHARE WHAT IS GOING ON IN THE RESTAURANT |
| 1. CONNECT WITH YOUR PEOPLE | ONE ON ONES, BE VULNERABLE, CREATE ENCOURAGING CIRCUMSTANCES |
| 2. INSPIRE THEM WITH A VISION | BRING THE VISION TO LIFE, YOU NEED TO BE INSPIRED, GM NEEDS TO BE INSPIRED |
| 3. INSTILL CONFIDENCE IN THEM | TEACH THEM EVERYTHING YOU CAN, GIVE THEM APPROPRIATE RESPONSIBILITY, MAKE THEM FEEL NEEDED, GIVE THEM LEADERSHIP ROLES, GET THEIR OPINIONS ON IMPORTANT DECISIONS, RECOGNIZE THEM FOR THEIR CONTRIBUTION |
| 4. CHALLENGE THEM TO MAKE EACH OTHER BETTER | TEACH THEM THE FOUNDATION PRINCIPLE, MAKE HELPING EACH OTHER AN EXPECTATION, TEACH THEM NOT TO WALK BY PROBLEMS, PUT THEM IN LEADERSHIP ROLES, ASSIGN MENTORS WITHIN THE TEAM |
| 5. SHARE WHAT IS GOING ON IN THE RESTAURANT | TREAT THEM LIKE OWNERS, SHARE IMPORTANT INFORMATION |
| HIGH STANDARDS | AN EXTRAORDINARY RESTAURANT EXPERIENCE, COMPRISED OF OUTSTANDING FOOD, CUSTMER SERVICE AND ATMOSPHERE, LEADING TO EXCELLENT BUSINESS RESULTS |
| 4 SUBCATEGORIES OF HIGH STANDARDS | GREAT ATMOSPHERE, GREAT CUSTOMER SERVICE, GREAT FOOD, GREAT BUSINESS CULTURE |
| 1. GREAT ATMOSPHERE | TEMPERATURE, CLEANLINESS, DESIGN, SOUND/MUSIC, ORGANIZATION, ENERGY |
| 2. GREAT CUSTOMER SERVICE | POLITE, SPEEDY/EFFICIENT, HELPFUL, CONSCIENTIOUS/PERSONAL, HOSPITABLE, ENERGETIC, FUN, CORRECT/ON-TIME ORDERS |
| 3. GREAT FOOD | TEMPERATURE, SEASONING/TASTE, FOOD LEVELS AND LINE APPEARANCE, PORTIONING, SPEEDY/EFFICIENT, SAFE |
| 4. GREAT BUSINESS CULTURES | LABOR, FOOD COST, CASH HANDLING, MAINTENANCE/OWNERSHIP, MARKETING/COMMUNITY INVOLVEMENT |
| VISION SYMPTOMS | ANYTHING INCONSISTENT WITH THE VISION |
| VISION SYMPTOMS DIAGNOSE | LACK OF TP (TOP PERFORMER), E (EMPOWERMENT), HS (HIGH STANDARDS) |
Created by:
Felisha98
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