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APT 400 Chapter 10

Exam 2

QuestionAnswer
Conflict a disagreement that arises when two o r more parties perceive a threat to their interests, needs, or concerns.
Dysfunctional conflict Dysfunctional conflicts focus on emotions and differences between the two parties and can degenerate to the extent that the parties forget the substantive issues and focus on getting even, retaliating, or even hurting the other party.
task conflict A disagreement about the task or goals
relationship conflict the result of incompatibility or differences between individuals or groups.
conflicts of interest Conflict due to incompatible needs or competition over perceived or actual resource constraints
Differing Values People differ in their values and worldviews. These differences are the source of values conflict, or conflict arising from perceived or actual incompatibili - ties in beliefs about what is good or bad, right or wrong, and fair or unfair.
information conflict Conflict that occurs when people lack necessary information, are misinformed, interpret information differently, or disagree about which information is relevant
structural conflict Conflict resulting from structural or process features of the organization
Compromising conflict management style in which each side sacri- fices something in order to end the conflict.
Competing conflict management style resulting from a high concern for your own interests and low concern for the other party.
Accommodating cooperative conflict management style. Accommodating reflects a low concern for your own interests and a high concern for the interests of the other party.
Avoiding a passive conflict management style involving ignoring the conflict or denying that it exists.
negotiation A process in which two or more parties make offers, counteroffers, and concessions in order to reach an agreement
distributive negotiation Any gain to one party is offset by an equivalent loss to the other party
integrative negotiation A win-win negotiation in which the agreement involves no loss to either party
ombudsman someone who investigates complaints and mediates fair settlements between aggrieved parties.
Created by: towilliamsjr
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