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BM Chpt. 3
Business Management Chapter 3 Study Guide
| Question | Answer |
|---|---|
| The ability to influence individuals and groups to achieve organizational goals is | Leadership |
| When leaders have ambition and persistence in reaching goals, they are demonstrating | Initiative |
| Earns the respect and cooperation of employees to effectively accomplish the work of the organization | Leader |
| Refers to how well people get along with each other when working together | Human Relations |
| Which leadership characteristic refers to using their intelligence to study, learn, and improve their management skills? | Intelligence |
| Which leadership characteristic refers to making good decisions? | Judgement |
| Which leadership characteristic refers to being able to look at all sides of a problem and not make biased judgments or statements? | Objectivity |
| Which leadership characteristic refers to having ambition and persistence in reaching goals? | Initiative |
| Which leadership characteristic refers to being consistent in their actions and beings someone others can rely on? | Dependability |
| Which leadership characteristic refers to understanding the importance of other people, enjoying being with them, and striving to work well with others? | Cooperation |
| Which leadership characteristic refers to having honesty and high standards of personal integrity? | Honesty |
| Which leadership characteristic refers to possessing the courage to make unpopular decisions and trying new approaches in problems? | Courage |
| Which leadership characteristic refers to attempting to make the best decisions possible and trusting their own judgement? | Confidence |
| Which leadership characteristic refers to not being highly emotional and having dependable reactions? | Stability |
| Which leadership characteristic refers to recognizing that the feelings and ideas of others are important? | Understanding |
| The ability to control behavior is | Power |
| The manager's position in the organization is | Position Power |
| The manager's control of rewards or punishments is | Reward Power |
| The manager's knowledge and skill is | Expert Power |
| The employee's perception of the manager is | Identity Power |
| ________ and ________ are assigned to managers | Position Power and Rewards Power |
| ________ and ________ have to be earned by the manager | Expert Power and Identity Power |
| Only granted to manager's that employees believe have earned it is | Identity Power |
| Skills are developed through... | Experience, training, and personal development |
| Companies are look for employees who have... | leadership abilities |
| ___________ must maintain good working relationships with others both inside and outside the business | Managers |
| This important human relation skill involves an awareness of your attitudes and opinions, your leadership style, your decision-making style, and your relationship with other people | Self-understanding |
| This important human relation skill understands that every individual is different, you cannot treat everyone the same, and you need to know the best way to work with each employee | Understanding Others |
| This important human relation skill understands that effective communication and listening to employee concerns is essential in business | Communication |
| This important human relation skill means getting people to support the same goals and work well together to accomplish them | Team Building |
| This important human relation skill realizes managers must be aware of the difference among their employees to help them maintain a high level of job satisfaction | Developing Job Satisfaction |
| This management view believes that employees will not perform their work unless they are closely managed and controlled | Close Management |
| In a close management style, when managers spend most of their time in close supervision of employees, do they neglect other management responsibilities? | Yes |
| This management view believes that employees generally enjoy their work and therefore are allowed a great deal of control. Employees will take initiative to solve problems, help others, and perform quality work | Limited Management |
| In this management view, managers adjusts their approach as circumstances change | Flexible Management |
| The general way a manager treats and supervises employees influenced by many factors | Leadership Style |
| Leadership style is influenced by many categories, what are they? | Manager's preparation, experience, and beliefs about whether employees like or dislike work |
| This leadership style gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is done. Employees do not make decisions and often become bored or frustrated. | Autocratic Leadership |
| This leadership style works best in emergencies, military, and rush orders | Autocratic Leadership |
| This leadership style encourages workers to share in making decisions about work and work related problems. Managers communicate openly and discuss problems and solutions with employees. | Democratic Leadership |
| What are the downsides of a democratic leadership? | Discussing problems in time consuming and some employees don't like to participate in discussions. |
| This leadership style gives little or no direction to employees. Employees are expected to understand the work that needs done and are allowed to do their work with little management involved. | Open Leadership |
| An open leadership works best when? | With experienced workers and in businesses where few major changes occur |
| Some employees are not confident in their skills and will be ineffective in this style of leadership | Open Leadership |
| Understands employees and job requirements and matches actions and decisions to the circumstances | Situational Leadership |
| When personal and family issues arise are work, managers need to be understanding and sympathetic. True or False? | True |
| Prescribed guide for actions and conduct | Rules |
| ________ are needed in a business to describe expectations and offer guidance for acceptable actions and conduct | Rule |
| Regulations created to maintain an effective working environment in the business | Work Rules |
| Employees must meet certain expectations if a business is to operate effectively. True or False? | True |
| An organization of workers formed to represent their common interests in improving wages, benefits, and working conditions | Labor Union |
| The contract between management and the union identifying rights and responsibilities of the business and its employees The rules cannot be violated | Labor Agreement |
| Managers must clearly communicate expectation to all employees. True or False? | True |
| Managers do not need to make sure each employee is aware of and understands all work rules | False |
| Managers need to handle problems in a _____ and ______ way | Reasonable and Equitable |
| Procedures for ___________ must be clear and specific, communicated to employees and enforced fairly and equitably | Fuel Violations |
| What are some examples of procedures for rule violations? | Verbal warnings, written warnings, short suspension, and termination |
Created by:
bartons
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