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unit vocabulary
Term | Definition |
---|---|
management | the process of coordinating resources in order to accomplish an organizations goals |
efficiency | doing the task right |
effectiveness | doing the right task |
micromanagement | occurs when a manager closely controls the work of employees |
planning | defining an organization's goal, objective, strategies, and chain of command |
organization | involves dividing work into manageable segments in order to achieve goals |
directing | involves employee involve and directing activities |
controlling | is the process comparing expected results with actual performance |
preventative control | anticipates and prevents undesirable outcomes |
concurrent control | takes place while an activity is in progress so problems can be corrected before they get out of hand |
corrective control | happens after the outcome |
standards | based on the ultimate goals of a business |
quality control program | a set of measures built into the production process to make sure the products or services meet certain standards and performance requirements |
vision | a statement of what or how you would like things to be |
mission | broad statement of personal or business scope identifying the purpose and operation that distinguishes you from other |
leadership | the ability to motivate individuals and groups to accomplish important goals |
human relations | the way people get along with each other |
influence | enables a person to affect the actions of other |
informal influence | when one or two people emerge as leaders to help get the group focused and organized |
formal influence | election of officers |